DSV Air & Sea Inc.
Overview
The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data to evaluate a system's performance, identify user needs, and determine system and network requirements. May be required to be on call outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. ESSENTIAL DUTIES AND RESPONSIBILITIES
Operations
Acts as the primary support of the client's systems solutions for the user community.
Develops and maintains tracking tools for support service requests and resolutions by location and resource.
Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
Works with the company's team to successfully close support service request issues and support testing activities.
Works with project teams to help implement, maintain, and improve Internal Systems.
Ensures that company and company assets are maintained responsibly.
Effectively communicates relevant IT-related information to site management and client management (as appropriate).
Maintains system efficiency. Ensures the site's computer system allows all components, including computers, the network, and software, to work properly together.
Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
Maintains communication with corporate IT and operations staff.
Works with corporate IT to resolve complex issues.
In collaboration with IT, determines ways to store, organize, analyze, use, and present data.
Produces regular reports on a daily, weekly and monthly basis.
Ensures all RF Standard Operating Procedures (SOP's) are current.
Trains associates on updated SOP's, Microsoft Office, WMS programs, and RF guns.
Responds to inquiries about WMS-Red Prairie and related computer issues; refers questions to appropriate person when needed.
Communicates professionally with internal and external customers; adheres to professional etiquette standards when communicating with Management, coworkers, customers, and visitors.
Assists with various research projects and/or special projects.
Oversees manpower, recruiting, retention, and development of people for the operation within scope of responsibility.
Ensures procedures exist at all sites to guarantee client service, productivity, and facilities and equipment maintenance.
Sets goals to provide continuous improvement for the assigned site.
OTHER DUTIES
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
N/A
SKILLS & ABILITIES
Computer Skills
Mid to Senior Microsoft Office skills.
Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
Experience in the administration and maintenance of infrastructure, software, systems, etc.
Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS.
Wi-Fi experience / RF systems and equipment experience.
Language Skills
English (reading, writing, verbal).
Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
Communication (facilitation skills and mature communication to communicate to all levels in the organization).
Basic to Intermediate skills needed.
Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
Analytical skills (e.g., storing information, data management, mining data, learning, following procedures).
Education & Experience:
Either four-year degree in a computer-related field or 2-year degree and relevant experience is basic requirement.
Minimum of 2 years of job-related/relevant experience.
3-5 years of experience is preferred.
Experience dealing with end users, vendors, and clients.
End-to-end understanding of the business intelligence and all components required to run a BI environment.
Certificates & Licenses:
N/A
Mathematical Skills
Good mathematical skills.
Other Skills
Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).
Customer passion (customer service).
Personal integrity (behaving with integrity, sensitivity to others).
People and relationship management skills (e.g., teamwork, sensitivity to others).
Results driven (dependable, persistent/overcoming barriers, productive, resourceful, strong work ethic, IT compliance, prioritizing, initiative, ownership, autonomous, project management).
Change management (learning agility, adapting to change).
Works under general supervision but is expected to provide quality support to the user community.
Must be able to work in unregulated temperatures within the warehouse; warmer and colder months can range from mild to moderate.
PHYSICAL DEMANDS
Occasionally
Handling/Fingering, sitting
Frequently
Bending
Constantly
Walking and standing
Ability to lift/carry and push/pull
21-50 pounds
Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements:
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.
Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.
Must be able to travel by plane and/or automobile.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible.
May be required to be on-call outside of normal business hours to resolve system failures or other problems.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
#J-18808-Ljbffr
The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data to evaluate a system's performance, identify user needs, and determine system and network requirements. May be required to be on call outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. ESSENTIAL DUTIES AND RESPONSIBILITIES
Operations
Acts as the primary support of the client's systems solutions for the user community.
Develops and maintains tracking tools for support service requests and resolutions by location and resource.
Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
Works with the company's team to successfully close support service request issues and support testing activities.
Works with project teams to help implement, maintain, and improve Internal Systems.
Ensures that company and company assets are maintained responsibly.
Effectively communicates relevant IT-related information to site management and client management (as appropriate).
Maintains system efficiency. Ensures the site's computer system allows all components, including computers, the network, and software, to work properly together.
Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
Maintains communication with corporate IT and operations staff.
Works with corporate IT to resolve complex issues.
In collaboration with IT, determines ways to store, organize, analyze, use, and present data.
Produces regular reports on a daily, weekly and monthly basis.
Ensures all RF Standard Operating Procedures (SOP's) are current.
Trains associates on updated SOP's, Microsoft Office, WMS programs, and RF guns.
Responds to inquiries about WMS-Red Prairie and related computer issues; refers questions to appropriate person when needed.
Communicates professionally with internal and external customers; adheres to professional etiquette standards when communicating with Management, coworkers, customers, and visitors.
Assists with various research projects and/or special projects.
Oversees manpower, recruiting, retention, and development of people for the operation within scope of responsibility.
Ensures procedures exist at all sites to guarantee client service, productivity, and facilities and equipment maintenance.
Sets goals to provide continuous improvement for the assigned site.
OTHER DUTIES
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
N/A
SKILLS & ABILITIES
Computer Skills
Mid to Senior Microsoft Office skills.
Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region.
Experience in the administration and maintenance of infrastructure, software, systems, etc.
Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS.
Wi-Fi experience / RF systems and equipment experience.
Language Skills
English (reading, writing, verbal).
Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).
Communication (facilitation skills and mature communication to communicate to all levels in the organization).
Basic to Intermediate skills needed.
Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).
Analytical skills (e.g., storing information, data management, mining data, learning, following procedures).
Education & Experience:
Either four-year degree in a computer-related field or 2-year degree and relevant experience is basic requirement.
Minimum of 2 years of job-related/relevant experience.
3-5 years of experience is preferred.
Experience dealing with end users, vendors, and clients.
End-to-end understanding of the business intelligence and all components required to run a BI environment.
Certificates & Licenses:
N/A
Mathematical Skills
Good mathematical skills.
Other Skills
Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).
Customer passion (customer service).
Personal integrity (behaving with integrity, sensitivity to others).
People and relationship management skills (e.g., teamwork, sensitivity to others).
Results driven (dependable, persistent/overcoming barriers, productive, resourceful, strong work ethic, IT compliance, prioritizing, initiative, ownership, autonomous, project management).
Change management (learning agility, adapting to change).
Works under general supervision but is expected to provide quality support to the user community.
Must be able to work in unregulated temperatures within the warehouse; warmer and colder months can range from mild to moderate.
PHYSICAL DEMANDS
Occasionally
Handling/Fingering, sitting
Frequently
Bending
Constantly
Walking and standing
Ability to lift/carry and push/pull
21-50 pounds
Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements:
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.
Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.
Must be able to travel by plane and/or automobile.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible.
May be required to be on-call outside of normal business hours to resolve system failures or other problems.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
#J-18808-Ljbffr