Astrix
Information Technology Support Specialist
Astrix, Bakersfield, California, United States, 93399
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Astrix provided pay range This range is provided by Astrix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $28.00/hr - $30.00/hr
Direct message the job poster from Astrix
Lead Scientific Recruiter & MSP Program Manager @ Astrix | Passionate Scientific and Technical Staffing guru connecting top talent with industry… Our client, a Fortune 500 leader, is seeking an IT Support Specialist to join a team driving innovation across biopharma, healthcare, and advanced technologies. This role offers the opportunity to make a global impact by ensuring reliable IT operations in a dynamic, highly regulated environment.
Location:
Bakersfield, CA or Irving, TX
6 Month Contract w/potential conversion
Pay:
28-30/hr
Job Description The IT Support Specialist provides technical support for end users and IT systems, including PCs, servers, networks, and software applications. Responsibilities include:
Support for PC, network, and server hardware and software applications, including MS Outlook, MS Office, Virtual Desktop, VPN, Active Directory, MDT imaging, Cisco network hardware, facility cabling, RF equipment, SysAid/ServiceNow, and other computing devices
Troubleshoot and resolve technical issues, escalating complex problems to lead administrators or management as needed
Operate effectively in a highly regulated environment, adapting communication style to diverse audiences, remaining calm under pressure, and providing clear, concise technical guidance
Collaborate with associates across cultures, countries, and time zones, delivering strong verbal and written communication
Install, configure, and maintain Windows systems, including OS deployment, driver/firmware management, and desktop security tools
Apply fundamental networking concepts (DNS, DHCP, firewalls, proxies) in day-to-day support
Provide setup, deployment, and ongoing support for mobile devices, warehouse devices, printers, RF units, and terminals
Assist in evaluating, selecting, deploying, and supporting new hardware/software solutions, including virtualized environments (Hyper‑V, RemoteApp, Citrix, WVD)
Monitor on‑site IT systems, including backups, UPS, and server/network equipment
Engage with external vendors for support and service coordination
Conduct end‑user training and support sessions
Maintain technical documentation, assist in technology planning and budgeting, and identify process improvement opportunities
Track spare inventory and electronic waste
Perform other duties as assigned
Qualifications
Minimum 2 years of IT support experience
High school diploma or Associate’s degree required; Bachelor’s degree preferred
ITIL certification preferred but not required
Strong troubleshooting and problem‑solving skills
Knowledge of Windows, Office 365, Citrix, Azure AD, and cloud‑based tools
Familiarity with ServiceNow or SysAid, incident/problem/change management processes
Excellent interpersonal, communication, and cross‑cultural collaboration skills
This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries Biotechnology Research and Pharmaceutical Manufacturing
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Astrix provided pay range This range is provided by Astrix. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $28.00/hr - $30.00/hr
Direct message the job poster from Astrix
Lead Scientific Recruiter & MSP Program Manager @ Astrix | Passionate Scientific and Technical Staffing guru connecting top talent with industry… Our client, a Fortune 500 leader, is seeking an IT Support Specialist to join a team driving innovation across biopharma, healthcare, and advanced technologies. This role offers the opportunity to make a global impact by ensuring reliable IT operations in a dynamic, highly regulated environment.
Location:
Bakersfield, CA or Irving, TX
6 Month Contract w/potential conversion
Pay:
28-30/hr
Job Description The IT Support Specialist provides technical support for end users and IT systems, including PCs, servers, networks, and software applications. Responsibilities include:
Support for PC, network, and server hardware and software applications, including MS Outlook, MS Office, Virtual Desktop, VPN, Active Directory, MDT imaging, Cisco network hardware, facility cabling, RF equipment, SysAid/ServiceNow, and other computing devices
Troubleshoot and resolve technical issues, escalating complex problems to lead administrators or management as needed
Operate effectively in a highly regulated environment, adapting communication style to diverse audiences, remaining calm under pressure, and providing clear, concise technical guidance
Collaborate with associates across cultures, countries, and time zones, delivering strong verbal and written communication
Install, configure, and maintain Windows systems, including OS deployment, driver/firmware management, and desktop security tools
Apply fundamental networking concepts (DNS, DHCP, firewalls, proxies) in day-to-day support
Provide setup, deployment, and ongoing support for mobile devices, warehouse devices, printers, RF units, and terminals
Assist in evaluating, selecting, deploying, and supporting new hardware/software solutions, including virtualized environments (Hyper‑V, RemoteApp, Citrix, WVD)
Monitor on‑site IT systems, including backups, UPS, and server/network equipment
Engage with external vendors for support and service coordination
Conduct end‑user training and support sessions
Maintain technical documentation, assist in technology planning and budgeting, and identify process improvement opportunities
Track spare inventory and electronic waste
Perform other duties as assigned
Qualifications
Minimum 2 years of IT support experience
High school diploma or Associate’s degree required; Bachelor’s degree preferred
ITIL certification preferred but not required
Strong troubleshooting and problem‑solving skills
Knowledge of Windows, Office 365, Citrix, Azure AD, and cloud‑based tools
Familiarity with ServiceNow or SysAid, incident/problem/change management processes
Excellent interpersonal, communication, and cross‑cultural collaboration skills
This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries Biotechnology Research and Pharmaceutical Manufacturing
#J-18808-Ljbffr