Arizona Department of Economic Security
PROJECT MANAGER - INFORMATION TECHNOLOGY (IT)
Arizona Department of Economic Security, Phoenix, Arizona, United States, 85003
PROJECT MANAGER - INFORMATION TECHNOLOGY (IT)
Join to apply for the PROJECT MANAGER - INFORMATION TECHNOLOGY (IT) role at Arizona Department of Economic Security.
Department of Economic Security (DES) partners with community organizations to realize a thriving Arizona. DES serves more than 3 million Arizonans.
Job Location:
Division of Technology Services, 1789 West Jefferson Street, Phoenix, Arizona 85007
Posting Details:
Salary:
$60,723 to $70,450 Grade:
25 Closing Date:
October 26, 2025
Job Summary DES seeks an experienced and highly motivated Project Manager – IT to design, configure, procure, and manage large complex data/voice systems, network connectivity, and infrastructure. The position may offer remote work within Arizona based upon department needs.
Job Duties
Process customer requests (internal ticketing system) for network infrastructure and telecommunication projects initiated/requested by all DES divisions/programs.
Schedule and attend assessment meetings, obtain and evaluate vendor quotes for data, voice, and cabling; recommend practical solutions.
Collaborate with DES Office of Facilities Management, Real‑Estate Group, vendors, and other State agencies to procure approved building/floor/area electrical and wiring schema plans for new buildings, relocations, and remodels.
Order/procure and install equipment; perform user acceptance testing of network, telephony, and voice gateways; diagnose, repair, and install low‑voltage cabling.
Define telecommunication call routing/service including Auto Attendant, IVR, Call Center functionality, and soft phones.
Knowledge, Skills & Abilities
Telecommunications and Networking including VOIP, data applications, voice, and OSI model.
Proficiency with Microsoft Office and Google G‑Suite.
Design, configuration, procurement and installation of telecom services.
Understanding of vendor contract terms.
Oversee and coordinate vendor work to ensure timely installations.
Communication Skills
Excellent written and oral communication.
Planning and prioritization of daily work.
Analytical problem‑solving and conceptualization of program needs.
Active listening and integration with users, staff, and management.
Organizational Abilities
Balance and prioritize multiple tasks.
Collaborate across multiple organizations.
Synthesize feedback and adjust plans.
Build strong relationships within and outside the organization.
Develop and write technical documentation.
Preferred Qualifications
3–5 years of telephony/network hardware installation (circuits & cabling).
3–5 years’ experience in project management/coordination.
Certified Associate in Project Management (CAPM) or equivalent.
Pre‑Employment Requirements
Bachelor’s degree and ≥3 years of experience in project coordination and management.
Valid Level One fingerprint clearance card (Arizona Statute 41‑1969).
Completion of the E‑Verify program.
Background and reference checks; contingent on meeting agency requirements.
Valid driver’s license and vehicle insurance if required for job functions.
Benefits
Medical, dental, life, and short‑term disability insurance plans.
Arizona State Retirement System (ASRS) and long‑term disability plans.
10 paid holidays per year.
Vacation time: 4.00 hours bi‑weekly for first 3 years; 3.70 hours bi‑weekly for sick time.
Paid parental leave: up to 12 weeks.
Deferred compensation plan.
Wellness plans, tuition reimbursement, stipend opportunities.
Infant at Work Program, rideshare & public transit subsidy.
Career advancement & employee development opportunities.
Flexible schedules; optional remote work (subject to approval).
Equity and Accommodation The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request accommodations by contacting 480-876-0851 or OODHRStaffing@azdes.gov.
Contact: 480-876-0851 or ShannonAnguiano@azdes.gov
#J-18808-Ljbffr
Department of Economic Security (DES) partners with community organizations to realize a thriving Arizona. DES serves more than 3 million Arizonans.
Job Location:
Division of Technology Services, 1789 West Jefferson Street, Phoenix, Arizona 85007
Posting Details:
Salary:
$60,723 to $70,450 Grade:
25 Closing Date:
October 26, 2025
Job Summary DES seeks an experienced and highly motivated Project Manager – IT to design, configure, procure, and manage large complex data/voice systems, network connectivity, and infrastructure. The position may offer remote work within Arizona based upon department needs.
Job Duties
Process customer requests (internal ticketing system) for network infrastructure and telecommunication projects initiated/requested by all DES divisions/programs.
Schedule and attend assessment meetings, obtain and evaluate vendor quotes for data, voice, and cabling; recommend practical solutions.
Collaborate with DES Office of Facilities Management, Real‑Estate Group, vendors, and other State agencies to procure approved building/floor/area electrical and wiring schema plans for new buildings, relocations, and remodels.
Order/procure and install equipment; perform user acceptance testing of network, telephony, and voice gateways; diagnose, repair, and install low‑voltage cabling.
Define telecommunication call routing/service including Auto Attendant, IVR, Call Center functionality, and soft phones.
Knowledge, Skills & Abilities
Telecommunications and Networking including VOIP, data applications, voice, and OSI model.
Proficiency with Microsoft Office and Google G‑Suite.
Design, configuration, procurement and installation of telecom services.
Understanding of vendor contract terms.
Oversee and coordinate vendor work to ensure timely installations.
Communication Skills
Excellent written and oral communication.
Planning and prioritization of daily work.
Analytical problem‑solving and conceptualization of program needs.
Active listening and integration with users, staff, and management.
Organizational Abilities
Balance and prioritize multiple tasks.
Collaborate across multiple organizations.
Synthesize feedback and adjust plans.
Build strong relationships within and outside the organization.
Develop and write technical documentation.
Preferred Qualifications
3–5 years of telephony/network hardware installation (circuits & cabling).
3–5 years’ experience in project management/coordination.
Certified Associate in Project Management (CAPM) or equivalent.
Pre‑Employment Requirements
Bachelor’s degree and ≥3 years of experience in project coordination and management.
Valid Level One fingerprint clearance card (Arizona Statute 41‑1969).
Completion of the E‑Verify program.
Background and reference checks; contingent on meeting agency requirements.
Valid driver’s license and vehicle insurance if required for job functions.
Benefits
Medical, dental, life, and short‑term disability insurance plans.
Arizona State Retirement System (ASRS) and long‑term disability plans.
10 paid holidays per year.
Vacation time: 4.00 hours bi‑weekly for first 3 years; 3.70 hours bi‑weekly for sick time.
Paid parental leave: up to 12 weeks.
Deferred compensation plan.
Wellness plans, tuition reimbursement, stipend opportunities.
Infant at Work Program, rideshare & public transit subsidy.
Career advancement & employee development opportunities.
Flexible schedules; optional remote work (subject to approval).
Equity and Accommodation The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request accommodations by contacting 480-876-0851 or OODHRStaffing@azdes.gov.
Contact: 480-876-0851 or ShannonAnguiano@azdes.gov
#J-18808-Ljbffr