Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Role
Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
Sales Floor: Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills and abilities
Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
Sensitive to customers’ needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach’s tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Operations: Ensure all daily tasks are completed without negatively impacting service or Coach standards
Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintain a clean and tidy selling floor at all times
Adhere to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenish inventory on sales floor as needed
Support Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor
Support cash-wrap when needed to process purchases, returns, and exchanges
Efficiently process customer transactions: Purchase, Return, Exchange, Found Order etc.
Help prepare store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations
Competencies Experience, Education, Technical and Physical requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical:
Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule:
Ability to meet scheduling & availability expectations, including flexible schedule, nights, weekends, and holidays during high retail traffic and sales days.
Notes This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com.
General Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in our 401(k) plan and take paid time off for wellness needs and vacations. For additional benefits information, see the description for U.S. Store Compensation & Benefits. Eligible employees will also receive discounts on certain products and incentive compensation.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Role
Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
Sales Floor: Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills and abilities
Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
Sensitive to customers’ needs and tailors approach by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Flexes personal selling techniques to contribute to overall store financial results
Builds lasting and loyal relationships with customers
Leverages Coach’s tools and technology to support relationship building and clienteling efforts
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; is adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Operations: Ensure all daily tasks are completed without negatively impacting service or Coach standards
Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
Maintain a clean and tidy selling floor at all times
Adhere to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenish inventory on sales floor as needed
Support Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards as it relates to product both in the stockroom and on the sales floor
Support cash-wrap when needed to process purchases, returns, and exchanges
Efficiently process customer transactions: Purchase, Return, Exchange, Found Order etc.
Help prepare store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations
Competencies Experience, Education, Technical and Physical requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Physical:
Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule:
Ability to meet scheduling & availability expectations, including flexible schedule, nights, weekends, and holidays during high retail traffic and sales days.
Notes This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com.
General Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees may enroll in our 401(k) plan and take paid time off for wellness needs and vacations. For additional benefits information, see the description for U.S. Store Compensation & Benefits. Eligible employees will also receive discounts on certain products and incentive compensation.
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