GLIDEsf
Shift Lead - TAY Health and Wellness Center
GLIDEsf, San Francisco, California, United States, 94199
Shift Lead - TAY Health and Wellness Center
Location: 888 Post Street, San Francisco, CA
This role is contingent upon available funding through this contract.
Overview The Shift Lead models GLIDE’s mission and values, provides leadership and direction for each shift, maintains building operations, safety, and facilitates respite services for TAY clients accessing the Center 24/7. The Shift Lead oversees operations based on established standard operating procedures, policies, and protocols under the direction of the Program Manager.
Essential Duties And Responsibilities
Prepare work schedules for shift(s) (e.g., position charts, duty checklists) and manage changing needs and conditions (staffing shortages, ad hoc events/activities, emergencies) against those shift schedules.
Manage daily activities related to safety support and security services for the TAY HWC at 888 Post St. (interior and perimeter) and any special events at the site.
Lead operations staff to assist with special events, including setup, staffing, break down, and cleanup.
Lead operations staff to facilitate 24/7 respite and essential services at the site, including regular programming for showers, restrooms, lockers, clothing closet, pet relief, food and beverage, lounge access, etc.
Manage inventory and observation of 24/7 respites and essential services; work with the Program Manager to maintain high quality standards of care, including receiving client feedback on requests for new resources, services, or essential needs.
Respond to conflict, alarms, disturbances, emergencies, and disasters. Call police/fire departments in emergencies. Supervise staff on scene and ensure safety protocols are followed.
Investigate and document incidents involving clients or staff and provide timely updates to management and/or Return to Care for review and response.
Participate in Return to Care meetings as needed to collaborate on safety incidents and mitigation strategies and client care coordination.
Document and communicate daily shift and weekly occurrences and observations that impact staff morale, operations, and safety to management.
Keep staff apprised of critical information that impacts decision-making about roles, duties, and client access through clear communication.
Model and coach staff on professional conduct to support ongoing staff development and maintain departmental integrity.
Participate in regular training and development opportunities (e.g., CPI, CPR/First Aid) to increase capacity to apply compassionate and effective approaches to daily work and client engagement.
Model and coach staff on conflict management, de-escalation, and an inclusive, compassionate approach to client service to maintain community trust.
Stay informed of GLIDE program offerings and community resources to provide accurate information to community seeking help and support.
Inform management of personnel issues that may impact morale and performance, and collaborate with other departments on project-based assignments.
Minimum Qualifications
3+ years’ experience leading staff/volunteers in a similar setting providing services to high-need individuals, or an equivalent combination of education and experience.
Must have or complete CPR and First Aid Training, Mental Health First Aid, Crisis Prevention Certification, and Overdose Prevention within 3 months of hire.
Excellent interpersonal and teamwork skills and knowledge of de-escalation techniques.
Experience with managing crowds, lines, and/or access to critical resources for populations under stress or trauma.
Ability to communicate with and interact with emergency personnel during emergencies.
Knowledge of safety and security operations, applicable policies, procedures, and strategies to protect people and property.
Excellent organization and planning abilities with the ability to multi-task within timelines.
Ability to respond to high-intensity situations, de-escalate interactions, and work in a complex environment; familiarity with working with persons experiencing homelessness, substance use, and mental health issues in the Tenderloin area.
Work Environment
GLIDE’s buildings are located in the Tenderloin neighborhood.
GLIDE maintains an open-door policy to the community and clients, who frequently enter and leave the building.
Physical Requirements
Ability to work on a computer and read close-range details.
Ability to hear within normal range and communicate effectively in person, by phone, or via video.
Finger dexterity and ability to use standard office equipment.
Ability to sit or stand for extended periods and navigate between spaces (e.g., stairs, elevators).
Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
#J-18808-Ljbffr
This role is contingent upon available funding through this contract.
Overview The Shift Lead models GLIDE’s mission and values, provides leadership and direction for each shift, maintains building operations, safety, and facilitates respite services for TAY clients accessing the Center 24/7. The Shift Lead oversees operations based on established standard operating procedures, policies, and protocols under the direction of the Program Manager.
Essential Duties And Responsibilities
Prepare work schedules for shift(s) (e.g., position charts, duty checklists) and manage changing needs and conditions (staffing shortages, ad hoc events/activities, emergencies) against those shift schedules.
Manage daily activities related to safety support and security services for the TAY HWC at 888 Post St. (interior and perimeter) and any special events at the site.
Lead operations staff to assist with special events, including setup, staffing, break down, and cleanup.
Lead operations staff to facilitate 24/7 respite and essential services at the site, including regular programming for showers, restrooms, lockers, clothing closet, pet relief, food and beverage, lounge access, etc.
Manage inventory and observation of 24/7 respites and essential services; work with the Program Manager to maintain high quality standards of care, including receiving client feedback on requests for new resources, services, or essential needs.
Respond to conflict, alarms, disturbances, emergencies, and disasters. Call police/fire departments in emergencies. Supervise staff on scene and ensure safety protocols are followed.
Investigate and document incidents involving clients or staff and provide timely updates to management and/or Return to Care for review and response.
Participate in Return to Care meetings as needed to collaborate on safety incidents and mitigation strategies and client care coordination.
Document and communicate daily shift and weekly occurrences and observations that impact staff morale, operations, and safety to management.
Keep staff apprised of critical information that impacts decision-making about roles, duties, and client access through clear communication.
Model and coach staff on professional conduct to support ongoing staff development and maintain departmental integrity.
Participate in regular training and development opportunities (e.g., CPI, CPR/First Aid) to increase capacity to apply compassionate and effective approaches to daily work and client engagement.
Model and coach staff on conflict management, de-escalation, and an inclusive, compassionate approach to client service to maintain community trust.
Stay informed of GLIDE program offerings and community resources to provide accurate information to community seeking help and support.
Inform management of personnel issues that may impact morale and performance, and collaborate with other departments on project-based assignments.
Minimum Qualifications
3+ years’ experience leading staff/volunteers in a similar setting providing services to high-need individuals, or an equivalent combination of education and experience.
Must have or complete CPR and First Aid Training, Mental Health First Aid, Crisis Prevention Certification, and Overdose Prevention within 3 months of hire.
Excellent interpersonal and teamwork skills and knowledge of de-escalation techniques.
Experience with managing crowds, lines, and/or access to critical resources for populations under stress or trauma.
Ability to communicate with and interact with emergency personnel during emergencies.
Knowledge of safety and security operations, applicable policies, procedures, and strategies to protect people and property.
Excellent organization and planning abilities with the ability to multi-task within timelines.
Ability to respond to high-intensity situations, de-escalate interactions, and work in a complex environment; familiarity with working with persons experiencing homelessness, substance use, and mental health issues in the Tenderloin area.
Work Environment
GLIDE’s buildings are located in the Tenderloin neighborhood.
GLIDE maintains an open-door policy to the community and clients, who frequently enter and leave the building.
Physical Requirements
Ability to work on a computer and read close-range details.
Ability to hear within normal range and communicate effectively in person, by phone, or via video.
Finger dexterity and ability to use standard office equipment.
Ability to sit or stand for extended periods and navigate between spaces (e.g., stairs, elevators).
Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
#J-18808-Ljbffr