U.S. Department of Veterans Affairs
Medical Support Assistant (Advanced)
U.S. Department of Veterans Affairs, Washington, District of Columbia, us, 20022
Pay Range
Base pay: $58,517.00/yr - $74,119.00/yr
Actual pay will be based on skills, experience and further discussed with a recruiter.
Summary Advanced Medical Support Assistant (AMSA) serves as an initial point of contact for units, clinics, patient call centers and electronic medical record systems. Duties include scheduling patient appointments, tracking and reviewing electronic orders and consults, and responding to other elements in the electronic medical record and medical systems. The role requires practical knowledge of computerized data entry, information processing systems and software related to patient care, along with medical terminology knowledge.
Qualifications Applicants whose educational or certification/licensure requirements are pending may be considered for selection, but may not be hired until all requirements are satisfied.
Basic Requirements
United States citizenship. Non‑citizens may be appointed only when qualified U.S. citizens cannot be recruited per VA policy.
Six months experience in clerical, office, customer‑service or other administrative work that demonstrates the ability to acquire the skills required for this position.
One year of education above high‑school level, or an acceptable combination of education and experience.
Equivalent experience providing scheduling, appointment management, and electronic wait‑list monitoring at a GS‑5 grade level.
Knowledge, Skills, and Abilities (KSAs) for GS‑6: ability to collaborate with a wide range of clinicians, set priorities, communicate tactfully by phone, in person and in writing, prepare reports, and resolve patient concerns.
Advanced knowledge of medical terminology, scheduling, interdisciplinary coordinated care, and technical health‐care processes.
Physical requirements: partially sedentary, frequent walking, standing, bending, light item carrying, with occasional eyesight strain from computer use.
DOE Physical Requirements per VA Directive and Handbook 5019.
Duties
Provide first‑line patient and visitor support, answering calls and providing information.
Schedule, cancel, and reschedule patient appointments and consults.
Maintain appointment schedules, communicate delays, and verify provider orders per VHA national guidelines.
Update and verify patient demographics, insurance information, and eligibility for co‑pays and pre‑authorization requirements.
Enter and scan electronic data into VISTA and CPRS systems, while protecting patient confidentiality per the Privacy Act of 1974 and VA policy.
Resolve local administrative complaints, provide clinic and hospital policy information, and maintain accurate confidential records.
Assist in coordinating community care, MISSION Act, and Community Care Network programs, supporting non‑VA care coordination.
Follow access and security protocols for computerized files and data release codes.
Analyze situations and advise higher authority when needed, ensuring compliance with regulations.
Support patient populations primarily aged 18–80, ensuring sensitivity to age, developmental, and cultural needs.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Health Care Provider; Government Administration industry
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Base pay: $58,517.00/yr - $74,119.00/yr
Actual pay will be based on skills, experience and further discussed with a recruiter.
Summary Advanced Medical Support Assistant (AMSA) serves as an initial point of contact for units, clinics, patient call centers and electronic medical record systems. Duties include scheduling patient appointments, tracking and reviewing electronic orders and consults, and responding to other elements in the electronic medical record and medical systems. The role requires practical knowledge of computerized data entry, information processing systems and software related to patient care, along with medical terminology knowledge.
Qualifications Applicants whose educational or certification/licensure requirements are pending may be considered for selection, but may not be hired until all requirements are satisfied.
Basic Requirements
United States citizenship. Non‑citizens may be appointed only when qualified U.S. citizens cannot be recruited per VA policy.
Six months experience in clerical, office, customer‑service or other administrative work that demonstrates the ability to acquire the skills required for this position.
One year of education above high‑school level, or an acceptable combination of education and experience.
Equivalent experience providing scheduling, appointment management, and electronic wait‑list monitoring at a GS‑5 grade level.
Knowledge, Skills, and Abilities (KSAs) for GS‑6: ability to collaborate with a wide range of clinicians, set priorities, communicate tactfully by phone, in person and in writing, prepare reports, and resolve patient concerns.
Advanced knowledge of medical terminology, scheduling, interdisciplinary coordinated care, and technical health‐care processes.
Physical requirements: partially sedentary, frequent walking, standing, bending, light item carrying, with occasional eyesight strain from computer use.
DOE Physical Requirements per VA Directive and Handbook 5019.
Duties
Provide first‑line patient and visitor support, answering calls and providing information.
Schedule, cancel, and reschedule patient appointments and consults.
Maintain appointment schedules, communicate delays, and verify provider orders per VHA national guidelines.
Update and verify patient demographics, insurance information, and eligibility for co‑pays and pre‑authorization requirements.
Enter and scan electronic data into VISTA and CPRS systems, while protecting patient confidentiality per the Privacy Act of 1974 and VA policy.
Resolve local administrative complaints, provide clinic and hospital policy information, and maintain accurate confidential records.
Assist in coordinating community care, MISSION Act, and Community Care Network programs, supporting non‑VA care coordination.
Follow access and security protocols for computerized files and data release codes.
Analyze situations and advise higher authority when needed, ensuring compliance with regulations.
Support patient populations primarily aged 18–80, ensuring sensitivity to age, developmental, and cultural needs.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Health Care Provider; Government Administration industry
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