SMX Services & Consulting, Inc.
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We are looking for an IT Support Specialist responsible for providing first- and second-level technical support to internal users, ensuring the proper functioning of the IT infrastructure, operating systems, printers, networks, and security measures.
Main Responsibilities
Respond to technical support requests and tickets (hardware, software, network, peripherals).
Install, configure, and maintain computer equipment (PCs, laptops, monitors, printers, scanners, etc.).
Administer and support Windows operating systems.
Install, update, and maintain corporate applications and productivity tools.
Manage the inventory of equipment and software licenses.
Configure and maintain local and network printers, managing print queues and drivers.
Implement and maintain IT security policies: access control, antivirus, data encryption, updates, and patches.
Document procedures, incidents, and technical solutions in the knowledge base.
Requirements
Technical degree in Computer Science, Information Systems, Electronics, or related field (Bachelor's Degree, Technical Certificate, or equivalent).
Minimum of 2 years of experience in technical support or help desk roles.
Solid knowledge of:
PC hardware and microcomputing.
Windows 10/11 operating systems.
Printer and peripheral device management.
Office 365 and remote administration tools.
Basic networking (TCP/IP, VPN, Wi-Fi).
Cybersecurity best practices and user security policies.
Advanced level of English (oral and written).
Strong communication, customer service, and teamwork skills.
Preferred Qualifications
Certifications such as CompTIA A+, Microsoft MCSA/MCP, ITIL Foundation, Cisco CCNA, or similar.
Experience using ticketing tools such as Jira, ServiceNow, Zendesk, or equivalent.
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We are looking for an IT Support Specialist responsible for providing first- and second-level technical support to internal users, ensuring the proper functioning of the IT infrastructure, operating systems, printers, networks, and security measures.
Main Responsibilities
Respond to technical support requests and tickets (hardware, software, network, peripherals).
Install, configure, and maintain computer equipment (PCs, laptops, monitors, printers, scanners, etc.).
Administer and support Windows operating systems.
Install, update, and maintain corporate applications and productivity tools.
Manage the inventory of equipment and software licenses.
Configure and maintain local and network printers, managing print queues and drivers.
Implement and maintain IT security policies: access control, antivirus, data encryption, updates, and patches.
Document procedures, incidents, and technical solutions in the knowledge base.
Requirements
Technical degree in Computer Science, Information Systems, Electronics, or related field (Bachelor's Degree, Technical Certificate, or equivalent).
Minimum of 2 years of experience in technical support or help desk roles.
Solid knowledge of:
PC hardware and microcomputing.
Windows 10/11 operating systems.
Printer and peripheral device management.
Office 365 and remote administration tools.
Basic networking (TCP/IP, VPN, Wi-Fi).
Cybersecurity best practices and user security policies.
Advanced level of English (oral and written).
Strong communication, customer service, and teamwork skills.
Preferred Qualifications
Certifications such as CompTIA A+, Microsoft MCSA/MCP, ITIL Foundation, Cisco CCNA, or similar.
Experience using ticketing tools such as Jira, ServiceNow, Zendesk, or equivalent.
#J-18808-Ljbffr