Jobs via Dice
Be among the first 25 applicants. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Sunrise Systems, Inc., is seeking a 3rd Shift Desktop Engineer (Nights) in Newark, NJ for a 05‑month contract.
Responsibilities
Offer level 1 & 2 support for users, troubleshooting hardware and software problems on desktop and laptop computers.
Resolve Desktop LAN, server, Wi‑Fi and connectivity issues.
Utilize a ticketing system to track email submissions and manage phone support efforts.
Manage Windows Active Directory and Exchange.
Work closely with other IT employees on system maintenance, configuration and interdepartmental projects.
Maintain accurate asset‑management records and work with vendors/manufacturers to repair and maintain IT equipment.
Provide remote troubleshooting via remote access tools when necessary.
Qualifications
College degree and/or 4‑6 years of experience providing end‑user support.
Experience with Windows Active Directory & Office 365.
Experience troubleshooting network issues in large office/enterprise setups.
Experience supporting and troubleshooting printer systems.
Familiarity with DHCP, DNS, LAN, WAN, and common networking concepts.
Strong customer‑service and communication skills.
Experience taking user calls via an IVR system, preferably Avaya.
Ability to cover one weekend shift and holidays on coverage days.
Basic understanding of ITIL foundation processes (incident, request, change); major incident management experience is a plus.
MDM experience, specifically AirWatch, is a plus.
Skills & Experience
Required: Familiarity with DHCP, DNS, LAN, WAN, and networking concepts.
Required: 5+ years taking user calls via an IVR system (preferably Avaya).
Required: 5+ years basic understanding of ITIL foundation processes and major incident management.
Compensation The hourly rate is between $50.00 and $55.00 per hour. Starting pay may vary based on geography, skills, education, experience and other qualifications.
Benefits
ACA‑compliant medical, dental, and vision insurance.
Sick‑time benefits as required per state regulations.
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Responsibilities
Offer level 1 & 2 support for users, troubleshooting hardware and software problems on desktop and laptop computers.
Resolve Desktop LAN, server, Wi‑Fi and connectivity issues.
Utilize a ticketing system to track email submissions and manage phone support efforts.
Manage Windows Active Directory and Exchange.
Work closely with other IT employees on system maintenance, configuration and interdepartmental projects.
Maintain accurate asset‑management records and work with vendors/manufacturers to repair and maintain IT equipment.
Provide remote troubleshooting via remote access tools when necessary.
Qualifications
College degree and/or 4‑6 years of experience providing end‑user support.
Experience with Windows Active Directory & Office 365.
Experience troubleshooting network issues in large office/enterprise setups.
Experience supporting and troubleshooting printer systems.
Familiarity with DHCP, DNS, LAN, WAN, and common networking concepts.
Strong customer‑service and communication skills.
Experience taking user calls via an IVR system, preferably Avaya.
Ability to cover one weekend shift and holidays on coverage days.
Basic understanding of ITIL foundation processes (incident, request, change); major incident management experience is a plus.
MDM experience, specifically AirWatch, is a plus.
Skills & Experience
Required: Familiarity with DHCP, DNS, LAN, WAN, and networking concepts.
Required: 5+ years taking user calls via an IVR system (preferably Avaya).
Required: 5+ years basic understanding of ITIL foundation processes and major incident management.
Compensation The hourly rate is between $50.00 and $55.00 per hour. Starting pay may vary based on geography, skills, education, experience and other qualifications.
Benefits
ACA‑compliant medical, dental, and vision insurance.
Sick‑time benefits as required per state regulations.
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