Coach
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Sales Associate
role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression. The following information provides an overview of responsibilities and requirements associated with this role as described by the posting. Responsibilities
Sales Floor : Understand organizational objectives; make decisions aligned with company priorities; own personal sales and clienteling strategies in partnership with management; create short- and long-term strategies to achieve metrics and performance goals; communicate current pricing and promotional strategy to customers; drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships. Represent Coach as a brand ambassador and demonstrate Coach’s Selling and Service expectations at all times; stay aware of local market changes and support local sales strategies. Provide in-depth product knowledge, discuss features and benefits, and leverage cross-selling opportunities; tailor approach to customer needs and read cues; follow up with customers to influence/close sales; build lasting customer relationships and trust as a personal fashion advisor. Use Coach tools and technology to support relationship-building and clienteling; contribute to a team selling environment and promote a collaborative store culture. Maintain a calm, professional demeanor and adapt to changing business and store needs; welcome feedback and adjust behavior accordingly. Operations : Complete daily tasks without impacting service or Coach standards; maintain store cleanliness and visual merchandising to Coach standards; manage POS, cash wrap, inventory replenishment, and backroom organization; process shipments, stocking, and related activities; support cash-wrap when needed and handle purchases, returns, and exchanges efficiently. Prepare functional areas and maintain visual merchandising expectations; ensure adherence to retail policies and procedures including asset protection. Qualifications
Experience : 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education : High school diploma or equivalent; college degree preferred. Technical : Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), ability to use walkie talkie, and read price/product release sheets. Physical : Ability to work at a fast pace; communicate effectively with customers and team; move around the sales floor, stock room, and backroom; ability to lift and carry up to 25 pounds regularly and up to 50 pounds for shipments/transfers; ability to climb, bend, and kneel as needed. Schedule : Flexible schedule including nights, weekends, and holidays with high retail traffic. Additional Information
Note : This document serves as a sample of duties and responsibilities and does not include an exhaustive list of performance requirements. EEO statement: Tapestry, Inc. is an equal opportunity and affirmative action employer; decisions are based on qualifications and do not consider protected characteristics. Benefits and Compensation
Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life and disability insurance, and a 401(k) plan with paid time off for wellness needs and vacations. Eligible employees may enroll in benefits and receive discounts on certain products and incentive compensation. Company Details
Seniority level : Entry level Employment type : Full-time Job function : Other Industries : Retail Apparel and Fashion Coach is an equal opportunity and affirmative action employer. Visit Coach at www.coach.com.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Sales Associate
role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression. The following information provides an overview of responsibilities and requirements associated with this role as described by the posting. Responsibilities
Sales Floor : Understand organizational objectives; make decisions aligned with company priorities; own personal sales and clienteling strategies in partnership with management; create short- and long-term strategies to achieve metrics and performance goals; communicate current pricing and promotional strategy to customers; drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships. Represent Coach as a brand ambassador and demonstrate Coach’s Selling and Service expectations at all times; stay aware of local market changes and support local sales strategies. Provide in-depth product knowledge, discuss features and benefits, and leverage cross-selling opportunities; tailor approach to customer needs and read cues; follow up with customers to influence/close sales; build lasting customer relationships and trust as a personal fashion advisor. Use Coach tools and technology to support relationship-building and clienteling; contribute to a team selling environment and promote a collaborative store culture. Maintain a calm, professional demeanor and adapt to changing business and store needs; welcome feedback and adjust behavior accordingly. Operations : Complete daily tasks without impacting service or Coach standards; maintain store cleanliness and visual merchandising to Coach standards; manage POS, cash wrap, inventory replenishment, and backroom organization; process shipments, stocking, and related activities; support cash-wrap when needed and handle purchases, returns, and exchanges efficiently. Prepare functional areas and maintain visual merchandising expectations; ensure adherence to retail policies and procedures including asset protection. Qualifications
Experience : 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace. Education : High school diploma or equivalent; college degree preferred. Technical : Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), ability to use walkie talkie, and read price/product release sheets. Physical : Ability to work at a fast pace; communicate effectively with customers and team; move around the sales floor, stock room, and backroom; ability to lift and carry up to 25 pounds regularly and up to 50 pounds for shipments/transfers; ability to climb, bend, and kneel as needed. Schedule : Flexible schedule including nights, weekends, and holidays with high retail traffic. Additional Information
Note : This document serves as a sample of duties and responsibilities and does not include an exhaustive list of performance requirements. EEO statement: Tapestry, Inc. is an equal opportunity and affirmative action employer; decisions are based on qualifications and do not consider protected characteristics. Benefits and Compensation
Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life and disability insurance, and a 401(k) plan with paid time off for wellness needs and vacations. Eligible employees may enroll in benefits and receive discounts on certain products and incentive compensation. Company Details
Seniority level : Entry level Employment type : Full-time Job function : Other Industries : Retail Apparel and Fashion Coach is an equal opportunity and affirmative action employer. Visit Coach at www.coach.com.
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