TalentBurst
Job Title:
ServiceNow Developer Location:
5 days onsite in Montgomery, AL Duration:
12 Months
Description
The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes.
This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules.
The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.
Justification The MES project requires a dedicated ServiceNow Developer to design and maintain ITSM processes within the ServiceNow platform.
This role is critical for ensuring incident, change, and release management workflows are implemented consistently across all MES modules.
Without this role, the program risks delays in automation, integration challenges, and reduced efficiency in managing enterprise changes and releases.
Skills Required
Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies).
Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring.
Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.
Strong understanding of ITIL practices.
Excellent communication and collaboration skills.
ITIL 4 Foundation or Higher
Skills Preferred
Experience with ServiceNow Flow Designer, Integration Hub, and custom app development.
Knowledge of government IT projects or large-scale enterprise environments.
Strong documentation skills (workflows, configuration, solution design).
Experience Required
3–5+ years of ServiceNow development experience in ITSM environments.
Hands-on experience implementing workflows and integrations in ServiceNow.
Experience participating in testing, code reviews, and deployment activities.
Certified ServiceNow System Administrator.
Experience Preferred
Prior experience with Agile Methodology.
Prior experience supporting state or federal government IT modernization projects.
Experience with ServiceNow development, upgrades and maintaining customizations.
Experience working with cross-functional project teams, product owners, module contractors, IT leads.
Education Required
Bachelor's degree in computer science, Information Technology, or related field.
10+ years equivalent work experience may be considered in lieu of a degree.
Education Preferred
Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.
Certifications Required
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) – ITSM
ServiceNow Certified Application Developer (CAD)
Certifications Preferred
(Not Required)
PMI Agile Certified Practitioner (PMI-ACP)
ServiceNow Certified Technical Architect (CTA)
ITIL 4 Foundation Certified
Professional Scrum Master (PSM)
Additional Information
Candidates must be eligible to work on U.S. government contracts.
Position is 100% onsite.
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ServiceNow Developer Location:
5 days onsite in Montgomery, AL Duration:
12 Months
Description
The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes.
This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules.
The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.
Justification The MES project requires a dedicated ServiceNow Developer to design and maintain ITSM processes within the ServiceNow platform.
This role is critical for ensuring incident, change, and release management workflows are implemented consistently across all MES modules.
Without this role, the program risks delays in automation, integration challenges, and reduced efficiency in managing enterprise changes and releases.
Skills Required
Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies).
Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring.
Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.
Strong understanding of ITIL practices.
Excellent communication and collaboration skills.
ITIL 4 Foundation or Higher
Skills Preferred
Experience with ServiceNow Flow Designer, Integration Hub, and custom app development.
Knowledge of government IT projects or large-scale enterprise environments.
Strong documentation skills (workflows, configuration, solution design).
Experience Required
3–5+ years of ServiceNow development experience in ITSM environments.
Hands-on experience implementing workflows and integrations in ServiceNow.
Experience participating in testing, code reviews, and deployment activities.
Certified ServiceNow System Administrator.
Experience Preferred
Prior experience with Agile Methodology.
Prior experience supporting state or federal government IT modernization projects.
Experience with ServiceNow development, upgrades and maintaining customizations.
Experience working with cross-functional project teams, product owners, module contractors, IT leads.
Education Required
Bachelor's degree in computer science, Information Technology, or related field.
10+ years equivalent work experience may be considered in lieu of a degree.
Education Preferred
Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.
Certifications Required
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) – ITSM
ServiceNow Certified Application Developer (CAD)
Certifications Preferred
(Not Required)
PMI Agile Certified Practitioner (PMI-ACP)
ServiceNow Certified Technical Architect (CTA)
ITIL 4 Foundation Certified
Professional Scrum Master (PSM)
Additional Information
Candidates must be eligible to work on U.S. government contracts.
Position is 100% onsite.
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