The City University of New York
Employee & Labor Relations Manager, Office of Facilities Operations and Emergenc
The City University of New York, New York, New York, us, 10261
Employee & Labor Relations Manager, Office of Facilities Operations and Emergency Response
POSITION DETAILS
The City University of New York’s Department of Facilities Planning, Construction and Management (FPCM) is seeking an Employee & Labor Relations Manager to support the Office of Facilities Operations and Emergency Response. The newly envisioned shared facilities services model will operate through the university's four regional maintenance hubs, supported by business and administration teams operating from the facilities central office. The goal is to ensure a standardized professional level of facility operations and centralized oversight for the maintenance and upkeep of CUNY’s portfolio of 300 buildings and 26 million square feet of educational facilities.
Responsibilities
Manage day‑to‑day employee and labor relations matters, including grievances, disciplinary actions, and separations.
Conduct investigations, including intake, fact‑finding, reporting, and preparation for union hearings and settlements.
Provide coaching and guidance to employees and managers on workforce topics such as performance management, ethics, and workplace conduct.
Contribute toward the development and attainment of short‑ and long‑term departmental goals.
Participate in the design and delivery of training programs on HR and labor relations topics; recommend tailored learning solutions for performance improvement.
Analyze HR metrics and trends to support decision‑making and improve workplace culture.
Perform special projects and related duties as assigned.
Note Until further notice, this position is eligible for a hybrid work schedule.
Qualifications Minimum Qualifications
Bachelor's Degree and six years of related experience.
HRCI or SHRM certification.
Demonstrated HR managerial experience in a unionized environment within a higher education setting.
Preferred Qualifications
Proven ability to research, interpret, and apply collective bargaining agreements, personnel rules, and regulations.
In‑depth knowledge of higher education employment laws and regulations, including NYC and NYS labor contracts, public sector labor laws, and federal and state employment and labor laws and compliance requirements.
Demonstrated conflict resolution and mediation skills, including experience conducting investigations, drafting investigative reports, and presenting findings.
Exceptional writing, editing, note‑taking, and proofreading skills.
Meticulous detail orientation and exceptional critical analysis, research, and evaluation skills.
Commitment to customer service excellence with strong organizational and follow‑through skills.
Strong work ethic and professional poise, with integrity, confidentiality, and discretion.
Empathetic and collegial team player fostering a positive and inclusive team culture.
Pro‑active, collaborative, and adaptable approach with strong listening, facilitation, presentation, and cross‑cultural communication skills.
Advanced computer proficiency in Microsoft Office, Office 365, PeopleSoft, Workday, ATS, and collaboration tools (Teams, Zoom, WebEx).
Compensation and Benefits Salary Range:
$102,408 – $113,982 (commensurate with credentials, education, and experience).
CUNY is implementing salary schedule increases. Eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the PSC‑CUNY collective bargaining agreement.
Benefits include health plans, retirement/pension benefits, tuition waivers for CUNY graduate study, and paid time off. Staff also benefit from extensive academic, arts, and athletic programs and the opportunity to participate in a diverse community.
How to Apply Submit a cover letter and resume online via CUNY’s web‑based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.
Current CUNY employees should apply through CUNYfirst Employee Self‑Service using their login credentials. After login, click the Careers tile on the Employee Self‑Service menu to view openings.
Closing Date November 20, 2025.
EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans, women, and Italian Americans to apply. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
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The City University of New York’s Department of Facilities Planning, Construction and Management (FPCM) is seeking an Employee & Labor Relations Manager to support the Office of Facilities Operations and Emergency Response. The newly envisioned shared facilities services model will operate through the university's four regional maintenance hubs, supported by business and administration teams operating from the facilities central office. The goal is to ensure a standardized professional level of facility operations and centralized oversight for the maintenance and upkeep of CUNY’s portfolio of 300 buildings and 26 million square feet of educational facilities.
Responsibilities
Manage day‑to‑day employee and labor relations matters, including grievances, disciplinary actions, and separations.
Conduct investigations, including intake, fact‑finding, reporting, and preparation for union hearings and settlements.
Provide coaching and guidance to employees and managers on workforce topics such as performance management, ethics, and workplace conduct.
Contribute toward the development and attainment of short‑ and long‑term departmental goals.
Participate in the design and delivery of training programs on HR and labor relations topics; recommend tailored learning solutions for performance improvement.
Analyze HR metrics and trends to support decision‑making and improve workplace culture.
Perform special projects and related duties as assigned.
Note Until further notice, this position is eligible for a hybrid work schedule.
Qualifications Minimum Qualifications
Bachelor's Degree and six years of related experience.
HRCI or SHRM certification.
Demonstrated HR managerial experience in a unionized environment within a higher education setting.
Preferred Qualifications
Proven ability to research, interpret, and apply collective bargaining agreements, personnel rules, and regulations.
In‑depth knowledge of higher education employment laws and regulations, including NYC and NYS labor contracts, public sector labor laws, and federal and state employment and labor laws and compliance requirements.
Demonstrated conflict resolution and mediation skills, including experience conducting investigations, drafting investigative reports, and presenting findings.
Exceptional writing, editing, note‑taking, and proofreading skills.
Meticulous detail orientation and exceptional critical analysis, research, and evaluation skills.
Commitment to customer service excellence with strong organizational and follow‑through skills.
Strong work ethic and professional poise, with integrity, confidentiality, and discretion.
Empathetic and collegial team player fostering a positive and inclusive team culture.
Pro‑active, collaborative, and adaptable approach with strong listening, facilitation, presentation, and cross‑cultural communication skills.
Advanced computer proficiency in Microsoft Office, Office 365, PeopleSoft, Workday, ATS, and collaboration tools (Teams, Zoom, WebEx).
Compensation and Benefits Salary Range:
$102,408 – $113,982 (commensurate with credentials, education, and experience).
CUNY is implementing salary schedule increases. Eligible employees will be adjusted by 3.5% effective 9/1/26, in accordance with the PSC‑CUNY collective bargaining agreement.
Benefits include health plans, retirement/pension benefits, tuition waivers for CUNY graduate study, and paid time off. Staff also benefit from extensive academic, arts, and athletic programs and the opportunity to participate in a diverse community.
How to Apply Submit a cover letter and resume online via CUNY’s web‑based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.
Current CUNY employees should apply through CUNYfirst Employee Self‑Service using their login credentials. After login, click the Careers tile on the Employee Self‑Service menu to view openings.
Closing Date November 20, 2025.
EQUAL EMPLOYMENT OPPORTUNITY CUNY encourages people with disabilities, minorities, veterans, women, and Italian Americans to apply. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
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