Inside Higher Ed
Information Technology Support Engineer
Inside Higher Ed, Atlanta, Georgia, United States, 30383
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Job Title:
Information Technology Support Engineer Location:
Atlanta, Georgia Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
291360 Overview
Georgia Tech is a top-ranked public research university that values academic excellence, diversity, collaboration, innovation, and stewardship. The School of Industrial and Systems Engineering (ISyE) supports a broad spectrum of academic concentrations and a strong research portfolio. Job Summary
Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution, diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure reliable and efficient technology services for faculty, staff, and students. Responsibilities
Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions. Document technical processes, configurations, and lessons learned to create a knowledge base that supports continuous improvement in support services. Assist in developing and implementing IT policies, procedures, and standards to ensure consistent and effective support operations. Conduct training sessions for IT staff and end‑users on technical topics, promoting knowledge sharing and skill development. Monitor and analyze system performance, proactively addressing trends and issues before they impact users. Stay informed about emerging technologies and industry trends, evaluating their impact and recommending adoption as appropriate. Participate in project teams to implement new technology solutions, providing technical expertise and support throughout the project lifecycle. Prepare and present reports on support activities, metrics, and system performance to management, highlighting successes and areas for improvement. Collaborate with IT teams to troubleshoot and resolve incidents that require specialized technology knowledge. Perform other job‑related duties as assigned. Required Qualifications
Bachelor’s Degree in a related discipline or equivalent combination of education and experience. Six or more years of relevant experience. Preferred Qualifications
Experience with devops/systems administration of Linux servers and workstations, storage infrastructure solutions (Ceph, ZFS, etc.), and infrastructure‑as‑code practices (Terraform, AWS CloudFormation, Azure Resource Manager). Broad technical knowledge across multiple IT systems and services; agility in learning and applying new emerging technologies. Knowledge, Skills, & Abilities
Linux and OS/application deployment technologies. Containers and container management. CI/CD practices and tools. Databases and SQL. GitHub and GitHub workflows. Endpoint configuration management tools (Ansible, Salt, Puppet). UNIX scripting (bash, python, php, etc.). Server virtualization technologies (VMware ESX, OpenStack, Proxmox). Problem‑solving, decision‑making, customer service, and documentation skills. Ability to work across organizations, build partnerships, and influence without direct authority. Strong communication, organization, and presentation skills. USG Core Values
Integrity, Excellence, Accountability, and Respect are the foundational values guiding all institutional activities. Equal Employment Opportunity
Georgia Tech is an Equal Employment Opportunity Employer and is committed to providing a fair and respectful environment for all. All applicants and employees are evaluated based on merit. Background Check
Successful candidates must pass a background check (see
pre‑employment screening policy ). Other Information
This is not a supervisory position. No financial responsibilities. No driving required. Not considered a position of trust. No purchasing card required. No travel required. No security clearance required. Salary Range
$91,000 – $120,000 Location
Atlanta, GA Job Grade
T06 Seniority Level
Mid‑Senior Employment Type
Full‑time Job Function
Information Technology
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Information Technology Support Engineer Location:
Atlanta, Georgia Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
291360 Overview
Georgia Tech is a top-ranked public research university that values academic excellence, diversity, collaboration, innovation, and stewardship. The School of Industrial and Systems Engineering (ISyE) supports a broad spectrum of academic concentrations and a strong research portfolio. Job Summary
Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution, diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure reliable and efficient technology services for faculty, staff, and students. Responsibilities
Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions. Document technical processes, configurations, and lessons learned to create a knowledge base that supports continuous improvement in support services. Assist in developing and implementing IT policies, procedures, and standards to ensure consistent and effective support operations. Conduct training sessions for IT staff and end‑users on technical topics, promoting knowledge sharing and skill development. Monitor and analyze system performance, proactively addressing trends and issues before they impact users. Stay informed about emerging technologies and industry trends, evaluating their impact and recommending adoption as appropriate. Participate in project teams to implement new technology solutions, providing technical expertise and support throughout the project lifecycle. Prepare and present reports on support activities, metrics, and system performance to management, highlighting successes and areas for improvement. Collaborate with IT teams to troubleshoot and resolve incidents that require specialized technology knowledge. Perform other job‑related duties as assigned. Required Qualifications
Bachelor’s Degree in a related discipline or equivalent combination of education and experience. Six or more years of relevant experience. Preferred Qualifications
Experience with devops/systems administration of Linux servers and workstations, storage infrastructure solutions (Ceph, ZFS, etc.), and infrastructure‑as‑code practices (Terraform, AWS CloudFormation, Azure Resource Manager). Broad technical knowledge across multiple IT systems and services; agility in learning and applying new emerging technologies. Knowledge, Skills, & Abilities
Linux and OS/application deployment technologies. Containers and container management. CI/CD practices and tools. Databases and SQL. GitHub and GitHub workflows. Endpoint configuration management tools (Ansible, Salt, Puppet). UNIX scripting (bash, python, php, etc.). Server virtualization technologies (VMware ESX, OpenStack, Proxmox). Problem‑solving, decision‑making, customer service, and documentation skills. Ability to work across organizations, build partnerships, and influence without direct authority. Strong communication, organization, and presentation skills. USG Core Values
Integrity, Excellence, Accountability, and Respect are the foundational values guiding all institutional activities. Equal Employment Opportunity
Georgia Tech is an Equal Employment Opportunity Employer and is committed to providing a fair and respectful environment for all. All applicants and employees are evaluated based on merit. Background Check
Successful candidates must pass a background check (see
pre‑employment screening policy ). Other Information
This is not a supervisory position. No financial responsibilities. No driving required. Not considered a position of trust. No purchasing card required. No travel required. No security clearance required. Salary Range
$91,000 – $120,000 Location
Atlanta, GA Job Grade
T06 Seniority Level
Mid‑Senior Employment Type
Full‑time Job Function
Information Technology
#J-18808-Ljbffr