Premier America Credit Union
Manager - Real Estate Loan Servicing - Chatsworth
Premier America Credit Union, Los Angeles, California, United States, 90079
Manager, Real Estate Loan Servicing - Chatsworth
Full‑time. At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!
Overview The Manager, Real Estate Loan Servicing is responsible for supervising and enhancing mortgage servicing operations across performing and default loan portfolios, planning, and organizing all workflow, and implementing work improvement and productivity programs designed to ensure quality loans and quality service. Supervises and appraises Real Estate Loan Servicing personnel.
What You Will Do
Oversee comprehensive mortgage servicing activities, including borrower customer service, payment processing, escrow administration, investor reporting, compliance monitoring, and overall Servicing department operations.
Maintain oversight of third‑party sub‑servicers (such as DMI and Cenlar), ensuring contractual compliance, performance metrics, reporting accuracy, and resolution of escalated issues.
Robust knowledge of FNMA and private investor servicing requirements.
Ensure timely and accurate investor reporting and remittance, maintaining compliance with FNMA and other investor servicing guidelines.
Back up for Real Estate Loan wires within established approval authority.
Provide leadership to team members through effective objective goal setting, delegation, and communication consistent with Credit Union policies and procedures. Implement and update servicing policies, procedures, and training materials to align with evolving investor, regulatory, and operational best practices.
Assume responsibility for member and branch support as it relates to Real Estate Loan Servicing. Develop and maintain work efficiencies to meet member standard requirements.
Maintain and recommend changes to operations including forms, procedures and equipment as needed for departmental productivity.
Ensure maintenance of all assigned general ledgers and bill‑paying functions.
Select and make recommendations on new vendors. Complete vetting process. Annual maintenance of current vendors.
Review and approve payments of department vendor invoices/billing within established approval limits, mortgage insurance damage claim checks within established approval authority.
Stay informed of developments in the banking industry and of changing governmental and legal requirements.
Ensure proper procedures are in place for high‑risk activities such as loss draft, force‑placed insurance, and delinquent property tax monitoring.
Deploy resources as needed to ensure turnaround goals are met. Establish contingency plans in critical areas.
Prepare ad hoc reports for senior management.
Assist VP in planning and execution of yearly Business Objectives. Keep senior management informed of key activities and of any significant problems or concerns.
Develop and deliver departmental training, productivity and incentive programs.
Formulate and implement corrective actions as needed. Conduct performance appraisals, as required.
Requirements
Five or more years of residential mortgage servicing experience, and related supervisory experience preferred.
Bachelor’s degree or equivalent combination of experience and training.
FNMA loan servicing experience.
Experience managing third‑party sub‑servicer relationships and auditing servicer performance.
Expertise in regulatory frameworks including CFPB Mortgage Servicing Rules (Reg X), RESPA, TILA, UDAAP, and applicable state‑specific guidelines.
Working knowledge of mortgage servicing systems (e.g., MSP, Black Knight, FICS) and analytical tools (Excel, SQL, or similar).
Technical knowledge of branch and overall Credit Union operations, practices and procedures.
Understanding of related regulations, statutes and filing requirements. Knowledge of related computer applications.
Proficient in computer operations, specialized applications and MS Office Suite.
Strong interpersonal, leadership, and supervisory skills. Well‑organized and attentive to detail. Able to meet deadlines and manage projects. Strong analytical skills. Ability to maintain an effective and efficient workflow.
Proven leadership and team development skills.
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Equal Opportunity Employer – Veterans / Disabled
Drug‑free Workplace
Pay Grade Info The base pay range for this position is: $81k–101k annually.
Perks
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company‑Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401(k) Retirement Savings Plan with a 6% safe‑harbor employer match
Educational Assistance Program and more!
