University of Miami
Manager, Patient Scheduling (H)
University of Miami
Join to apply for the Manager, Patient Scheduling (H) role at University of Miami.
Current Employees: If you are a current staff, faculty or temporary employee, log in to Workday to use the internal application process. For guidance on applying through the Career worklet, review the provided tip sheet.
Core Job Functions
Manages daily operations of the department’s scheduling functions.
Works closely with department leadership to ensure scheduling policies and procedures are followed for all locations.
Collaborates with hospital clinical departments and physicians to monitor service delivery.
Oversees all scheduling application systems.
Mantsains quality assurance processes, including HIPAA compliance.
Analyzes statistical call center data and service quality.
Works with scheduling supervisors to resolve any issues.
Plans, organizes, directs, and evaluates all operational activities of the department.
Ensures high levels of performance, achievement of goals, and quality of results through subordinate supervisors and staff.
Monitors, evaluates, and implements continuous improvement efforts related to operational productivity and patient/customer satisfaction.
Collaborates with referral sources, both internal and external, to ensure service needs are met.
Oversees all integrative projects related to system upgrades, new locations, and modalities.
Assists in the development, implementation, and maintenance of the annual operating budget, ensuring operations remain within established guidelines.
Manages scheduling application setup, including creation and updating of modalities, assignment to locations, and workflow adjustments.
Establishes and continuously assesses the effectiveness of internal controls and compliance with university policies and procedures.
Ensures employees are trained on controls and on university policy and procedures.
Qualifications
Bachelor’s degree in a relevant field.
Minimum 5 years of relevant experience.
Department Specific Functions Responsible for coordinating the flow of surgical cases for the service line and clinical program. Monitors, evaluates, and implements continuous improvement efforts related to surgical scheduling productivity. Educates patients and families on the care plan; provides details regarding treatments, procedures, post‑surgical and continuing care requirements. Manages flow of surgical cases for assigned service line and clinical programs, serving as liaison between department leadership and faculty for process improvement and operational continuity. Coordinates and ensures adequate OR access for clinical programs; works closely with leadership to follow optimal practices and policies during scheduling. Contributes to OR access template changes/modifications and ensures complex multidisciplinary cases receive appropriate scheduling. Discusses cost of service, insurance coverage, and payment options with patients; ensures surgery packets are completed correctly and delivered timely. Assists in talent recruitment and training; serves as reference and support for surgical scheduling staff. Maintains productive relationships across specialties and the division, ensuring multidisciplinary surgical treatment is efficiently coordinated. Acts as team lead to junior scheduling staff and works closely with hospital clinical departments and ambulatory clinics. Other functions as required of departmental or operational needs.
The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.
UHealth‑University of Miami Health System is a leading academic medical center providing high‑quality patient care, research, and education. We are proud to serve South Florida and beyond.
The University of Miami is an Equal Opportunity Employer. Females, minorities, protected veterans, and individuals with disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on categories protected by federal law.
Job Details Job Status: Full time Employee Type: Staff Pay Grade: H9
Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing – Higher Education
#J-18808-Ljbffr
Join to apply for the Manager, Patient Scheduling (H) role at University of Miami.
Current Employees: If you are a current staff, faculty or temporary employee, log in to Workday to use the internal application process. For guidance on applying through the Career worklet, review the provided tip sheet.
Core Job Functions
Manages daily operations of the department’s scheduling functions.
Works closely with department leadership to ensure scheduling policies and procedures are followed for all locations.
Collaborates with hospital clinical departments and physicians to monitor service delivery.
Oversees all scheduling application systems.
Mantsains quality assurance processes, including HIPAA compliance.
Analyzes statistical call center data and service quality.
Works with scheduling supervisors to resolve any issues.
Plans, organizes, directs, and evaluates all operational activities of the department.
Ensures high levels of performance, achievement of goals, and quality of results through subordinate supervisors and staff.
Monitors, evaluates, and implements continuous improvement efforts related to operational productivity and patient/customer satisfaction.
Collaborates with referral sources, both internal and external, to ensure service needs are met.
Oversees all integrative projects related to system upgrades, new locations, and modalities.
Assists in the development, implementation, and maintenance of the annual operating budget, ensuring operations remain within established guidelines.
Manages scheduling application setup, including creation and updating of modalities, assignment to locations, and workflow adjustments.
Establishes and continuously assesses the effectiveness of internal controls and compliance with university policies and procedures.
Ensures employees are trained on controls and on university policy and procedures.
Qualifications
Bachelor’s degree in a relevant field.
Minimum 5 years of relevant experience.
Department Specific Functions Responsible for coordinating the flow of surgical cases for the service line and clinical program. Monitors, evaluates, and implements continuous improvement efforts related to surgical scheduling productivity. Educates patients and families on the care plan; provides details regarding treatments, procedures, post‑surgical and continuing care requirements. Manages flow of surgical cases for assigned service line and clinical programs, serving as liaison between department leadership and faculty for process improvement and operational continuity. Coordinates and ensures adequate OR access for clinical programs; works closely with leadership to follow optimal practices and policies during scheduling. Contributes to OR access template changes/modifications and ensures complex multidisciplinary cases receive appropriate scheduling. Discusses cost of service, insurance coverage, and payment options with patients; ensures surgery packets are completed correctly and delivered timely. Assists in talent recruitment and training; serves as reference and support for surgical scheduling staff. Maintains productive relationships across specialties and the division, ensuring multidisciplinary surgical treatment is efficiently coordinated. Acts as team lead to junior scheduling staff and works closely with hospital clinical departments and ambulatory clinics. Other functions as required of departmental or operational needs.
The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.
UHealth‑University of Miami Health System is a leading academic medical center providing high‑quality patient care, research, and education. We are proud to serve South Florida and beyond.
The University of Miami is an Equal Opportunity Employer. Females, minorities, protected veterans, and individuals with disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on categories protected by federal law.
Job Details Job Status: Full time Employee Type: Staff Pay Grade: H9
Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing – Higher Education
#J-18808-Ljbffr