Land of Lincoln Goodwill Industries, Inc.
Retail Associate
Land of Lincoln Goodwill Industries, Inc., Jacksonville, Florida, United States, 32290
Overview
Retail Associate role at Land of Lincoln Goodwill Industries, Inc. (LLGI). Job Title
Retail Associate Reports To
Store Manager Classification
Non-Exempt Job Summary
Our Retail Associates are the face of our mission to customers and the community. The role requires integrity and a positive attitude at all times. Retail Associates handle donated goods, collect donations at the donor’s door, process, price, stock, merchandise, perform cash register transactions, and provide recovery on the sales floor. They operate with minimum supervision and understand business demands. Essential Job Duties
The Retail Associate will be trained to perform any duty assigned in the store. Areas
Cashiering Performs all register transactions accurately Maintain sales floor and cash register stock level according to standards Follow general housekeeping standards Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing Understand and achieve quotas to meet sales goals Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems Merchandise sales floor when needed Recovering to maintain sales floor product levels and keep the store cleaned and organized Perform janitorial and housekeeping duties as needed Sales Floor Performs all registered transactions accurately when assigned Maintain sales floor stock level, properly merchandised and categorized Follow general housekeeping standards Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing Understand and achieve quotas to meet sales goals Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems Recovering to maintain sales floor product levels and to keep the store clean and organized Perform janitorial and housekeeping duties as needed Donor Door Check, accept, unload and process donations from the customer Accurately maintain daily donation records Sort and process donations according to the current LLGI SOP Unload and load trailers and straight trucks according to standards Perform opening and closing procedures Prepare required records and reports Perform janitorial and housekeeping duties as needed and act as a Material Handler when needed or assigned Processing and Pricing Unload, inspect, and sort donated goods following the current LLGI SOP Grade, sort into bins, price according to SOP, and assign to staging area Transport stock to and from workstations Manage time to ensure work is completed efficiently and in accordance with production standards Assume responsibility and accountability for completion of job duties and meet production goals Contribute to team success by involving others in work processes Perform janitorial and housekeeping duties as needed Material Handling Transport stock to and from workstations, donor doors, and staging areas Assist processors in swapping full equipment with empty ones to expedite operations Help price furniture and move from door directly to sales floor Assist in cutting cardboard and filling cardboard gaylords Perform janitorial and housekeeping duties as needed Core Competencies
Adaptability, Managing Conflict, Stress Tolerance, Communication, Tenacity, Urgency Essential Job Requirements
Education, Experience, and Expectations
Basic math skills Follows LLGI policies and procedures Ability to be consistently at work and on time Supports the mission, vision, and values of LLGI Maintains confidentiality of LLGI operations, financial, and personnel matters Interacts with people with disabilities in a dignified, private, and confidential manner Demonstrates sensitivity and ability to communicate with a diverse population Communicates clearly through verbal communication Works independently while fostering a strong team atmosphere Demonstrates professionalism, integrity and ethical behavior Physical Requirements
Lift or move up to 50 pounds of clothing and housewares safely on and off retail shelving up to 10 feet high Push and pull racks holding up to 150 pounds Reach into gaylords up to 5 feet high Manual dexterity to operate cash registers and tagging guns Stand for long periods Perform a combination of tasks for extended periods (stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling) Visual acuity to evaluate donated items for quality Ability to identify smells to evaluate donations for odors Environmental Conditions
Work in a light industrial/warehouse environment with exposure to heat and cold Exposure to allergens including dirt, dust, mold, metals, rubber, latex, and pet hair Tools and Equipment
Cash register, card machines, bar-code reader, carts, dollies, pricing and tagging equipment, pallet jacks, basic retail equipment, PPE Regular Contacts Include
LLGI Staff, Volunteers/Community Service Workers, Vendors/Suppliers, General Public, Donors/Customers Job Function & Seniority
Seniority level: Entry level Employment type: Part-time Job function: Sales Industries: Non-profit Organizations Note: This description reflects the current responsibilities and requirements for the Retail Associate role. It may be subject to change to meet the needs of Land of Lincoln Goodwill Industries, Inc.
