U.S. Department of Veterans Affairs
Medical Support Assistant
U.S. Department of Veterans Affairs, Seattle, Washington, us, 98127
Position Overview
Seattle VA Medical Center is looking to fill Medical Support Assistant positions at the GS‑3, GS‑4, and GS‑5 levels on the main campus. Recruitment incentives may be authorized for new Federal appointees in accordance with agency policy.
Duties and Responsibilities Medical Support Assistants provide administrative support to clinical colleagues in the care of Veterans, helping to deliver efficient and accurate health‑care services. Their work supports medical outpatient and inpatient charting, insurance verification, patient coordination, and appointment scheduling in line with VHA national guidelines.
GS‑3 Level This entry level position receives frequent guidance from experienced MSAs. Responsibilities include: interacting with both internal and external customers; establishing and maintaining medical charts and administrative records; verifying third‑party insurance and updating the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating patient‑care actions; and scheduling appointments in accordance with VHA national scheduling guidelines.
GS‑4 Level This developmental level requires frequent, direct contact with the lead or supervisor. Duties are similar to the GS‑3 level and include: interacting with both internal and external customers; chart and record maintenance; insurance verification; patient information collection; coordination of care actions; scheduling appointments; and referring urgent medical questions to the appropriate health‑care team member.
GS‑5 Level At the full‑performance level, the MSA schedules and manages provider orders and appointments, including canceling and rescheduling. Responsibilities also include entering no‑show information; monitoring electronic wait lists; preparing for clinic visits; ensuring encounter forms are completed; updating demographics and insurance data; processing emergency and non‑emergency transfers; and performing basic eligibility, copay, and pre‑authorization requirements for specific coverage.
Work Schedule Typically Monday‑Friday 8:00 AM‑4:30 PM, with potential evening, night, and weekend hours discussed during interviews.
Compensation and Benefits
Salary: GS‑3 ($38,331–$49,824), GS‑4 ($43,027–$55,941), GS‑5 ($48,139–$62,575)
Recruitment incentives (sign‑on bonus) may be authorized
Paid time off: 37–50 days annually (13–26 of annual leave, 13 sick days, 11 federal holidays)
Parental leave: up to 12 weeks paid after 12 months of employment
Child‑care subsidy: up to 25% of eligible costs for families earning below $144,000 after 60 days of employment
Retirement: Traditional federal pension (5‑year vesting) and federal 401(k) with up to 5% VA contribution
Insurance: Federal health, vision, dental, term life, and long‑term care
Telework: Not available
Virtual: Not a virtual position
Other Information
Permanent Change of Station (Relocation Assistance): Not Authorized
Recruitment Incentive (Sign‑on Bonus): May be authorized for new Federal appointees
Permanent Change of Station (PCS): Not Authorized
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Duties and Responsibilities Medical Support Assistants provide administrative support to clinical colleagues in the care of Veterans, helping to deliver efficient and accurate health‑care services. Their work supports medical outpatient and inpatient charting, insurance verification, patient coordination, and appointment scheduling in line with VHA national guidelines.
GS‑3 Level This entry level position receives frequent guidance from experienced MSAs. Responsibilities include: interacting with both internal and external customers; establishing and maintaining medical charts and administrative records; verifying third‑party insurance and updating the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating patient‑care actions; and scheduling appointments in accordance with VHA national scheduling guidelines.
GS‑4 Level This developmental level requires frequent, direct contact with the lead or supervisor. Duties are similar to the GS‑3 level and include: interacting with both internal and external customers; chart and record maintenance; insurance verification; patient information collection; coordination of care actions; scheduling appointments; and referring urgent medical questions to the appropriate health‑care team member.
GS‑5 Level At the full‑performance level, the MSA schedules and manages provider orders and appointments, including canceling and rescheduling. Responsibilities also include entering no‑show information; monitoring electronic wait lists; preparing for clinic visits; ensuring encounter forms are completed; updating demographics and insurance data; processing emergency and non‑emergency transfers; and performing basic eligibility, copay, and pre‑authorization requirements for specific coverage.
Work Schedule Typically Monday‑Friday 8:00 AM‑4:30 PM, with potential evening, night, and weekend hours discussed during interviews.
Compensation and Benefits
Salary: GS‑3 ($38,331–$49,824), GS‑4 ($43,027–$55,941), GS‑5 ($48,139–$62,575)
Recruitment incentives (sign‑on bonus) may be authorized
Paid time off: 37–50 days annually (13–26 of annual leave, 13 sick days, 11 federal holidays)
Parental leave: up to 12 weeks paid after 12 months of employment
Child‑care subsidy: up to 25% of eligible costs for families earning below $144,000 after 60 days of employment
Retirement: Traditional federal pension (5‑year vesting) and federal 401(k) with up to 5% VA contribution
Insurance: Federal health, vision, dental, term life, and long‑term care
Telework: Not available
Virtual: Not a virtual position
Other Information
Permanent Change of Station (Relocation Assistance): Not Authorized
Recruitment Incentive (Sign‑on Bonus): May be authorized for new Federal appointees
Permanent Change of Station (PCS): Not Authorized
#J-18808-Ljbffr