DSV - Global Transport and Logistics
System Specialist 2nd Shift
DSV - Global Transport and Logistics, Lancaster, Texas, United States, 75146
The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks, systems, the Internet, and computer databases. The role includes installing, maintaining, and supporting the facility’s computer systems, providing general maintenance and system updates on network hardware and software, analyzing problems, monitoring networks to ensure their availability to users, gathering data to evaluate system performance, identifying user needs, determining system and network requirements, and providing on‑call support outside of normal business hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES Operations
Acts as the primary support of the client’s systems solutions for the user community.
Develops and maintains tracking tools for support service requests and resolutions by location and resource.
Engages appropriate expert resources when complex support issues arise outside of the WMS‑Red Prairie and/or SAP application.
Works with the company’s team to successfully close support service request issues and support testing activities.
Works with project teams to help implement, maintain, and improve internal systems.
Ensures company assets are maintained responsibly.
Effectively communicates relevant IT‑related information to site management and client management.
Maintains system efficiency by ensuring the site’s computer system allows all components, including computers, the network, and software, to work properly together.
Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
Maintains communication with corporate IT and operations staff.
Works with corporate IT to resolve complex issues.
Collaborates with IT to determine ways to store, organize, analyze, use, and present data.
Produces regular reports on a daily, weekly, and monthly basis.
Ensures all RF Standard Operating Procedures (SOPs) are current.
Trains associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
Responds to all inquiries about WMS‑Red Prairie and/or other related computer‑related issues.
Refers questions to the appropriate person when needed.
Provides professional verbal and written communication with all internal and external customers.
Adheres to professional etiquette standards when communicating with management members, coworkers, customers, and other visitors.
Assists with various research projects and/or special projects.
Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in their scope of responsibility.
Ensures that procedures exist at all sites to guarantee client service, productivity, and facilities and equipment maintenance.
Sets goals to provide continuous improvement for assigned site.
Other Duties
Performs other duties as required.
Supervisory Responsibilities
N/A
SKILLS & ABILITIES Computer Skills
Mid to Senior Microsoft Office skills.
Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit, or region.
Experience in the administration and maintenance of infrastructure, software, systems, etc.
Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS.
Wi‑Fi experience / RF systems and equipment experience.
Language Skills
English (reading, writing, verbal).
Interpersonal communication and language skills (e.g., listening to others, speaking, reading, writing).
Communication (facilitation skills and mature communication skills to all organizational levels).
Basic to Intermediate skills.
Business & financial acumen (analyzing financial information, problem solving, sound judgment).
Analytical skills (e.g., data management, mining, learning, following procedures).
Education & Experience
Either a four‑year degree in a computer‑related field or a two‑year degree and relevant experience is a basic requirement.
Minimum of 2 years of job‑related/relevant experience.
3‑5 years of experience is preferred.
Experience dealing with end users, vendors, and clients.
End‑to‑end understanding of business intelligence and all components required to run a BI environment.
Certificates & Licenses
N/A
Mathematical Skills
Good mathematical skills.
Other Skills
Conviction (adapting to change, flexibility, conflict resolution).
Customer passion (customer service).
Personal integrity (behavior with integrity, sensitivity to others).
People and relationship management skills (e.g., teamwork, sensitivity).
Results driven (dependability, persistence, productivity, resourcefulness, work ethic, drive to achieve goals).
IT compliance, prioritization, initiative, ownership, autonomous work, project management skills.
Change management skills (learning agility, adapting to change).
Works under general supervision but uses knowledge and experience to provide quality support.
Must work in unregulated temperatures within the warehouse during warmer and colder months (mild to moderate).
PHYSICAL DEMANDS Occasionally: handling/fingering, sitting. Frequently: bending. Constantly: walking and standing. Ability to lift/carry and push/pull: 21‑50 pounds. Reach above shoulder, reach outward, squat, kneel.
Other Physical Requirements Must be able to lift, bend, stoop, reach, and climb (up to 30 pounds), stand for several hours per day, and use computer and telephone equipment. Must be able to travel by plane and/or automobile.
