U.S. Department of Veterans Affairs
Medical Support Assistant (Advanced)
U.S. Department of Veterans Affairs, Washington, District of Columbia, us, 20022
Join to apply for the
Medical Support Assistant (Advanced)
role at
U.S. Department of Veterans Affairs
Provided Pay Range This range is provided by U.S. Department of Veterans Affairs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $58,517.00/yr - $76,069.00/yr
Summary The incumbent will serve as the Advanced Medical Support Assistant for the Community Care department whose purpose is to provide a high level of administrative and clerical support in the application of Non‑VA healthcare related services provided by the Washington DC VA Medical Center. This is a complex position that requires the AMSA to have a comprehensive and working knowledge of both Community Care and VA regulations in addition to policies - and procedures of varied administrative functions.
Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
Experience and Education Experience
Six months experience of clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position - OR Education One year above high school - OR Experience/Education Combination
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Grade Determinations: Medical Support Assistant (Advanced) - GS-6 Experience
One year of experience equivalent to the [GS-5] grade level
Experience is defined as experience that includes - but is not limited to: scheduling - canceling - re-scheduling patient's appointments and/or consults
entering no-show information
monitoring the electronic wait list
preparing for clinic visits
monitoring both inpatient and outpatient appointments for areas of responsibility
ensuring encounter forms are completed in order to obtain appropriate workload credit
verifying and updating demographics and insurance information
processing all emergency and non-emergency transfers to other VA facilities or private hospitals
performing basic eligibility - co-pays and pre-authorization requirements for specific coverage (i.e. - TRICARE - sharing agreements - etc.)
AND Demonstrated Knowledge - Skills - and Abilities
i
Ability to collaborate [and] communicate with a wide range of medical clinicians across multiple disciplines (e.g medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff to accomplish team goal setting to ensure medical care to patients is met
ii
Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
iii
Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
iv
Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care
v
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc.vi
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
The full performance level of this vacancy is GS-6. Physical Requirements: VA Directive and Handbook 5019
Duties
VA Careers - Medical Support Assistant:
https://youtube.com/embed/EE9c4XkaELo
The Advanced Medical Support Assistant (AMSA) is organizationally aligned within Community Care at the Washington DC VA Medical Center (DC VAMC) and Landover - MD office which is a highly complex multidivisional tertiary care - extended care - and teaching medical center system affiliated with several medical schools within Washington DC
The work of an Advanced Medical Support Assistant (AMSA) includes functions such as serving as an initial point of contact for the units - clinics - patient - call centers - to include - but not limited to - scheduling patient appointments - tracking - reviewing - and responding to electronic orders - consults - and other elements in the electronic medical record and medical systems
This series includes work that requires a practical knowledge of computerized data entry - information processing systems and software related to patient care - the healthcare system's organization and services - basic rules and regulations governing visitors and patient treatment - knowledge of standard procedures - utilizing medical records - and medical terminology.
Perform scheduling - canceling - re-scheduling of patient appointments and or consults
Develops and maintains effective and efficient communication with the patient - interdisciplinary team - VA Medical Centers - and other agencies
Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients
Responsible for maintaining/scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines - and transmittal of schedules 3rd Party Work within the team to set team priorities and deadlines - adjusting the flow and sequencing of the work to meet team and patient needs
Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities
Updates and verifies demographic information
Provides information regarding clinic and hospital policies - procedures - and locations to patients - family members - and staff
Maintains patient's confidential records - copies - and file documentation
Scans and enters information into VISTA - CPRS
Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws - federal regulations - VA statutes and policy - and VHA policy
Protects the data from unauthorized release or from loss - alteration - or unauthorized deletion
Follows applicable regulations and instructions regarding access to computerized files - release of access codes - etc. - as set out in the computer access agreement that the employee signs
Analyzes situations to determine what decisions can be made or if advise of higher authority is needed
The primary age of Veterans receiving services is typically between 18 and 80 years of age
This position requires the incumbent to possess or develop an understanding of the particular needs of these types of patients
Sensitivity to the special needs of all patients in respect to age - developmental requirements - and culturally related factors must be consistently achieved
Work Schedule: 8:00 AM-4:30 PM Compressed/Flexible: Not applicable Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not applicable Virtual: This is not a virtual position
Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Health Care Provider
Industries Government Administration
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Medical Support Assistant (Advanced)
role at
U.S. Department of Veterans Affairs
Provided Pay Range This range is provided by U.S. Department of Veterans Affairs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $58,517.00/yr - $76,069.00/yr
Summary The incumbent will serve as the Advanced Medical Support Assistant for the Community Care department whose purpose is to provide a high level of administrative and clerical support in the application of Non‑VA healthcare related services provided by the Washington DC VA Medical Center. This is a complex position that requires the AMSA to have a comprehensive and working knowledge of both Community Care and VA regulations in addition to policies - and procedures of varied administrative functions.
Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
Experience and Education Experience
Six months experience of clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position - OR Education One year above high school - OR Experience/Education Combination
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Grade Determinations: Medical Support Assistant (Advanced) - GS-6 Experience
One year of experience equivalent to the [GS-5] grade level
Experience is defined as experience that includes - but is not limited to: scheduling - canceling - re-scheduling patient's appointments and/or consults
entering no-show information
monitoring the electronic wait list
preparing for clinic visits
monitoring both inpatient and outpatient appointments for areas of responsibility
ensuring encounter forms are completed in order to obtain appropriate workload credit
verifying and updating demographics and insurance information
processing all emergency and non-emergency transfers to other VA facilities or private hospitals
performing basic eligibility - co-pays and pre-authorization requirements for specific coverage (i.e. - TRICARE - sharing agreements - etc.)
AND Demonstrated Knowledge - Skills - and Abilities
i
Ability to collaborate [and] communicate with a wide range of medical clinicians across multiple disciplines (e.g medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff to accomplish team goal setting to ensure medical care to patients is met
ii
Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
iii
Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
iv
Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care
v
Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc.vi
Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
The full performance level of this vacancy is GS-6. Physical Requirements: VA Directive and Handbook 5019
Duties
VA Careers - Medical Support Assistant:
https://youtube.com/embed/EE9c4XkaELo
The Advanced Medical Support Assistant (AMSA) is organizationally aligned within Community Care at the Washington DC VA Medical Center (DC VAMC) and Landover - MD office which is a highly complex multidivisional tertiary care - extended care - and teaching medical center system affiliated with several medical schools within Washington DC
The work of an Advanced Medical Support Assistant (AMSA) includes functions such as serving as an initial point of contact for the units - clinics - patient - call centers - to include - but not limited to - scheduling patient appointments - tracking - reviewing - and responding to electronic orders - consults - and other elements in the electronic medical record and medical systems
This series includes work that requires a practical knowledge of computerized data entry - information processing systems and software related to patient care - the healthcare system's organization and services - basic rules and regulations governing visitors and patient treatment - knowledge of standard procedures - utilizing medical records - and medical terminology.
Perform scheduling - canceling - re-scheduling of patient appointments and or consults
Develops and maintains effective and efficient communication with the patient - interdisciplinary team - VA Medical Centers - and other agencies
Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients
Responsible for maintaining/scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines - and transmittal of schedules 3rd Party Work within the team to set team priorities and deadlines - adjusting the flow and sequencing of the work to meet team and patient needs
Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities
Updates and verifies demographic information
Provides information regarding clinic and hospital policies - procedures - and locations to patients - family members - and staff
Maintains patient's confidential records - copies - and file documentation
Scans and enters information into VISTA - CPRS
Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws - federal regulations - VA statutes and policy - and VHA policy
Protects the data from unauthorized release or from loss - alteration - or unauthorized deletion
Follows applicable regulations and instructions regarding access to computerized files - release of access codes - etc. - as set out in the computer access agreement that the employee signs
Analyzes situations to determine what decisions can be made or if advise of higher authority is needed
The primary age of Veterans receiving services is typically between 18 and 80 years of age
This position requires the incumbent to possess or develop an understanding of the particular needs of these types of patients
Sensitivity to the special needs of all patients in respect to age - developmental requirements - and culturally related factors must be consistently achieved
Work Schedule: 8:00 AM-4:30 PM Compressed/Flexible: Not applicable Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience
Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not applicable Virtual: This is not a virtual position
Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Health Care Provider
Industries Government Administration
#J-18808-Ljbffr