Goodwill of Central and Coastal Virginia
Retail Operations Manager
Goodwill of Central and Coastal Virginia, Virginia, Minnesota, United States, 55792
Position Summary
Contributes to the mission of Goodwill by profitably managing a Goodwill Retail store, donation site and in-store production facility. Maintains high standards and motivates staff to maximize performance to achieve store goals. Essential duties
Acts as a role model in manner and appearance to promote a positive work environment. Meets store goals, identifies work to be done, prioritizes and delegates to drive results. Utilizes the MATRIX as a tool to drive store performance. Promotes Goodwill's high standard of exceptional customer service both internally and externally. Embraces and executes key onboarding principles to prepare and nurture new and transferred associates. Conducts weekly management team meetings, monthly staff meetings, check-ins. Manages change through communication and positive support of all company initiatives. Recognizes and rewards behaviors that reinforce both progress and success utilizing the recognition programs. Identifies, develops and retains high-potential associates, nurtures for next level. Ensures an effective learning environment by using tools such as RAM and Lead Readiness, Individual Development Plans, Performance Improvement Plans, DGR Management Classes. Schedules and staffs the store for maximum efficiency and exceptional customer experience. Maximizes the value of donated goods by ensuring timely processing and monitoring inventory levels. Adheres to Goodwill operating standards, including a high standard in visual presentation and cleanliness. Solicits customer and associate feedback and acts on it. Utilizes management information tools such as Daily Sales, Production Report, Sales by Commodity, Monthly Variance and Expense Reports to identify trends. Responds to all customer inquiries in a timely manner. Supervisory Responsibilities
The associate in this position has supervisory responsibility for designated associates in their department. Education / Experience / Certificates / Security Clearance
High School Diploma or GED, required. Bachelor's Degree in Business Management or a related field, preferred. 3 Years' experience in a related field, required. No professional certifications are required for this position. The associate is not required to drive as part of their job duties. The associate in this position will be required to successfully pass a criminal background check. Competencies
Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams Safety Statement
Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policy and procedure manual. Managers have the added responsibility to ensure the compliance of their team members. Information Privacy and Security
This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy and follow all related procedures required to protect the privacy and security of CI. Physical Demands / Work Environment / Work Conditions
The associate is required to lift 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds. The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.). There are no special work conditions for this position. Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note: The Equal Employment Opportunity and Affirmative Action program posters and related rights are part of our applicant rights as described above. If you require an accommodation during the application process, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at RecruitingAccommodations@goodwillvirginia.org. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Applicants using Assistive Technology are encouraged to submit applications via Indeed. This job board is available for this purpose.
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Contributes to the mission of Goodwill by profitably managing a Goodwill Retail store, donation site and in-store production facility. Maintains high standards and motivates staff to maximize performance to achieve store goals. Essential duties
Acts as a role model in manner and appearance to promote a positive work environment. Meets store goals, identifies work to be done, prioritizes and delegates to drive results. Utilizes the MATRIX as a tool to drive store performance. Promotes Goodwill's high standard of exceptional customer service both internally and externally. Embraces and executes key onboarding principles to prepare and nurture new and transferred associates. Conducts weekly management team meetings, monthly staff meetings, check-ins. Manages change through communication and positive support of all company initiatives. Recognizes and rewards behaviors that reinforce both progress and success utilizing the recognition programs. Identifies, develops and retains high-potential associates, nurtures for next level. Ensures an effective learning environment by using tools such as RAM and Lead Readiness, Individual Development Plans, Performance Improvement Plans, DGR Management Classes. Schedules and staffs the store for maximum efficiency and exceptional customer experience. Maximizes the value of donated goods by ensuring timely processing and monitoring inventory levels. Adheres to Goodwill operating standards, including a high standard in visual presentation and cleanliness. Solicits customer and associate feedback and acts on it. Utilizes management information tools such as Daily Sales, Production Report, Sales by Commodity, Monthly Variance and Expense Reports to identify trends. Responds to all customer inquiries in a timely manner. Supervisory Responsibilities
The associate in this position has supervisory responsibility for designated associates in their department. Education / Experience / Certificates / Security Clearance
High School Diploma or GED, required. Bachelor's Degree in Business Management or a related field, preferred. 3 Years' experience in a related field, required. No professional certifications are required for this position. The associate is not required to drive as part of their job duties. The associate in this position will be required to successfully pass a criminal background check. Competencies
Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams Safety Statement
Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policy and procedure manual. Managers have the added responsibility to ensure the compliance of their team members. Information Privacy and Security
This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy and follow all related procedures required to protect the privacy and security of CI. Physical Demands / Work Environment / Work Conditions
The associate is required to lift 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds. The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.). There are no special work conditions for this position. Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note: The Equal Employment Opportunity and Affirmative Action program posters and related rights are part of our applicant rights as described above. If you require an accommodation during the application process, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at RecruitingAccommodations@goodwillvirginia.org. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Applicants using Assistive Technology are encouraged to submit applications via Indeed. This job board is available for this purpose.
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