Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity. Sales Associate Job Description Role overview: The Sales Associate role is an integral part of the store’s overall success and efficiency, focusing on delivering Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Communicates current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills
Cross-sells and encourages beneficial product add-ons that relate to the customer’s needs
Sensitively tailors approach to customers by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and prioritizes appropriately
Follows up with customers to influence/close the sale
Adapts selling techniques to contribute to store financial results
Builds lasting and loyal relationships with customers
Uses Coach’s tools and technology to support relationship building and clienteling
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; adaptable to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor
Supports cash-wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
Helps prepare store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations
Drive For Results: consistently performs among the top; focused on bottom-line results
Customer Focus: dedicated to meeting internal and external customer expectations; builds relationships and trust
Creativity: generates new ideas and connections
Interpersonal Savvy: relates well to all kinds of people and builds rapport
Learning on the Fly: learns quickly when facing new problems and changes
Perseverance: pursues tasks with energy and determination
Dealing with Ambiguity: copes with change and acts without complete information
Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie, read price and product release sheets.
Physical:
Able to work at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; capable of climbing, bending, kneeling; frequently lift up to 25 pounds and up to 50 pounds for shipments/transfers.
Schedule:
Flexible availability including nights, weekends, and holidays with high retail traffic and sales days.
Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and do not consider any protected characteristics. Visit Coach at www.coach.com.
Competencies Our Competencies for All Employees
Courage : Direct and actionable feedback; addresses issues promptly; is not afraid to take necessary action.
Creativity : Generates new ideas and makes connections; adds value in brainstorming.
Customer Focus : Prioritizes customer needs; builds trust and relationships.
Dealing with Ambiguity : Adapts to change; handles risk and uncertainty.
Drive for Results : Strong performer; mentor for results.
Interpersonal Savvy : Builds rapport across all levels and contexts.
Learning on the Fly : Quick to learn and adapt; experiments to solve problems.
Our Competencies for All People Managers
Strategic Agility : Anticipates future trends; crafts credible visions and strategies.
Developing Direct Reports and Others : Provides growth opportunities and development plans.
Building Effective Teams : Fosters morale, collaboration, and shared success.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position. Visit Coach at www.coach.com.
Benefits : General Description of All Benefits: health (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off for wellness and vacations. General Description of Other Compensation: discounts on products and incentive compensation.
Nearest Major Market:
White Plains;
Nearest Secondary Market:
New York City
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity. Sales Associate Job Description Role overview: The Sales Associate role is an integral part of the store’s overall success and efficiency, focusing on delivering Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
Understands organizational objectives and makes decisions that align with Company priorities
Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
Creates short- and long-term strategies to achieve personal metrics and performance goals
Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
Represents Coach as a brand ambassador
Demonstrates Coach’s Selling and Service expectations at all times
Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition
Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
Communicates current pricing and promotional strategy to customers
Discusses product features and builds the sale by leveraging cross-selling skills
Cross-sells and encourages beneficial product add-ons that relate to the customer’s needs
Sensitively tailors approach to customers by reading cues
Attends to the unique and individual shopping needs of each customer
Works with multiple customers simultaneously and prioritizes appropriately
Follows up with customers to influence/close the sale
Adapts selling techniques to contribute to store financial results
Builds lasting and loyal relationships with customers
Uses Coach’s tools and technology to support relationship building and clienteling
Creates enthusiasm and positivity for a shared vision and mission
Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with internal and external customers
Remains solution oriented; adaptable to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate
Maintains a calm and professional demeanor at all times
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards
Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards
Maintains a clean and tidy selling floor at all times
Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
Replenishes inventory on sales floor as needed
Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor
Supports cash-wrap when needed to process purchases, returns, and exchanges
Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
Helps prepare store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations
Drive For Results: consistently performs among the top; focused on bottom-line results
Customer Focus: dedicated to meeting internal and external customer expectations; builds relationships and trust
Creativity: generates new ideas and connections
Interpersonal Savvy: relates well to all kinds of people and builds rapport
Learning on the Fly: learns quickly when facing new problems and changes
Perseverance: pursues tasks with energy and determination
Dealing with Ambiguity: copes with change and acts without complete information
Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie talkie, read price and product release sheets.
Physical:
Able to work at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; capable of climbing, bending, kneeling; frequently lift up to 25 pounds and up to 50 pounds for shipments/transfers.
Schedule:
Flexible availability including nights, weekends, and holidays with high retail traffic and sales days.
Note:
This document serves as a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and do not consider any protected characteristics. Visit Coach at www.coach.com.
Competencies Our Competencies for All Employees
Courage : Direct and actionable feedback; addresses issues promptly; is not afraid to take necessary action.
Creativity : Generates new ideas and makes connections; adds value in brainstorming.
Customer Focus : Prioritizes customer needs; builds trust and relationships.
Dealing with Ambiguity : Adapts to change; handles risk and uncertainty.
Drive for Results : Strong performer; mentor for results.
Interpersonal Savvy : Builds rapport across all levels and contexts.
Learning on the Fly : Quick to learn and adapt; experiments to solve problems.
Our Competencies for All People Managers
Strategic Agility : Anticipates future trends; crafts credible visions and strategies.
Developing Direct Reports and Others : Provides growth opportunities and development plans.
Building Effective Teams : Fosters morale, collaboration, and shared success.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position. Visit Coach at www.coach.com.
Benefits : General Description of All Benefits: health (medical, dental, vision), life and disability insurance; 401(k) plan; paid time off for wellness and vacations. General Description of Other Compensation: discounts on products and incentive compensation.
Nearest Major Market:
White Plains;
Nearest Secondary Market:
New York City
#J-18808-Ljbffr