StaffSource
Information Technology Support Engineer
StaffSource - Folsom, California, United States, 95630
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Overview
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Location : Folsom, CA (Some Local Travel Required)
Position Summary
An exciting opportunity for a skilled
IT Support Engineer II
to join a fast-paced, client-focused environment delivering high-level technical support across diverse infrastructures. This role is ideal for confident professionals who thrive on solving complex problems, communicating effectively with end users, and taking ownership of escalated technical issues. The position involves primarily remote and onsite troubleshooting at the main office, with occasional visits to client sites in the local area. The Engineer II will also mentor junior staff, lead resolution of more advanced technical issues, and participate in project-based work. Key Responsibilities Provide tier II/tier III support for clients, both remotely and on-site Troubleshoot and resolve issues related to: Windows Server (Active Directory, Group Policy, DNS, DHCP) Networking equipment (routers, switches, firewalls) Virtual environments (VMware, Hyper-V) Escalation handling for complex tickets from junior technicians Contribute to IT projects including deployments and infrastructure upgrades Maintain strong client communication and documentation throughout the support lifecycle Ideal Candidate Profile Technically Agile : Skilled across systems, networking, cloud, and virtualization platforms Client-Focused : Able to clearly communicate solutions to non-technical users Problem-Solver : Enjoys owning complex issues from diagnosis to resolution Team-Oriented : Works well in collaboration and supports junior staff Locally Mobile : Comfortable traveling locally for client support as needed Career Progression : Clear promotion tracks based on skill development—not just time served Ongoing Training : 12 hours/month of paid training time for certifications and professional growth Team Culture : Regular team lunches, social events, and $2,000/month in food perks Leadership transparency and accessibility—open-door executive culture A tight-knit team where camaraderie extends beyond the office Requirements Must hold a valid driver’s license and have reliable local transportation Residence in or willingness to relocate to the greater Sacramento/Folsom area is preferred Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at StaffSource by 2x Inferred from the description for this job
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IT Support Engineer II
to join a fast-paced, client-focused environment delivering high-level technical support across diverse infrastructures. This role is ideal for confident professionals who thrive on solving complex problems, communicating effectively with end users, and taking ownership of escalated technical issues. The position involves primarily remote and onsite troubleshooting at the main office, with occasional visits to client sites in the local area. The Engineer II will also mentor junior staff, lead resolution of more advanced technical issues, and participate in project-based work. Key Responsibilities Provide tier II/tier III support for clients, both remotely and on-site Troubleshoot and resolve issues related to: Windows Server (Active Directory, Group Policy, DNS, DHCP) Networking equipment (routers, switches, firewalls) Virtual environments (VMware, Hyper-V) Escalation handling for complex tickets from junior technicians Contribute to IT projects including deployments and infrastructure upgrades Maintain strong client communication and documentation throughout the support lifecycle Ideal Candidate Profile Technically Agile : Skilled across systems, networking, cloud, and virtualization platforms Client-Focused : Able to clearly communicate solutions to non-technical users Problem-Solver : Enjoys owning complex issues from diagnosis to resolution Team-Oriented : Works well in collaboration and supports junior staff Locally Mobile : Comfortable traveling locally for client support as needed Career Progression : Clear promotion tracks based on skill development—not just time served Ongoing Training : 12 hours/month of paid training time for certifications and professional growth Team Culture : Regular team lunches, social events, and $2,000/month in food perks Leadership transparency and accessibility—open-door executive culture A tight-knit team where camaraderie extends beyond the office Requirements Must hold a valid driver’s license and have reliable local transportation Residence in or willingness to relocate to the greater Sacramento/Folsom area is preferred Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at StaffSource by 2x Inferred from the description for this job
Medical insurance Vision insurance Get notified when a new job is posted. Sign in to set job alerts for “Information Technology Support Engineer” roles.
Technical Support - Subject Matter Expert
Tech Support Specialist I at Technology Services (PC #: 39194 / [Job ID 6232]
Folsom, CA $112,364.00-$176,907.00 1 month ago Folsom, CA $112,364.00-$157,260.00 1 month ago Folsom, CA $108,389.00-$170,413.00 1 week ago Air Pollution Monitoring Technical Support
Folsom, CA $131,025.00-$176,907.00 1 month ago Greater Sacramento $72,900.00-$134,300.00 18 hours ago Sales Engineer 4, Government & Education Support
Sacramento, CA $8,374.00-$11,220.00 2 weeks ago Senior Telecommunications Engineer or Associate Telecommunications Engineer (JC-483384) - Communications Division/ Carrier Oversight & Programs Branch/ Network Performance & Public Safety
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FEMA Region VII Multiple Disasters Support – Environmental Historic Preservation (EHP) Specialists and Engineers (BENCH SUPPORT ONLY|NO CURRENT OPENINGS)
Citrus Heights, CA $125,000.00-$145,000.00 2 days ago Sacramento, CA $150,000.00-$200,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr