RoomPriceGenie
Remote Technical Support / Integrations Manager - German Speaking (m/f/d)
RoomPriceGenie, Germantown, Ohio, United States
Remote Technical Support / Integrations Manager - German Speaking (m/f/d)
Join us at
RoomPriceGenie
About RoomPriceGenie Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the world achieve optimal pricing.
We understand that many small hotels face challenges with digitalisation, making their operations increasingly complex and often resulting in lost revenue.
Our solution enables hotels to set the right prices in just seconds. Our state‑of‑the‑art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.
Your Role As a Technical Support & Integrations Manager you will bridge technical innovation and customer satisfaction at our fast‑growing B2B SaaS company.
Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API‑related issues.
Provide professional support in managing relationships with our technical partners (Property Management Systems and Channel Managers), guiding them through onboarding, pilot and launch phases.
Develop and maintain comprehensive documentation for integrations, enabling team members and clients to resolve first‑level support queries independently.
Uphold integration quality standards to ensure the best connectivity and cooperation with our partners.
Your Profile
Professional Experience
Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry.
Familiarity and a solid understanding of hotel operations and KPIs.
Experience with hotel technology solutions such as Property Management Systems or Channel Managers.
Technical Skills
Familiarity with ticketing systems (such as Hubspot).
Basic understanding of APIs (e.g., REST API) and data formats like JSON and (OTA) XML.
Ability to read and interpret log files (JSON, XML) and communicate technical details effectively with partners.
Understanding of Reservations data and metrics such as Revenue, Occupancy, ADR, and RevPAR (a plus).
Hands‑on familiarity with tools such as Postman or similar.
Soft Skills
A strong sense of urgency, persistence and commitment to meeting deadlines.
Customer‑focused mindset with passion for delivering exceptional service.
Exceptional attention to detail and self‑direction.
Outstanding communication skills – clearly articulate complex ideas and collaborate effectively.
Team player with high ownership mentality and pride in work.
Fluent in English; confident in technical discussions.
C2 level proficiency in German.
Location: European Time Zone (UTC+0 to UTC+2) for optimal collaboration.
Nice to Have
Located in Mannheim, Germany.
Educational background in Hotel Management, IT or Business.
Experience writing technical documentation.
What We Offer
Hybrid Office Model – choose remote, office or mix.
One team, one vision, one goal – collaborative culture.
Annual global team gathering and regular office hangouts.
Growth and development: learning opportunities and up to three extra days off per year.
After five years, five weeks of bonus vacation time.
Birthday celebrations.
Flexible working hours to balance life.
Wellbeing support – access to Headspace meditation app.
We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.
Seniority level
Entry level
Employment type
Full‑time
Job function
Project Management and Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at RoomPriceGenie by 2x.
Get notified about new Integration Manager jobs in
Germany .
#J-18808-Ljbffr
RoomPriceGenie
About RoomPriceGenie Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the world achieve optimal pricing.
We understand that many small hotels face challenges with digitalisation, making their operations increasingly complex and often resulting in lost revenue.
Our solution enables hotels to set the right prices in just seconds. Our state‑of‑the‑art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.
Your Role As a Technical Support & Integrations Manager you will bridge technical innovation and customer satisfaction at our fast‑growing B2B SaaS company.
Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API‑related issues.
Provide professional support in managing relationships with our technical partners (Property Management Systems and Channel Managers), guiding them through onboarding, pilot and launch phases.
Develop and maintain comprehensive documentation for integrations, enabling team members and clients to resolve first‑level support queries independently.
Uphold integration quality standards to ensure the best connectivity and cooperation with our partners.
Your Profile
Professional Experience
Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry.
Familiarity and a solid understanding of hotel operations and KPIs.
Experience with hotel technology solutions such as Property Management Systems or Channel Managers.
Technical Skills
Familiarity with ticketing systems (such as Hubspot).
Basic understanding of APIs (e.g., REST API) and data formats like JSON and (OTA) XML.
Ability to read and interpret log files (JSON, XML) and communicate technical details effectively with partners.
Understanding of Reservations data and metrics such as Revenue, Occupancy, ADR, and RevPAR (a plus).
Hands‑on familiarity with tools such as Postman or similar.
Soft Skills
A strong sense of urgency, persistence and commitment to meeting deadlines.
Customer‑focused mindset with passion for delivering exceptional service.
Exceptional attention to detail and self‑direction.
Outstanding communication skills – clearly articulate complex ideas and collaborate effectively.
Team player with high ownership mentality and pride in work.
Fluent in English; confident in technical discussions.
C2 level proficiency in German.
Location: European Time Zone (UTC+0 to UTC+2) for optimal collaboration.
Nice to Have
Located in Mannheim, Germany.
Educational background in Hotel Management, IT or Business.
Experience writing technical documentation.
What We Offer
Hybrid Office Model – choose remote, office or mix.
One team, one vision, one goal – collaborative culture.
Annual global team gathering and regular office hangouts.
Growth and development: learning opportunities and up to three extra days off per year.
After five years, five weeks of bonus vacation time.
Birthday celebrations.
Flexible working hours to balance life.
Wellbeing support – access to Headspace meditation app.
We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.
Seniority level
Entry level
Employment type
Full‑time
Job function
Project Management and Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at RoomPriceGenie by 2x.
Get notified about new Integration Manager jobs in
Germany .
#J-18808-Ljbffr