WRMC, Inc.
Lead Concierge/Front Desk - Basalt/Aspen
WRMC, Inc., Carbondale, Colorado, United States, 81623
Lead Concierge / Front Desk – Basalt / Aspen
Wrmc, Inc. seeks an experienced, service‑driven
Lead Concierge
for our Luxury Class A+ Multifamily community near Aspen, Colorado.
Base pay: $52,000.00 – $56,160.00 per year. Hourly: $25.00 – $27.00.
Location: Between Aspen and Glenwood Springs, near Basalt and Carbondale. Schedule: Flexible morning/afternoon shift. Weekend availability.
Responsibilities
Oversees and schedules all concierge staff to cover building requirements.
Responds to schedule changes due to illness, etc., to fill open shifts promptly; on‑call availability for emergencies and callouts.
Controls overtime with prior approval before exceeding normal shift hours.
Provides initial training in concierge responsibilities to new hires.
Keeps track of activity logs and incident reports and presents them to the General Manager for review.
Forwards vacation, day‑off, and PTO requests to the General Manager for approval.
Assists in investigations and tape/log reviews of unusual incidents.
Assists the General Manager with special requests—administrative work, mailings, etc.
Monitors and controls building access.
Maintains daily logs, records, and forms.
Identifies and clarifies residents’ needs; answers questions, gives directions, and develops service inventories.
Always takes residents, guests or vendors to their destination within the building when time permits.
Assists residents in establishing accounts and schedules vendor access for services within units.
Anticipates resident services by assessing mood, style, and developing itineraries.
Seeks ways to improve existing services or add new ones by listening to resident comments and observing usage.
Maintains resident and guest privacy and the organization’s reputation by keeping information confidential.
Responds quickly and effectively to any emergency.
Consistently monitors electronic security systems and resolves issues promptly.
Enhances department and organizational reputation by taking ownership of new requests and exploring value‑adding opportunities.
Enters resident information promptly into Real Page and updates it as needed.
Maintains a safe and secure work environment for all residents, guests, and staff; follows safety guidelines and reports hazards.
Responds to resident concerns and complaints professionally and promptly; escalates issues to the General Manager when appropriate.
Manages resident relations to ensure a high level of service and timely resolution of concerns.
Performs other duties assigned by the General Manager.
Communicates effectively and demonstrates good customer‑service skills to residents, guests, vendors, and staff.
Supports a positive, professional environment in the building and neighborhood.
Demonstrates flexibility by working weekends, holidays, and additional shifts when necessary.
Requirements
Minimum of 3 years experience as Lead Concierge or Front Desk in hotel or luxury residential settings.
Strong customer service, communication, and interpersonal skills.
Proficiency with MS Office (Word, Excel) and email; able to operate standard office equipment such as fax, copier, telephone.
Highly motivated and able to work independently.
Physical Requirements
Ability to lift 30–50 lbs.
Ability to stand or sit upright for extended periods.
Ability to handle, grasp, and lift objects, reach with hands and arms.
Ability to use a personal computer and talk on the phone for extended periods.
Ability to navigate the building quickly and efficiently.
Ability to detect auditory/visual emergency alarms and respond promptly.
Ability to work extended/flexible hours, weekends, and holidays if required.
Ability to respond to emergencies in a timely manner.
Benefits
Medical
Dental
Vision
Short‑term disability (STD)
Long‑term disability (LTD)
Employee assistance program (EAP)
Identity theft protection
Pet insurance
Retirement plan
Paid Time Off (PTO)
Seniority level: Mid‑Senior level • Employment type: Full‑time • Job function: Customer Service • Industries: IT Services and IT Consulting
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Lead Concierge
for our Luxury Class A+ Multifamily community near Aspen, Colorado.
Base pay: $52,000.00 – $56,160.00 per year. Hourly: $25.00 – $27.00.
Location: Between Aspen and Glenwood Springs, near Basalt and Carbondale. Schedule: Flexible morning/afternoon shift. Weekend availability.
Responsibilities
Oversees and schedules all concierge staff to cover building requirements.
Responds to schedule changes due to illness, etc., to fill open shifts promptly; on‑call availability for emergencies and callouts.
Controls overtime with prior approval before exceeding normal shift hours.
Provides initial training in concierge responsibilities to new hires.
Keeps track of activity logs and incident reports and presents them to the General Manager for review.
Forwards vacation, day‑off, and PTO requests to the General Manager for approval.
Assists in investigations and tape/log reviews of unusual incidents.
Assists the General Manager with special requests—administrative work, mailings, etc.
Monitors and controls building access.
Maintains daily logs, records, and forms.
Identifies and clarifies residents’ needs; answers questions, gives directions, and develops service inventories.
Always takes residents, guests or vendors to their destination within the building when time permits.
Assists residents in establishing accounts and schedules vendor access for services within units.
Anticipates resident services by assessing mood, style, and developing itineraries.
Seeks ways to improve existing services or add new ones by listening to resident comments and observing usage.
Maintains resident and guest privacy and the organization’s reputation by keeping information confidential.
Responds quickly and effectively to any emergency.
Consistently monitors electronic security systems and resolves issues promptly.
Enhances department and organizational reputation by taking ownership of new requests and exploring value‑adding opportunities.
Enters resident information promptly into Real Page and updates it as needed.
Maintains a safe and secure work environment for all residents, guests, and staff; follows safety guidelines and reports hazards.
Responds to resident concerns and complaints professionally and promptly; escalates issues to the General Manager when appropriate.
Manages resident relations to ensure a high level of service and timely resolution of concerns.
Performs other duties assigned by the General Manager.
Communicates effectively and demonstrates good customer‑service skills to residents, guests, vendors, and staff.
Supports a positive, professional environment in the building and neighborhood.
Demonstrates flexibility by working weekends, holidays, and additional shifts when necessary.
Requirements
Minimum of 3 years experience as Lead Concierge or Front Desk in hotel or luxury residential settings.
Strong customer service, communication, and interpersonal skills.
Proficiency with MS Office (Word, Excel) and email; able to operate standard office equipment such as fax, copier, telephone.
Highly motivated and able to work independently.
Physical Requirements
Ability to lift 30–50 lbs.
Ability to stand or sit upright for extended periods.
Ability to handle, grasp, and lift objects, reach with hands and arms.
Ability to use a personal computer and talk on the phone for extended periods.
Ability to navigate the building quickly and efficiently.
Ability to detect auditory/visual emergency alarms and respond promptly.
Ability to work extended/flexible hours, weekends, and holidays if required.
Ability to respond to emergencies in a timely manner.
Benefits
Medical
Dental
Vision
Short‑term disability (STD)
Long‑term disability (LTD)
Employee assistance program (EAP)
Identity theft protection
Pet insurance
Retirement plan
Paid Time Off (PTO)
Seniority level: Mid‑Senior level • Employment type: Full‑time • Job function: Customer Service • Industries: IT Services and IT Consulting
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