Rose International
Overview
Date Posted: 10/21/2025
Hiring Organization: Rose International
Position Number: 490288
Industry: Government/Staffing
Job Title: Desktop Engineer
Job Location: Newark, NJ, USA, 07102
Work Model: Onsite
Shift: 3rd Shift (Tuesday to Saturday 12 am to 8 am)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 35.00
Max Hourly Rate($): 55.00
Must Have Skills/Attributes:
Avaya, Change Management, Desktop Support, DHCP, DNS, Incident Management, ITIL, IVR, LAN, WAN
Experience Desired:
MDM experience, specifically AirWatch (2 yrs)
Preferred Education:
Associate’s Degree
C2C is not available
— Job Description: Only qualified Desktop Engineer candidates currently located in the Newark, NJ area will be considered due to the position requiring onsite presence.
Preferred Education:
College degree
Required Skills:
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts (5 Years); Experience taking user calls utilizing an IVR system, preferably Avaya (5 Years); Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges (5 Years)
Preferred Skills:
MDM experience, specifically AirWatch
Required Experience:
4-6 years of experience providing end-user support; Experience with Windows Active Directory & Office 365; Experience troubleshooting network issues in large office /Enterprise setups; Experience supporting and troubleshooting printer systems; Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts; Strong customer service and communication skills; Experience taking user calls utilizing an IVR system, preferably Avaya; Must be able to cover one weekend shift and holidays that land on your coverage days; Ability to help employees solve hardware and software problems and fulfill requests
Responsibilities
Troubleshoot Desktop LAN, server, wi-fi, and connectivity issues
Utilize the ticketing system to track email submissions and manage phone support efforts
Manage Windows Active Directory and Exchange
Work closely with other IT employees on system maintenance and configuration projects
Work closely with other employees on interdepartmental projects
Maintain accurate asset management records
Work with vendors and manufacturers on repair and maintenance of IT equipment
Responsibilities (cont.) The Desktop Engineer for the 3rd shift of our client’s 24×7 Team will provide level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary. Must have proven experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
Qualifications
Experience:
4-6 years of end-user support; Windows Active Directory & Office 365; network issue troubleshooting in large office/enterprise environments; printer system troubleshooting; strong customer service and communication skills; IVR/Avaya experience; weekend/holiday coverage capability
Technical:
DHCP, DNS, LAN, WAN, ITIL familiarity (Incident/Request/Change); knowledge of Avaya IVR systems; AirWatch/MDM experience (preferred)
Benefits & Compliance Benefits:
For information and details on employment benefits offered with this position, please visit here. Contact our HR Department via our secure website with any questions.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations’ website here.
Equal Opportunity Employer:
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Application Assistance:
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Agency Information:
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
#J-18808-Ljbffr
Hiring Organization: Rose International
Position Number: 490288
Industry: Government/Staffing
Job Title: Desktop Engineer
Job Location: Newark, NJ, USA, 07102
Work Model: Onsite
Shift: 3rd Shift (Tuesday to Saturday 12 am to 8 am)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 35.00
Max Hourly Rate($): 55.00
Must Have Skills/Attributes:
Avaya, Change Management, Desktop Support, DHCP, DNS, Incident Management, ITIL, IVR, LAN, WAN
Experience Desired:
MDM experience, specifically AirWatch (2 yrs)
Preferred Education:
Associate’s Degree
C2C is not available
— Job Description: Only qualified Desktop Engineer candidates currently located in the Newark, NJ area will be considered due to the position requiring onsite presence.
Preferred Education:
College degree
Required Skills:
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts (5 Years); Experience taking user calls utilizing an IVR system, preferably Avaya (5 Years); Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges (5 Years)
Preferred Skills:
MDM experience, specifically AirWatch
Required Experience:
4-6 years of experience providing end-user support; Experience with Windows Active Directory & Office 365; Experience troubleshooting network issues in large office /Enterprise setups; Experience supporting and troubleshooting printer systems; Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts; Strong customer service and communication skills; Experience taking user calls utilizing an IVR system, preferably Avaya; Must be able to cover one weekend shift and holidays that land on your coverage days; Ability to help employees solve hardware and software problems and fulfill requests
Responsibilities
Troubleshoot Desktop LAN, server, wi-fi, and connectivity issues
Utilize the ticketing system to track email submissions and manage phone support efforts
Manage Windows Active Directory and Exchange
Work closely with other IT employees on system maintenance and configuration projects
Work closely with other employees on interdepartmental projects
Maintain accurate asset management records
Work with vendors and manufacturers on repair and maintenance of IT equipment
Responsibilities (cont.) The Desktop Engineer for the 3rd shift of our client’s 24×7 Team will provide level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary. Must have proven experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
Qualifications
Experience:
4-6 years of end-user support; Windows Active Directory & Office 365; network issue troubleshooting in large office/enterprise environments; printer system troubleshooting; strong customer service and communication skills; IVR/Avaya experience; weekend/holiday coverage capability
Technical:
DHCP, DNS, LAN, WAN, ITIL familiarity (Incident/Request/Change); knowledge of Avaya IVR systems; AirWatch/MDM experience (preferred)
Benefits & Compliance Benefits:
For information and details on employment benefits offered with this position, please visit here. Contact our HR Department via our secure website with any questions.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations’ website here.
Equal Opportunity Employer:
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Application Assistance:
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Agency Information:
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
#J-18808-Ljbffr