WRMC, Inc.
Lead Concierge/Front Desk - Basalt/Aspen
Be among the first 25 applicants.
WRMC, Inc. is an award‑winning industry leader committed to excellence in luxury property management. This role offers a base pay range of
$52,000.00
to
$56,160.00
per year, and an hourly rate of $25–$27 for other positions.
Location:
Between Aspen and Glenwood Springs, near Basalt and Carbondale
Schedule:
Flexible morning/afternoon shift; weekend availability
Salary:
$25–$27 per hour
We are seeking an experienced, service‑driven
Lead Concierge
to join our Luxury Class A+ Multifamily property near Aspen, Colorado.
Responsibilities
Oversees and schedules all Concierge staff to cover the requirements of the building
Responds to any changes in the schedule due to illness, etc., to fill any open shifts in a timely manner. On call availability for emergencies and call outs
Controls overtime with any overtime being pre‑approved before team members exceed their normal shift/hours
Provides initial training in concierge position responsibilities to any new hires
Keeps track of activity logs and incident reports. Presents them to General Manager for review
Forwards vacation, day‑off, and PTO requests to General Manager for approval
Assists in investigations, tape/log reviews of any unusual incidents
Assists General Manager with any special requests – administrative work, mailings, etc
Monitors and controls access to the building
Maintains daily log, records and forms
Identifies and clarifies residents' needs and desires. Answers questions, gives directions and instructions, and develops inventories of services provided
Always takes the resident, guest or vendor to their destination in the building when time permits instead of pointing or just giving directions
Assists residents in establishing accounts and schedules access for authorized vendors to provide services within units
Anticipates services required by ascertaining the mood and style of residents, identifying options, and developing itineraries for them
Seeks ways to improve the services that we already provide, or possibly add additional services, by listening to residents' comments, observing their usage, and making recommendations to management
Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential
Able to understand and react quickly and effectively to any emergency
Consistently monitors and controls all electronic security control systems and react quickly when there is an issue to be resolved
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Enters all pertinent information as quickly as possible concerning residents, their contact information, family members, pets, vehicles, insurance, into Real Page. Responsible for making any changes to this information on a timely basis
Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager and Chief Engineer
Responds to residents' concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to General Manager if necessary/appropriate
Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
Performs other duties and responsibilities consistent with the position as assigned by the General Manager
Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members
Supports the positive and professional environment in the building, and while interacting with the businesses and people in our neighborhood
Demonstrates flexibility in the work schedule by working weekends, holidays and additional shifts when necessary
Requirements Experience / Knowledge / Skills
Minimum of 3 years of experience working as Lead Concierge/Front desk at Hotel/Residential luxury settings
Strong customer service, communication, and interpersonal skills to help create effective customer‑focused relationships with all levels within the organization
Able to operate a computer and be proficient in working knowledge of MS Office Programs (Office, Word, Excel) and e‑mail
Able to operate standard office equipment, including fax machine, copier, telephone, etc
Highly motivated and able to work independently
Physical Requirements
Physical demands include ability to lift 30–50lbs
Ability to work in an upright standing or sitting position for long periods of time
Handle, finger, grasp and lift objects and packages. Reach with hands and arms
Ability to work at a personal computer, as well as talking on the phone, for extended periods of time
Ability to quickly and easily navigate the building as required to meet the job functions
Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building
Ability to respond to emergencies in a timely manner
Benefits
Medical
Dental
Vision
Short term disability (STD)
Long term disability (LTD)
Employee assistance program (EAP)
Identity theft protection
Pet insurance
Retirement
Paid Time Off (PTO)
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Customer Service
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
WRMC, Inc. is an award‑winning industry leader committed to excellence in luxury property management. This role offers a base pay range of
$52,000.00
to
$56,160.00
per year, and an hourly rate of $25–$27 for other positions.
Location:
Between Aspen and Glenwood Springs, near Basalt and Carbondale
Schedule:
Flexible morning/afternoon shift; weekend availability
Salary:
$25–$27 per hour
We are seeking an experienced, service‑driven
Lead Concierge
to join our Luxury Class A+ Multifamily property near Aspen, Colorado.
Responsibilities
Oversees and schedules all Concierge staff to cover the requirements of the building
Responds to any changes in the schedule due to illness, etc., to fill any open shifts in a timely manner. On call availability for emergencies and call outs
Controls overtime with any overtime being pre‑approved before team members exceed their normal shift/hours
Provides initial training in concierge position responsibilities to any new hires
Keeps track of activity logs and incident reports. Presents them to General Manager for review
Forwards vacation, day‑off, and PTO requests to General Manager for approval
Assists in investigations, tape/log reviews of any unusual incidents
Assists General Manager with any special requests – administrative work, mailings, etc
Monitors and controls access to the building
Maintains daily log, records and forms
Identifies and clarifies residents' needs and desires. Answers questions, gives directions and instructions, and develops inventories of services provided
Always takes the resident, guest or vendor to their destination in the building when time permits instead of pointing or just giving directions
Assists residents in establishing accounts and schedules access for authorized vendors to provide services within units
Anticipates services required by ascertaining the mood and style of residents, identifying options, and developing itineraries for them
Seeks ways to improve the services that we already provide, or possibly add additional services, by listening to residents' comments, observing their usage, and making recommendations to management
Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential
Able to understand and react quickly and effectively to any emergency
Consistently monitors and controls all electronic security control systems and react quickly when there is an issue to be resolved
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Enters all pertinent information as quickly as possible concerning residents, their contact information, family members, pets, vehicles, insurance, into Real Page. Responsible for making any changes to this information on a timely basis
Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager and Chief Engineer
Responds to residents' concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to General Manager if necessary/appropriate
Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
Performs other duties and responsibilities consistent with the position as assigned by the General Manager
Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members
Supports the positive and professional environment in the building, and while interacting with the businesses and people in our neighborhood
Demonstrates flexibility in the work schedule by working weekends, holidays and additional shifts when necessary
Requirements Experience / Knowledge / Skills
Minimum of 3 years of experience working as Lead Concierge/Front desk at Hotel/Residential luxury settings
Strong customer service, communication, and interpersonal skills to help create effective customer‑focused relationships with all levels within the organization
Able to operate a computer and be proficient in working knowledge of MS Office Programs (Office, Word, Excel) and e‑mail
Able to operate standard office equipment, including fax machine, copier, telephone, etc
Highly motivated and able to work independently
Physical Requirements
Physical demands include ability to lift 30–50lbs
Ability to work in an upright standing or sitting position for long periods of time
Handle, finger, grasp and lift objects and packages. Reach with hands and arms
Ability to work at a personal computer, as well as talking on the phone, for extended periods of time
Ability to quickly and easily navigate the building as required to meet the job functions
Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building
Ability to respond to emergencies in a timely manner
Benefits
Medical
Dental
Vision
Short term disability (STD)
Long term disability (LTD)
Employee assistance program (EAP)
Identity theft protection
Pet insurance
Retirement
Paid Time Off (PTO)
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Customer Service
Industries
IT Services and IT Consulting
#J-18808-Ljbffr