Ulta Beauty
Overview
Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry leaders share expertise, build authentic community, and create a real sense of belonging while plotting a bold, strategic course of innovations destined to revolutionize the industry. The company offers robust organizational support, increasing investment, and opportunities for personal empowerment and growth within a strong, stable organization. We are the future of beauty services. Be part of the transformation. General Summary & Scope The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives the business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires drive for results, passion for the beauty industry, exceptional guest service, the ability to lead and influence, and the aptitude to learn and teach service technique and product knowledge. Principal Duties & Responsibilities (*Essential Job Functions) The ASM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance Perform salon hair services, makeup applications, skincare analysis, and product demonstrations with guests. Achieve individual productivity goals each week. Promote a culture of accountability to meet or exceed the store’s goals related to service and merchandise sales, guest loyalty, payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty. Review, analyze, and react to Ulta Beauty’s financial and operational reporting regularly, including services visits and audit results, in a timely manner. Address underperforming metrics related to the store’s service sales and develop strategies using company programs, tools, and resources to improve and grow these areas of the business. Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about ingredients and benefits to better serve guests. Maintain prompt, regular attendance as the ASM and hold all services associates accountable to Ulta Beauty attendance policy. People Support the attraction, hiring, and retention of a diverse team of service professionals, leveraging various methods including social media platforms, and address staffing needs and open positions for the salon. Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, open two-way communication, prioritization of work, and coaching to drive guest loyalty. Train, coach, and develop services professionals using company programs, tools, and resources. Create an inclusive environment that inspires growth and engagement of associates and ensure attendance at required training and classes. Support professional development, including training, feedback, coaching, succession planning, and individual development plans to enable continuous development and drive sales performance. Establish professional peer and brand partner relationships to collaboratively deliver on sales and service goals. Promote a culture of service excellence among the leadership team by sharing best practices and providing support. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store. Regularly review and react to all company communications in a timely manner. Adhere to and enforce Ulta Beauty’s dress code. Manage salon supply inventory and the ordering process, ensuring budget adherence and availability of necessary products for services. Use the company’s task management tool to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment. Protect company assets and minimize loss by meeting store standards and operating procedures, including workplace safety, inventory control, and loss prevention. Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring execution of store tasks. Support the Experience Manager and General Manager in scheduling service associates to optimize traffic and support productivity. Job Qualifications Education Cosmetology school graduate Cosmetology license and/or cosmetology management license as required by state law Experience 2-3+ years relevant, fast-paced salon management experience or other relevant work Demonstrated knowledge of state board of cosmetology regulations and hiring requirements Experience with financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses Experience with attracting, developing, and motivating top talent, adapting to change, and leading others Skills Proficiency with latest salon techniques for haircutting, coloring, styling, texture, treatments, extensions, makeup, and relevant services Proficient with basic technology (POS, Microsoft Office, and Apple devices) Strong collaboration, interpersonal, and organizational skills Ability to work under pressure, exercise good judgment in ambiguous situations, and be flexible/adaptable Special Position Requirements Full-time, flexible schedule including days, evenings, weekends, and holidays Attend corporate business meetings and conferences Working conditions: mobility throughout the store during shift; frequent standing, bending, reaching, twisting; lifting up to 10 lbs; frequent computer and device use If an associate has a disability that prevents them from performing an essential function, the Company will engage in the interactive process to determine reasonable accommodations. About Ulta Beauty Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skincare, hair care, and salon services. We offer more than 25,000 products from about 500 brands across all categories, including Ulta Beauty’s own private label. We also offer a full-service salon in every store featuring hair, skin, brow, and makeup services. We will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable state and local laws, including fair chance ordinances.
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Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry leaders share expertise, build authentic community, and create a real sense of belonging while plotting a bold, strategic course of innovations destined to revolutionize the industry. The company offers robust organizational support, increasing investment, and opportunities for personal empowerment and growth within a strong, stable organization. We are the future of beauty services. Be part of the transformation. General Summary & Scope The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives the business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires drive for results, passion for the beauty industry, exceptional guest service, the ability to lead and influence, and the aptitude to learn and teach service technique and product knowledge. Principal Duties & Responsibilities (*Essential Job Functions) The ASM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance Perform salon hair services, makeup applications, skincare analysis, and product demonstrations with guests. Achieve individual productivity goals each week. Promote a culture of accountability to meet or exceed the store’s goals related to service and merchandise sales, guest loyalty, payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty. Review, analyze, and react to Ulta Beauty’s financial and operational reporting regularly, including services visits and audit results, in a timely manner. Address underperforming metrics related to the store’s service sales and develop strategies using company programs, tools, and resources to improve and grow these areas of the business. Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about ingredients and benefits to better serve guests. Maintain prompt, regular attendance as the ASM and hold all services associates accountable to Ulta Beauty attendance policy. People Support the attraction, hiring, and retention of a diverse team of service professionals, leveraging various methods including social media platforms, and address staffing needs and open positions for the salon. Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, open two-way communication, prioritization of work, and coaching to drive guest loyalty. Train, coach, and develop services professionals using company programs, tools, and resources. Create an inclusive environment that inspires growth and engagement of associates and ensure attendance at required training and classes. Support professional development, including training, feedback, coaching, succession planning, and individual development plans to enable continuous development and drive sales performance. Establish professional peer and brand partner relationships to collaboratively deliver on sales and service goals. Promote a culture of service excellence among the leadership team by sharing best practices and providing support. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store. Regularly review and react to all company communications in a timely manner. Adhere to and enforce Ulta Beauty’s dress code. Manage salon supply inventory and the ordering process, ensuring budget adherence and availability of necessary products for services. Use the company’s task management tool to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment. Protect company assets and minimize loss by meeting store standards and operating procedures, including workplace safety, inventory control, and loss prevention. Support continuous improvement by adopting company initiatives and technology, communicating expectations, and ensuring execution of store tasks. Support the Experience Manager and General Manager in scheduling service associates to optimize traffic and support productivity. Job Qualifications Education Cosmetology school graduate Cosmetology license and/or cosmetology management license as required by state law Experience 2-3+ years relevant, fast-paced salon management experience or other relevant work Demonstrated knowledge of state board of cosmetology regulations and hiring requirements Experience with financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses Experience with attracting, developing, and motivating top talent, adapting to change, and leading others Skills Proficiency with latest salon techniques for haircutting, coloring, styling, texture, treatments, extensions, makeup, and relevant services Proficient with basic technology (POS, Microsoft Office, and Apple devices) Strong collaboration, interpersonal, and organizational skills Ability to work under pressure, exercise good judgment in ambiguous situations, and be flexible/adaptable Special Position Requirements Full-time, flexible schedule including days, evenings, weekends, and holidays Attend corporate business meetings and conferences Working conditions: mobility throughout the store during shift; frequent standing, bending, reaching, twisting; lifting up to 10 lbs; frequent computer and device use If an associate has a disability that prevents them from performing an essential function, the Company will engage in the interactive process to determine reasonable accommodations. About Ulta Beauty Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skincare, hair care, and salon services. We offer more than 25,000 products from about 500 brands across all categories, including Ulta Beauty’s own private label. We also offer a full-service salon in every store featuring hair, skin, brow, and makeup services. We will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable state and local laws, including fair chance ordinances.
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