About Us Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. We exist to serve the needs of all members – the owners of Premier America. With a large retail branch network and an extensive ATM network, we provide financial services to those who live, work, worship or attend school in the Los Angeles region and surrounding areas.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Management
Industries Banking
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Overview The Manager, Real Estate Loan Servicing is responsible for supervising and enhancing mortgage servicing operations across performing and default loan portfolios, planning, and organizing all workflow, and implementing work improvement and productivity programs designed to ensure quality loans and quality service. Supervises and appraises Real Estate Loan Servicing personnel.
What You Will Do
Oversee comprehensive mortgage servicing activities, including borrower customer service, payment processing, escrow administration, investor reporting, compliance monitoring, and overall Servicing department operations.
Maintain oversight of third‑party sub‑servicers (such as DMI and Cenlar), ensuring contractual compliance, performance metrics, reporting accuracy, and resolution of escalated issues.
Robust knowledge of FNMA and private investor servicing requirements.
Ensure timely and accurate investor reporting and remittance, maintaining compliance with FNMA and other investor servicing guidelines.
Back up for Real Estate Loan wires within established approval authority.
Provide leadership to team members through effective objective goal setting, delegation, and communication consistent with Credit Union policies and procedures. Implement and update servicing policies, procedures, and training materials to align with evolving investor, regulatory, and operational best practices.
Assume responsibility for member and branch support as it relates to Real Estate Loan Servicing. Develop and maintain work efficiencies to meet member standard requirements.
Maintain and recommend changes to operations including forms, procedures and equipment as needed for departmental productivity.
Ensure maintenance of all assigned general ledgers and bill‑paying functions.
Select and make recommendations on new vendors. Complete vetting process. Annual maintenance of current vendors.
Review and approve payments of department vendor invoices/billing within established approval limits, mortgage insurance damage claim checks within established approval authority.
Stay informed of developments in the banking industry and of changing governmental and legal requirements.
Ensure proper procedures are in place for high‑risk activities such as loss draft, force‑placed insurance, and delinquent property tax monitoring.
Deploy resources as needed to ensure turnaround goals are met. Establish contingency plans in critical areas.
Prepare ad hoc reports for senior management.
Assist VP in planning and execution of yearly Business Objectives. Keep senior management informed of key activities and of any significant problems or concerns.
Develop and deliver departmental training, productivity and incentive programs.
Formulate and implement corrective actions as needed. Conduct performance appraisals, as required.
Requirements
Five or more years of residential mortgage servicing experience, and related supervisory experience preferred.
Bachelor’s degree or equivalent combination of experience and training.
FNMA loan servicing experience.
Experience managing third‑party sub‑servicer relationships and auditing servicer performance.
Expertise in regulatory frameworks including CFPB Mortgage Servicing Rules (Reg X), RESPA, TILA, UDAAP, and applicable state‑specific guidelines.
Working knowledge of mortgage servicing systems (e.g., MSP, Black Knight, FICS) and analytical tools (Excel, SQL, or similar).
Technical knowledge of branch and overall Credit Union operations, practices and procedures.
Understanding of related regulations, statutes and filing requirements. Knowledge of related computer applications.
Proficient in computer operations, specialized applications and MS Office Suite.
Strong interpersonal, leadership, and supervisory skills. Well‑organized and attentive to detail. Able to meet deadlines and manage projects. Strong analytical skills. Ability to maintain an effective and efficient workflow.
Proven leadership and team development skills.
Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.
Equal Opportunity Employer – Veterans / Disabled
Drug‑free Workplace
Pay Grade Info The base pay range for this position is: $81k–101k annually.
Perks
Competitive pay
Subsidized health care including medical, dental and vision
FSA and HSA
Company‑Paid Life and A&D insurance
Discounts on loans (must be a member)
Paid Vacation, Holiday, and Sick time
401(k) Retirement Savings Plan with a 6% safe‑harbor employer match
Educational Assistance Program and more!
About Us Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. We exist to serve the needs of all members – the owners of Premier America. With a large retail branch network and an extensive ATM network, we provide financial services to those who live, work, worship or attend school in the Los Angeles region and surrounding areas.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Management
Industries Banking
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