Jobs via Dice
Desktop Engineer (Night Shift - Onsite)
Location:
Newark, NJ
Duration:
6 months
Pay Rate:
$60/hr on C2C / 1099 all inclusive (OR) $55/hr on W2
Interview Process:
iLinc Web Cam Interview Only
Job Description We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
Responsibilities
Provide level 1 & 2 onsite support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
Troubleshoot Desktop LAN, server, Wi‑Fi and connectivity issues.
Utilize ticketing system to track email submissions and manage phone support efforts.
Manage Windows Active Directory and Exchange.
Work closely with other IT employees on system maintenance and configuration projects.
Maintain accurate asset management records.
Work with vendors and manufacturers on repair and maintenance of IT equipment.
Requirements
College degree and/or 4-6 years of experience providing end‑user support.
Ability to help employees solve hardware and software problems and fulfill requests.
Experience with Windows Active Directory & Office 365.
Experience troubleshooting network issues in large office/Enterprise setups.
Experience supporting and troubleshooting printer systems.
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
Strong customer service and communication skills.
Experience taking user calls utilizing an IVR system, preferably Avaya.
Must be able to cover one weekend shift and holidays that land on your coverage days.
Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations, is a plus.
MDM experience, specifically Airwatch, is a plus.
Recruiter Details Name: Anjali at gsksolutions dot com
Contact: 832‑219‑3263
About GSK Solutions Inc. GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time‑sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
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Newark, NJ
Duration:
6 months
Pay Rate:
$60/hr on C2C / 1099 all inclusive (OR) $55/hr on W2
Interview Process:
iLinc Web Cam Interview Only
Job Description We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
Responsibilities
Provide level 1 & 2 onsite support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
Troubleshoot Desktop LAN, server, Wi‑Fi and connectivity issues.
Utilize ticketing system to track email submissions and manage phone support efforts.
Manage Windows Active Directory and Exchange.
Work closely with other IT employees on system maintenance and configuration projects.
Maintain accurate asset management records.
Work with vendors and manufacturers on repair and maintenance of IT equipment.
Requirements
College degree and/or 4-6 years of experience providing end‑user support.
Ability to help employees solve hardware and software problems and fulfill requests.
Experience with Windows Active Directory & Office 365.
Experience troubleshooting network issues in large office/Enterprise setups.
Experience supporting and troubleshooting printer systems.
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
Strong customer service and communication skills.
Experience taking user calls utilizing an IVR system, preferably Avaya.
Must be able to cover one weekend shift and holidays that land on your coverage days.
Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations, is a plus.
MDM experience, specifically Airwatch, is a plus.
Recruiter Details Name: Anjali at gsksolutions dot com
Contact: 832‑219‑3263
About GSK Solutions Inc. GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time‑sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
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