WORK ENVIRONMENT The work environment is a warehouse with no exposure to fumes or airborne particles, toxic or caustic chemicals. Noise level is low to moderate. Working conditions are normal for a warehouse environment with potential temperature changes. Employees may be required to be on‑call outside of normal business hours.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
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ESSENTIAL DUTIES AND RESPONSIBILITIES Operations
Acts as the primary support of the client’s systems solutions for the user community.
Develops and maintains tracking tools for support service requests and resolutions by location and resource.
Engages appropriate expert resources when complex support issues arise outside of the WMS‑Red Prairie and/or SAP application.
Works with the company’s team to successfully close support service request issues and support testing activities.
Works with project teams to help implement, maintain, and improve internal systems.
Ensures company assets are maintained responsibly.
Effectively communicates relevant IT‑related information to site management and client management.
Maintains system efficiency by ensuring the site’s computer system allows all components, including computers, the network, and software, to work properly together.
Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
Maintains communication with corporate IT and operations staff.
Works with corporate IT to resolve complex issues.
Collaborates with IT to determine ways to store, organize, analyze, use, and present data.
Produces regular reports on a daily, weekly, and monthly basis.
Ensures all RF Standard Operating Procedures (SOPs) are current.
Trains associates on updated SOPs, Microsoft Office, WMS programs, and RF guns.
Responds to all inquiries about WMS‑Red Prairie and/or other related computer‑related issues.
Refers questions to the appropriate person when needed.
Provides professional verbal and written communication with all internal and external customers.
Adheres to professional etiquette standards when communicating with management members, coworkers, customers, and other visitors.
Assists with various research projects and/or special projects.
Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in their scope of responsibility.
Ensures that procedures exist at all sites to guarantee client service, productivity, and facilities and equipment maintenance.
Sets goals to provide continuous improvement for assigned site.
Other Duties
Performs other duties as required.
Supervisory Responsibilities
N/A
SKILLS & ABILITIES Computer Skills
Mid to Senior Microsoft Office skills.
Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit, or region.
Experience in the administration and maintenance of infrastructure, software, systems, etc.
Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS.
Wi‑Fi experience / RF systems and equipment experience.
Language Skills
English (reading, writing, verbal).
Interpersonal communication and language skills (e.g., listening to others, speaking, reading, writing).
Communication (facilitation skills and mature communication skills to all organizational levels).
Basic to Intermediate skills.
Business & financial acumen (analyzing financial information, problem solving, sound judgment).
Analytical skills (e.g., data management, mining, learning, following procedures).
Education & Experience
Either a four‑year degree in a computer‑related field or a two‑year degree and relevant experience is a basic requirement.
Minimum of 2 years of job‑related/relevant experience.
3‑5 years of experience is preferred.
Experience dealing with end users, vendors, and clients.
End‑to‑end understanding of business intelligence and all components required to run a BI environment.
Certificates & Licenses
N/A
Mathematical Skills
Good mathematical skills.
Other Skills
Conviction (adapting to change, flexibility, conflict resolution).
Customer passion (customer service).
Personal integrity (behavior with integrity, sensitivity to others).
People and relationship management skills (e.g., teamwork, sensitivity).
Results driven (dependability, persistence, productivity, resourcefulness, work ethic, drive to achieve goals).
IT compliance, prioritization, initiative, ownership, autonomous work, project management skills.
Change management skills (learning agility, adapting to change).
Works under general supervision but uses knowledge and experience to provide quality support.
Must work in unregulated temperatures within the warehouse during warmer and colder months (mild to moderate).
PHYSICAL DEMANDS Occasionally: handling/fingering, sitting. Frequently: bending. Constantly: walking and standing. Ability to lift/carry and push/pull: 21‑50 pounds. Reach above shoulder, reach outward, squat, kneel.
Other Physical Requirements Must be able to lift, bend, stoop, reach, and climb (up to 30 pounds), stand for several hours per day, and use computer and telephone equipment. Must be able to travel by plane and/or automobile.
WORK ENVIRONMENT The work environment is a warehouse with no exposure to fumes or airborne particles, toxic or caustic chemicals. Noise level is low to moderate. Working conditions are normal for a warehouse environment with potential temperature changes. Employees may be required to be on‑call outside of normal business hours.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
#J-18808-Ljbffr