Salesforce
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Customer Adoption Manager
role at
Salesforce .
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Ambition meets action. Tech meets trust. Innovation is a way of life. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart.
As a member of the Adoption team in the Customer Success Group (CSG), the Customer Adoption Manager is responsible for developing and delivering customer‑facing communication programs that drive business value and product adoption for customers. This role requires a strategic thinker with a strong background in digital marketing, data analysis, and project management.
Key Responsibilities
Develop, manage, and implement comprehensive digital strategies across various channels
Collaborate with a cross‑functional team to ensure alignment with business objectives
Analyze data to identify trends, insights, and areas of improvement
Optimize campaigns based on performance metrics to maximize impact
Work with technical & creative teams to deliver campaigns in a timely, efficient manner
Create and present detailed campaign reports to stakeholders highlighting key metrics and impact
Stay up‑to‑date with industry trends, best practices, and emerging technologies to continuously improve campaign effectiveness
Minimum Requirements
3‑5+ years of professional experience in marketing campaign management
Proven track record of successfully managing and optimizing multi‑channel marketing campaigns
Strong analytical skills with the ability to interpret data and make data‑driven decisions
Excellent project management and organizational skills
Proficiency in marketing automation tools, CRM systems, and analytics platforms
Exceptional communication and interpersonal skills
Creative thinker capable of developing innovative marketing strategies
Preferred Requirements
Experience in customer marketing and/or program management
Experience with Salesforce.com and/or CRM applications
Experience with Salesforce Marketing Cloud
Familiarity with agile methodologies and practices
Benefits When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Unleash Your Potential: Apply today to shape the future, redefine possibilities, for yourself, for AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to equality by creating an inclusive workplace free from discrimination. You will be assessed on merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. We apply fair and merit‑based decisions across all employment processes, including hiring, job assignment, compensation, promotion, benefit, training, performance assessment, discipline, termination, and related matters. In the United States, compensation for this position may include base salary, incentive compensation, equity, benefits, and more. For more details, visit our benefits portal at https://www.salesforcebenefits.com.
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Customer Adoption Manager
role at
Salesforce .
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Ambition meets action. Tech meets trust. Innovation is a way of life. We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart.
As a member of the Adoption team in the Customer Success Group (CSG), the Customer Adoption Manager is responsible for developing and delivering customer‑facing communication programs that drive business value and product adoption for customers. This role requires a strategic thinker with a strong background in digital marketing, data analysis, and project management.
Key Responsibilities
Develop, manage, and implement comprehensive digital strategies across various channels
Collaborate with a cross‑functional team to ensure alignment with business objectives
Analyze data to identify trends, insights, and areas of improvement
Optimize campaigns based on performance metrics to maximize impact
Work with technical & creative teams to deliver campaigns in a timely, efficient manner
Create and present detailed campaign reports to stakeholders highlighting key metrics and impact
Stay up‑to‑date with industry trends, best practices, and emerging technologies to continuously improve campaign effectiveness
Minimum Requirements
3‑5+ years of professional experience in marketing campaign management
Proven track record of successfully managing and optimizing multi‑channel marketing campaigns
Strong analytical skills with the ability to interpret data and make data‑driven decisions
Excellent project management and organizational skills
Proficiency in marketing automation tools, CRM systems, and analytics platforms
Exceptional communication and interpersonal skills
Creative thinker capable of developing innovative marketing strategies
Preferred Requirements
Experience in customer marketing and/or program management
Experience with Salesforce.com and/or CRM applications
Experience with Salesforce Marketing Cloud
Familiarity with agile methodologies and practices
Benefits When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Unleash Your Potential: Apply today to shape the future, redefine possibilities, for yourself, for AI, and the world.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to equality by creating an inclusive workplace free from discrimination. You will be assessed on merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. We apply fair and merit‑based decisions across all employment processes, including hiring, job assignment, compensation, promotion, benefit, training, performance assessment, discipline, termination, and related matters. In the United States, compensation for this position may include base salary, incentive compensation, equity, benefits, and more. For more details, visit our benefits portal at https://www.salesforcebenefits.com.
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