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Retail Associate role at Land of Lincoln Goodwill Industries, Inc. (LLGI). Job Title
Retail Associate Reports To
Store Manager Classification
Non-Exempt Job Summary
Our Retail Associates are the face of our mission to customers and the community. The role requires integrity and a positive attitude at all times. Retail Associates handle donated goods, collect donations at the donor’s door, process, price, stock, merchandise, perform cash register transactions, and provide recovery on the sales floor. They operate with minimum supervision and understand business demands. Essential Job Duties
The Retail Associate will be trained to perform any duty assigned in the store. Areas
Cashiering Performs all register transactions accurately Maintain sales floor and cash register stock level according to standards Follow general housekeeping standards Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing Understand and achieve quotas to meet sales goals Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems Merchandise sales floor when needed Recovering to maintain sales floor product levels and keep the store cleaned and organized Perform janitorial and housekeeping duties as needed Sales Floor Performs all registered transactions accurately when assigned Maintain sales floor stock level, properly merchandised and categorized Follow general housekeeping standards Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing Understand and achieve quotas to meet sales goals Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems Recovering to maintain sales floor product levels and to keep the store clean and organized Perform janitorial and housekeeping duties as needed Donor Door Check, accept, unload and process donations from the customer Accurately maintain daily donation records Sort and process donations according to the current LLGI SOP Unload and load trailers and straight trucks according to standards Perform opening and closing procedures Prepare required records and reports Perform janitorial and housekeeping duties as needed and act as a Material Handler when needed or assigned Processing and Pricing Unload, inspect, and sort donated goods following the current LLGI SOP Grade, sort into bins, price according to SOP, and assign to staging area Transport stock to and from workstations Manage time to ensure work is completed efficiently and in accordance with production standards Assume responsibility and accountability for completion of job duties and meet production goals Contribute to team success by involving others in work processes Perform janitorial and housekeeping duties as needed Material Handling Transport stock to and from workstations, donor doors, and staging areas Assist processors in swapping full equipment with empty ones to expedite operations Help price furniture and move from door directly to sales floor Assist in cutting cardboard and filling cardboard gaylords Perform janitorial and housekeeping duties as needed Core Competencies
Adaptability, Managing Conflict, Stress Tolerance, Communication, Tenacity, Urgency Essential Job Requirements
Education, Experience, and Expectations
Basic math skills Follows LLGI policies and procedures Ability to be consistently at work and on time Supports the mission, vision, and values of LLGI Maintains confidentiality of LLGI operations, financial, and personnel matters Interacts with people with disabilities in a dignified, private, and confidential manner Demonstrates sensitivity and ability to communicate with a diverse population Communicates clearly through verbal communication Works independently while fostering a strong team atmosphere Demonstrates professionalism, integrity and ethical behavior Physical Requirements
Lift or move up to 50 pounds of clothing and housewares safely on and off retail shelving up to 10 feet high Push and pull racks holding up to 150 pounds Reach into gaylords up to 5 feet high Manual dexterity to operate cash registers and tagging guns Stand for long periods Perform a combination of tasks for extended periods (stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling) Visual acuity to evaluate donated items for quality Ability to identify smells to evaluate donations for odors Environmental Conditions
Work in a light industrial/warehouse environment with exposure to heat and cold Exposure to allergens including dirt, dust, mold, metals, rubber, latex, and pet hair Tools and Equipment
Cash register, card machines, bar-code reader, carts, dollies, pricing and tagging equipment, pallet jacks, basic retail equipment, PPE Regular Contacts Include
LLGI Staff, Volunteers/Community Service Workers, Vendors/Suppliers, General Public, Donors/Customers Job Function & Seniority
Seniority level: Entry level Employment type: Part-time Job function: Sales Industries: Non-profit Organizations Note: This description reflects the current responsibilities and requirements for the Retail Associate role. It may be subject to change to meet the needs of Land of Lincoln Goodwill Industries, Inc.
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