The City University of New York
Human Resources Operations Manager, Office of Facilities Operations and Emergenc
The City University of New York, New York, New York, us, 10261
Overview
The City University of New York (CUNY) seeks a Human Resources Operations Manager for the Office of Facilities Operation and Emergency Response within Facilities Planning, Construction and Management (FPCM). The role supports a shared facilities services model across four regional maintenance hubs and central facilities office, with a strategic goal of standardizing facility operations and centralized oversight for 300 buildings and 26M square feet. Responsibilities
Oversee daily HR operations and assist the HR Director in strategic planning to meet departmental goals. Supervise and mentor HR Coordinators; provide guidance and training in HRIS management, recruitment, onboarding, time and leave, payroll, and benefits administration. Process personnel transactions in CUNYfirst (onboarding, terminations, appointments, reappointments, salary increments, job changes); ensure accurate and timely processing of HR actions. Manage benefits administration for skilled trades staff (health insurance, commuter benefits, pension plans, tuition waivers, and other benefits). Manage recruitment activities in the Talent Acquisition Management (TAM) system and manage position transactions. Participate in hiring pools and serve on search committees for classified staff vacancies. Provide guidance on functional and payroll title classifications based on job responsibilities. Communicate HR policies and procedures; develop and distribute guidelines; maintain and update the HR website. Perform related duties as assigned. Qualifications
Minimum Qualifications
– Bachelor\'s Degree and six years\' related experience required. HRCI or SHRM Certification. Demonstrated HR managerial experience in higher education, preferably within a public university system. Proficiency with HRIS and payroll platforms such as PeopleSoft, Workday, NYS/NYC payroll systems, ADP, or Kronos. Current knowledge of employment laws and regulations impacting higher education, public sector labor laws, NYC and NYS labor contracts, rules, regulations, policies, and federal and state employment compliance requirements. Proven integrity, sound judgment, and discretion in managing sensitive information. Strong written, verbal, and interpersonal communication skills across organizational levels. Ability to work independently, manage multiple priorities, and meet deadlines in a high-volume environment. Commitment to customer service excellence with strong organizational and follow-through skills. Professional poise and ability to handle confidential and sensitive organizational dynamics with diplomacy and tact. Empathetic, collegial team player who fosters a positive, inclusive team culture. Proactive, flexible, collaborative work style with strong listening, facilitation, presentation and cross-cultural communication skills. Advanced computer proficiency with Microsoft Office Suite, HRIS, payroll platforms, Recruiting/Applicant Tracking Systems, and virtual collaboration tools (MS Teams, Zoom, WebEx). Preferred Qualifications
As above, with emphasis on strategic HR management in higher education. CUY Title Overview
Manages a portfolio of HR programs and operations at the College level. Manages staff responsible for HR operations. Supports chairs and managers in staff planning, recruiting, hiring, and resolving sensitive personnel issues. Guides on laws, policies, and collective bargaining agreements. Outreach to employees and communications via meetings, newsletters, and websites. Compiles accurate reports; assists management with policies and programs to support HR objectives. Performs related duties as assigned. Job title: HR Manager FLSA: Exempt Compensation and Benefits: The salary range is $102,408 - $113,982, commensurate with credentials, education, and experience. CUNY is implementing salary schedule increases; eligible employees will see a 3.5% adjustment effective 9/1/26 per PSC-CUNY agreement. How To Apply: For full consideration, submit a cover letter and resume online via CUNY\'s job system, addressing how your experience meets the responsibilities and qualifications. Direct external link: https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?... Closing Date: November 20, 2025. Equal Employment Opportunity: CUNY encourages applicants from people with disabilities, minorities, veterans, women, etc. EEO/AA/VET/Disability Employer. Location: Central Office
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The City University of New York (CUNY) seeks a Human Resources Operations Manager for the Office of Facilities Operation and Emergency Response within Facilities Planning, Construction and Management (FPCM). The role supports a shared facilities services model across four regional maintenance hubs and central facilities office, with a strategic goal of standardizing facility operations and centralized oversight for 300 buildings and 26M square feet. Responsibilities
Oversee daily HR operations and assist the HR Director in strategic planning to meet departmental goals. Supervise and mentor HR Coordinators; provide guidance and training in HRIS management, recruitment, onboarding, time and leave, payroll, and benefits administration. Process personnel transactions in CUNYfirst (onboarding, terminations, appointments, reappointments, salary increments, job changes); ensure accurate and timely processing of HR actions. Manage benefits administration for skilled trades staff (health insurance, commuter benefits, pension plans, tuition waivers, and other benefits). Manage recruitment activities in the Talent Acquisition Management (TAM) system and manage position transactions. Participate in hiring pools and serve on search committees for classified staff vacancies. Provide guidance on functional and payroll title classifications based on job responsibilities. Communicate HR policies and procedures; develop and distribute guidelines; maintain and update the HR website. Perform related duties as assigned. Qualifications
Minimum Qualifications
– Bachelor\'s Degree and six years\' related experience required. HRCI or SHRM Certification. Demonstrated HR managerial experience in higher education, preferably within a public university system. Proficiency with HRIS and payroll platforms such as PeopleSoft, Workday, NYS/NYC payroll systems, ADP, or Kronos. Current knowledge of employment laws and regulations impacting higher education, public sector labor laws, NYC and NYS labor contracts, rules, regulations, policies, and federal and state employment compliance requirements. Proven integrity, sound judgment, and discretion in managing sensitive information. Strong written, verbal, and interpersonal communication skills across organizational levels. Ability to work independently, manage multiple priorities, and meet deadlines in a high-volume environment. Commitment to customer service excellence with strong organizational and follow-through skills. Professional poise and ability to handle confidential and sensitive organizational dynamics with diplomacy and tact. Empathetic, collegial team player who fosters a positive, inclusive team culture. Proactive, flexible, collaborative work style with strong listening, facilitation, presentation and cross-cultural communication skills. Advanced computer proficiency with Microsoft Office Suite, HRIS, payroll platforms, Recruiting/Applicant Tracking Systems, and virtual collaboration tools (MS Teams, Zoom, WebEx). Preferred Qualifications
As above, with emphasis on strategic HR management in higher education. CUY Title Overview
Manages a portfolio of HR programs and operations at the College level. Manages staff responsible for HR operations. Supports chairs and managers in staff planning, recruiting, hiring, and resolving sensitive personnel issues. Guides on laws, policies, and collective bargaining agreements. Outreach to employees and communications via meetings, newsletters, and websites. Compiles accurate reports; assists management with policies and programs to support HR objectives. Performs related duties as assigned. Job title: HR Manager FLSA: Exempt Compensation and Benefits: The salary range is $102,408 - $113,982, commensurate with credentials, education, and experience. CUNY is implementing salary schedule increases; eligible employees will see a 3.5% adjustment effective 9/1/26 per PSC-CUNY agreement. How To Apply: For full consideration, submit a cover letter and resume online via CUNY\'s job system, addressing how your experience meets the responsibilities and qualifications. Direct external link: https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?... Closing Date: November 20, 2025. Equal Employment Opportunity: CUNY encourages applicants from people with disabilities, minorities, veterans, women, etc. EEO/AA/VET/Disability Employer. Location: Central Office
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