Together Credit Union
Real Estate Servicing Specialist
Together Credit Union, Saint Louis, Missouri, United States, 63146
Real Estate Servicing Specialist
Real Estate Servicing Specialist at Together Credit Union
Job Summary The real estate servicing specialist is responsible for managing and maintaining a portfolio of mortgage and home equity loans. This position will resolve complex problems, maintain compliance with all related regulations and guidance, and provide excellent service to internal and external members, performing all functions in full compliance applicable regulations. ** This is a Hybrid/St. Louis position **
Job Responsibilities The intent of this job description is to provide a representation of the types of duties and level of responsibilities required for this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks others than those specifically stated in this description.
Maintains responsibility for the daily maintenance and distribution of member escrow accounts to include flood, private mortgage insurance (PMI), property taxes, home owners insurance, and condo associations in accordance with all local, state and federal guidelines; analyzes in accordance with guidelines and expertly explains analysis to members.
Manages adjustable-rate mortgage (ARM) change process to include compliance with initial contact guidelines and system maintenance in accordance with Credit Union procedures; calculates, analyzes, and completes ARM rate and payment changes.
Manages daily account activity to include payment processing, deed releases, mortgage payoffs, and bankruptcy status changes.
Completes file maintenance and produces monthly statements for all mortgage and home equity loans.
Obtains requested documentation to analyze and prepare recording documentation for subordination agreements.
Prepares and sends subordination agreements, release documents, signed deed of trust, mortgage, and deeds for eRecording, audits received documentation for accuracy, and performs other duties related to loan servicing such as loan moves, credit reporting, and insurance claims.
Assists in the preparation of annual PMI notification, monthly late notices, annual 1098, and 1099 forms.
Assists branch personnel with various loan servicing problems.
Performs research to correctly identify and resolve member issues and communicates resolutions to members.
Acts as a subject matter expert (SME) for all servicing related inquiries for mortgage and home equity loans.
Manages the daily general ledger accounts for all assets under management to include balancing, remittance, and reporting.
Provides recommendations to manager to improve servicing processes through streamlining procedures, system shortcuts, and improved productivity.
Required Qualifications An equivalent combination of education, training, and experience will be considered.
High school diploma or equivalent
Preferred Qualifications
3+ years related experience
Knowledge, Skills, And Abilities (KSAs) A representation of the knowledge, skills, and abilities necessary to perform this job competently.
Knowledge of real estate loan servicing processes, loss mitigation practices, and applicable regulatory requirements, including FNMA, FHLB, HUD, FHA, VA, and CFPB guidelines
Skilled in critical thinking, analysis, and problem resolution to identify and address complex servicing issues.
Skilled in written and verbal communication, with the ability to explain complex information clearly and professionally.
Skilled in organization, prioritization, and managing multiple tasks in a fast-paced environment
Skilled in building collaborative relationships and providing excellent service to internal and external members.
Skilled in maintaining confidentiality, professionalism, and sound judgment when handling sensitive information.
Ability to work independently while partnering effectively with supervisors and related departments to resolve issues and improve processes.
Ability to ensure compliance with applicable laws and regulations, including the Bank Secrecy Act (BSA), Patriot Act, and Office of Foreign Assets Control (OFAC).
Work Environment Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
Hybrid work environment (combination of remote & onsite); requires regular use of online tools, systems, and collaboration platforms.
General office setting when working onsite.
Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work at a computer in a stationary position for up to 8 hours per day.
Ability to occasionally carry light materials (e.g., laptop, presentation materials).
Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.
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Job Summary The real estate servicing specialist is responsible for managing and maintaining a portfolio of mortgage and home equity loans. This position will resolve complex problems, maintain compliance with all related regulations and guidance, and provide excellent service to internal and external members, performing all functions in full compliance applicable regulations. ** This is a Hybrid/St. Louis position **
Job Responsibilities The intent of this job description is to provide a representation of the types of duties and level of responsibilities required for this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks others than those specifically stated in this description.
Maintains responsibility for the daily maintenance and distribution of member escrow accounts to include flood, private mortgage insurance (PMI), property taxes, home owners insurance, and condo associations in accordance with all local, state and federal guidelines; analyzes in accordance with guidelines and expertly explains analysis to members.
Manages adjustable-rate mortgage (ARM) change process to include compliance with initial contact guidelines and system maintenance in accordance with Credit Union procedures; calculates, analyzes, and completes ARM rate and payment changes.
Manages daily account activity to include payment processing, deed releases, mortgage payoffs, and bankruptcy status changes.
Completes file maintenance and produces monthly statements for all mortgage and home equity loans.
Obtains requested documentation to analyze and prepare recording documentation for subordination agreements.
Prepares and sends subordination agreements, release documents, signed deed of trust, mortgage, and deeds for eRecording, audits received documentation for accuracy, and performs other duties related to loan servicing such as loan moves, credit reporting, and insurance claims.
Assists in the preparation of annual PMI notification, monthly late notices, annual 1098, and 1099 forms.
Assists branch personnel with various loan servicing problems.
Performs research to correctly identify and resolve member issues and communicates resolutions to members.
Acts as a subject matter expert (SME) for all servicing related inquiries for mortgage and home equity loans.
Manages the daily general ledger accounts for all assets under management to include balancing, remittance, and reporting.
Provides recommendations to manager to improve servicing processes through streamlining procedures, system shortcuts, and improved productivity.
Required Qualifications An equivalent combination of education, training, and experience will be considered.
High school diploma or equivalent
Preferred Qualifications
3+ years related experience
Knowledge, Skills, And Abilities (KSAs) A representation of the knowledge, skills, and abilities necessary to perform this job competently.
Knowledge of real estate loan servicing processes, loss mitigation practices, and applicable regulatory requirements, including FNMA, FHLB, HUD, FHA, VA, and CFPB guidelines
Skilled in critical thinking, analysis, and problem resolution to identify and address complex servicing issues.
Skilled in written and verbal communication, with the ability to explain complex information clearly and professionally.
Skilled in organization, prioritization, and managing multiple tasks in a fast-paced environment
Skilled in building collaborative relationships and providing excellent service to internal and external members.
Skilled in maintaining confidentiality, professionalism, and sound judgment when handling sensitive information.
Ability to work independently while partnering effectively with supervisors and related departments to resolve issues and improve processes.
Ability to ensure compliance with applicable laws and regulations, including the Bank Secrecy Act (BSA), Patriot Act, and Office of Foreign Assets Control (OFAC).
Work Environment Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
Hybrid work environment (combination of remote & onsite); requires regular use of online tools, systems, and collaboration platforms.
General office setting when working onsite.
Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work at a computer in a stationary position for up to 8 hours per day.
Ability to occasionally carry light materials (e.g., laptop, presentation materials).
Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.
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