Apex Systems
Collections Team Lead in Durham $35/hr
Apex Systems, Milwaukee, Wisconsin, United States, 53244
Collections Team Lead – Durham / Morrisville, NC
Apex Systems
– 12+ month W2 contract, hourly rate $30-35/hr.
Location:
Hybrid On‑Site in Morrisville, NC (covers Durham office).
Industry:
IT/Telecommunications.
Overview Part of the invoice‑to‑cash team, responsible for billing and cash targets.
Relationships Build strong working relationships with D&S, external customers, Sales, Customer Care, SSF, Treasury, Tax teams, and others.
Key Responsibilities
Team Lead Collections – Escalation point for USCAN accounts
Own suspending and terminating for CCE
Keep track of all manually suspended accounts
Provide weekly updates on the suspended accounts and liaise with the collector/customer to determine resume or termination
Resolve customer escalations within USCAN
Review, assist, and train collectors on dispute resolution
Liaise with a vendor for any USCAN account sent to third party
Review reports and provide account status updates
Assist with resuming suspended customers by identifying cause and resolving issue prior to resuming services
Ensure accounts ready for third‑party transfer have all steps fulfilled
Reassign accounts to third party
Verify D&S third‑party collection invoices are correct and valid for payment
Apply payments from D&S on third‑party customers and write off fees where applicable
Process write‑offs for customers where the third‑party collections agency has exhausted efforts, ensuring accurate AR aging
Apply payments for third‑party customers who come directly to us and confirm closure to D&S
Raise ad‑hoc withholding tax credits and ensure proper application
Qualifications
Fluent in written and verbal English
University degree
Prior experience in collections
Ability to balance internal and external client needs with company policies
Strong business acumen and understanding of invoice‑to‑cash processes
Strong analytical skills
Advanced Microsoft Excel skills
Effective communication with stakeholders
Familiarity with financial tools/systems – Oracle, Pega, MicroStrategy
Adaptability to change in a transformation environment
Excellent organizational and time‑management skills
Good written and verbal communication (essential)
Confidence in following defined processes and suggesting improvements (essential)
Ad hoc problem‑solving skills (essential)
Decision‑making and action under pressure (essential)
Benefits
Medical, dental, vision, life, and disability insurance
Employee Stock Purchase Program (ESPP) and 401(k) with company match
Health Savings Account (HSA)
Employee Assistance Program (EAP) with up to 8 counseling sessions
Corporate discount savings program
On‑demand training, certification prep, and access to a library of courses after 6+ months of tenure
Equal Opportunity Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. For accommodations, please contact our Employee Services Department at
[email protected]
or call 844‑463‑6178.
#J-18808-Ljbffr
– 12+ month W2 contract, hourly rate $30-35/hr.
Location:
Hybrid On‑Site in Morrisville, NC (covers Durham office).
Industry:
IT/Telecommunications.
Overview Part of the invoice‑to‑cash team, responsible for billing and cash targets.
Relationships Build strong working relationships with D&S, external customers, Sales, Customer Care, SSF, Treasury, Tax teams, and others.
Key Responsibilities
Team Lead Collections – Escalation point for USCAN accounts
Own suspending and terminating for CCE
Keep track of all manually suspended accounts
Provide weekly updates on the suspended accounts and liaise with the collector/customer to determine resume or termination
Resolve customer escalations within USCAN
Review, assist, and train collectors on dispute resolution
Liaise with a vendor for any USCAN account sent to third party
Review reports and provide account status updates
Assist with resuming suspended customers by identifying cause and resolving issue prior to resuming services
Ensure accounts ready for third‑party transfer have all steps fulfilled
Reassign accounts to third party
Verify D&S third‑party collection invoices are correct and valid for payment
Apply payments from D&S on third‑party customers and write off fees where applicable
Process write‑offs for customers where the third‑party collections agency has exhausted efforts, ensuring accurate AR aging
Apply payments for third‑party customers who come directly to us and confirm closure to D&S
Raise ad‑hoc withholding tax credits and ensure proper application
Qualifications
Fluent in written and verbal English
University degree
Prior experience in collections
Ability to balance internal and external client needs with company policies
Strong business acumen and understanding of invoice‑to‑cash processes
Strong analytical skills
Advanced Microsoft Excel skills
Effective communication with stakeholders
Familiarity with financial tools/systems – Oracle, Pega, MicroStrategy
Adaptability to change in a transformation environment
Excellent organizational and time‑management skills
Good written and verbal communication (essential)
Confidence in following defined processes and suggesting improvements (essential)
Ad hoc problem‑solving skills (essential)
Decision‑making and action under pressure (essential)
Benefits
Medical, dental, vision, life, and disability insurance
Employee Stock Purchase Program (ESPP) and 401(k) with company match
Health Savings Account (HSA)
Employee Assistance Program (EAP) with up to 8 counseling sessions
Corporate discount savings program
On‑demand training, certification prep, and access to a library of courses after 6+ months of tenure
Equal Opportunity Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. For accommodations, please contact our Employee Services Department at
[email protected]
or call 844‑463‑6178.
#J-18808-Ljbffr