Dexian
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This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$30.00/hr - $34.00/hr Duration: 6 Month (Extension or FT conversion based on budget and performance) Hours: Mon-Fri 9am-6pm Job Description: Overview: As a Payroll Relationship Manager within Merchant Services, you’ll be instrumental in supporting small and medium-sized business clients with the Payroll solution, powered by Gusto. You’ll guide clients through onboarding, activation, and ongoing support, ensuring seamless payroll management and stress-free tax compliance. This role is ideal for those who thrive in a collaborative, fast-paced environment and are passionate about delivering exceptional client experiences. Key Responsibilities
Advise clients on payroll solutions embedded in Business Online, including payments, and payroll support. Partner with Business Development, Relationship Managers, and Product teams to identify and recommend payroll services tailored to client needs. Lead the onboarding process for payroll, coordinating with clients and internal teams to ensure smooth setup and activation. Oversee client training and support for payroll platform features, including integration with Gusto and tax filing automation. Serve as the primary point of contact for payroll clients, addressing inquiries, troubleshooting issues, and ensuring satisfaction. Proactively manage client feedback and advocate for process improvements. Execute product pilots and nurture leads in partnership with Marketing. Cross-sell value-added payroll and payment services to existing merchant clients to drive revenue and loyalty. Identify opportunities to enhance onboarding, activation, and ongoing support processes. Participate in feedback loops with sales leadership, marketing, and product teams. Qualifications
Minimum 2 years of sales experience and/or Bachelor’s degree Experience in merchant services, payroll, or banking Strong tele-sales, written, and interpersonal communication skills Excellent organizational skills; able to manage multiple clients/projects Proficiency with Salesforce CRM and Microsoft Office/Excel Client-first mindset, analytical and problem-solving skills High integrity, professionalism, and risk management awareness Ability to adapt in a fast-paced, evolving environment 5+ years in payments, payroll, or related field Success in cross-functional collaboration Familiarity with digital onboarding tools and processes Experience with payroll platforms (e.g., Gusto, ADP, PayChex) Resourcefulness in addressing customer needs Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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$30.00/hr - $34.00/hr Duration: 6 Month (Extension or FT conversion based on budget and performance) Hours: Mon-Fri 9am-6pm Job Description: Overview: As a Payroll Relationship Manager within Merchant Services, you’ll be instrumental in supporting small and medium-sized business clients with the Payroll solution, powered by Gusto. You’ll guide clients through onboarding, activation, and ongoing support, ensuring seamless payroll management and stress-free tax compliance. This role is ideal for those who thrive in a collaborative, fast-paced environment and are passionate about delivering exceptional client experiences. Key Responsibilities
Advise clients on payroll solutions embedded in Business Online, including payments, and payroll support. Partner with Business Development, Relationship Managers, and Product teams to identify and recommend payroll services tailored to client needs. Lead the onboarding process for payroll, coordinating with clients and internal teams to ensure smooth setup and activation. Oversee client training and support for payroll platform features, including integration with Gusto and tax filing automation. Serve as the primary point of contact for payroll clients, addressing inquiries, troubleshooting issues, and ensuring satisfaction. Proactively manage client feedback and advocate for process improvements. Execute product pilots and nurture leads in partnership with Marketing. Cross-sell value-added payroll and payment services to existing merchant clients to drive revenue and loyalty. Identify opportunities to enhance onboarding, activation, and ongoing support processes. Participate in feedback loops with sales leadership, marketing, and product teams. Qualifications
Minimum 2 years of sales experience and/or Bachelor’s degree Experience in merchant services, payroll, or banking Strong tele-sales, written, and interpersonal communication skills Excellent organizational skills; able to manage multiple clients/projects Proficiency with Salesforce CRM and Microsoft Office/Excel Client-first mindset, analytical and problem-solving skills High integrity, professionalism, and risk management awareness Ability to adapt in a fast-paced, evolving environment 5+ years in payments, payroll, or related field Success in cross-functional collaboration Familiarity with digital onboarding tools and processes Experience with payroll platforms (e.g., Gusto, ADP, PayChex) Resourcefulness in addressing customer needs Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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