Fletcher Jones Motorcars of Fremont
Mercedes-Benz Service Advisor
Fletcher Jones Motorcars of Fremont, Fremont, California, us, 94537
Join to apply for the
Mercedes-Benz Service Advisor
role at
Fletcher Jones Motorcars of Fremont .
At Fletcher Jones Motorcars of Fremont our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation's #1 family-owned automotive group. We are seeking a Service Advisor to join our team as we continue to change the industry.
The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisor serves as a liaison between customer and technician ensuring the customer's needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
Benefits
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues.
Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
Monitor the progress of each vehicle throughout the day and update customers frequently.
Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
Qualifications
Valid driver's license and clean driving record.
Previous experience as a Service Advisor preferred.
Pay $134,000 - $261,000 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods. Commissions range from $120,000 to $218,000 per year based on performance.
We are an Equal Opportunity Employer.
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Mercedes-Benz Service Advisor
role at
Fletcher Jones Motorcars of Fremont .
At Fletcher Jones Motorcars of Fremont our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation's #1 family-owned automotive group. We are seeking a Service Advisor to join our team as we continue to change the industry.
The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisor serves as a liaison between customer and technician ensuring the customer's needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
Benefits
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues.
Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
Monitor the progress of each vehicle throughout the day and update customers frequently.
Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
Qualifications
Valid driver's license and clean driving record.
Previous experience as a Service Advisor preferred.
Pay $134,000 - $261,000 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods. Commissions range from $120,000 to $218,000 per year based on performance.
We are an Equal Opportunity Employer.
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