Kustomer
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About Kustomer Kustomer is an industry-leading conversational CRM platform that perfects the customer experience. Built with intelligent tools such as AI and Automation, it provides no-code configuration and a connected data platform that unifies data from multiple sources through a single timeline. Kustomer empowers businesses to operate more efficiently and deliver personalized service across any channel, making interactions more meaningful and memorable. It powers leading customer service brands such as Abercrombie, Away, Reformation, Hexclad, and Sweetgreen.
About The Role Our Business Systems Engineer owns and executes the GTM systems roadmap—designing, building, and scaling the architecture that powers our growth.
You’ll be Responsible for Strategy
Partner with GTM leaders to translate business strategy into scalable systems design and technical solutions.
Define and maintain the GTM systems architecture, ensuring integration, scalability, and data integrity across the tech stack.
Drive the AI strategy for GTM systems, identifying and implementing opportunities to enhance productivity, decision-making, and process automation.
Develop the long-term technical roadmap, balancing immediate business needs with future scalability, efficiency, and innovation.
Systems Administration
Own configuration, administration and continuous improvement of core GTM systems including Salesforce, Gong, Clari, CPQ and related tools.
Build and maintain integrations with adjacent systems (e.g., Zuora, Jira, BI tooling, OpenAI) to ensure seamless workflows and data flows.
Design and implement advanced technical configurations across Salesforce and related platforms, including SOQL queries, Apex development, automation scripts, and complex workflow rules.
Evaluate, select, and implement new GTM tools and technologies to support evolving business needs.
Ensure system reliability, security, and compliance, partnering with IT and Security as needed.
Automations & AI
Evolve and maintain custom AI solutions (e.g., GPTs, AI assistants) that support RevOps, Sales, and CX use cases.
Identify, build and maintain workflow automations that reduce manual work and improve accuracy across the business.
Data Integrity & Documentation
Create and maintain data governance frameworks to ensure high standards of data quality, consistency, and compliance across GTM systems.
Develop and maintain detailed system documentation, including technical specifications, process flows, and configuration guides.
Your Qualifications
6+ years of experience in business systems or GTM technology roles within high-growth SaaS.
Deep Salesforce admin expertise and certifications (e.g., Salesforce Certified Advanced Administrator and/or Salesforce Certified Platform App Builder preferred).
Proficiency in SQL, SOQL, and at least one scripting language (Python, JavaScript, Apex).
Experience designing, implementing, and scaling AI-driven automations and workflow solutions.
Proven ability to influence stakeholders, drive cross‑functional initiatives, and translate business needs into scalable technical solutions.
HIPAA Compliance All roles at Kustomer may involve handling sensitive personal data.
Benefits Kustomer offers competitive salaries and stock options. In the U.S., we offer 100% healthcare coverage, 401(k), Wi‑Fi and mobile reimbursement, and a generous vacation policy; in the U.K., we also offer pension, supplemental health insurance, and other perks.
Diversity & Inclusion at Kustomer Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal‑opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
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About Kustomer Kustomer is an industry-leading conversational CRM platform that perfects the customer experience. Built with intelligent tools such as AI and Automation, it provides no-code configuration and a connected data platform that unifies data from multiple sources through a single timeline. Kustomer empowers businesses to operate more efficiently and deliver personalized service across any channel, making interactions more meaningful and memorable. It powers leading customer service brands such as Abercrombie, Away, Reformation, Hexclad, and Sweetgreen.
About The Role Our Business Systems Engineer owns and executes the GTM systems roadmap—designing, building, and scaling the architecture that powers our growth.
You’ll be Responsible for Strategy
Partner with GTM leaders to translate business strategy into scalable systems design and technical solutions.
Define and maintain the GTM systems architecture, ensuring integration, scalability, and data integrity across the tech stack.
Drive the AI strategy for GTM systems, identifying and implementing opportunities to enhance productivity, decision-making, and process automation.
Develop the long-term technical roadmap, balancing immediate business needs with future scalability, efficiency, and innovation.
Systems Administration
Own configuration, administration and continuous improvement of core GTM systems including Salesforce, Gong, Clari, CPQ and related tools.
Build and maintain integrations with adjacent systems (e.g., Zuora, Jira, BI tooling, OpenAI) to ensure seamless workflows and data flows.
Design and implement advanced technical configurations across Salesforce and related platforms, including SOQL queries, Apex development, automation scripts, and complex workflow rules.
Evaluate, select, and implement new GTM tools and technologies to support evolving business needs.
Ensure system reliability, security, and compliance, partnering with IT and Security as needed.
Automations & AI
Evolve and maintain custom AI solutions (e.g., GPTs, AI assistants) that support RevOps, Sales, and CX use cases.
Identify, build and maintain workflow automations that reduce manual work and improve accuracy across the business.
Data Integrity & Documentation
Create and maintain data governance frameworks to ensure high standards of data quality, consistency, and compliance across GTM systems.
Develop and maintain detailed system documentation, including technical specifications, process flows, and configuration guides.
Your Qualifications
6+ years of experience in business systems or GTM technology roles within high-growth SaaS.
Deep Salesforce admin expertise and certifications (e.g., Salesforce Certified Advanced Administrator and/or Salesforce Certified Platform App Builder preferred).
Proficiency in SQL, SOQL, and at least one scripting language (Python, JavaScript, Apex).
Experience designing, implementing, and scaling AI-driven automations and workflow solutions.
Proven ability to influence stakeholders, drive cross‑functional initiatives, and translate business needs into scalable technical solutions.
HIPAA Compliance All roles at Kustomer may involve handling sensitive personal data.
Benefits Kustomer offers competitive salaries and stock options. In the U.S., we offer 100% healthcare coverage, 401(k), Wi‑Fi and mobile reimbursement, and a generous vacation policy; in the U.K., we also offer pension, supplemental health insurance, and other perks.
Diversity & Inclusion at Kustomer Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. We are proud to be an equal‑opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
#J-18808-Ljbffr