Motion Recruitment
IT Support Specialist / Contract / Onsite / Bakersfield, CA or Irving, TX
Motion Recruitment, Bakersfield, California, United States, 93399
IT Support Specialist / Contract / Onsite / Bakersfield, CA or Irving, TX
Our client, a B2B/eCommerce provider of essential products and services supporting scientific discovery, research, and production seeks an IT Support Specialist contractor for a fully onsite role local to either Bakersfield, CA or Irving, TX.
Contract Duration 6‑Month contract to hire
Required Skills & Experience
Minimum of 2 years experience
ITIL experience
Level 1 or Level 2 Support & will escalate to IT Sr. Engineers
Printer troubleshooting (Zebra printers)
Active Directory
Microsoft 365 knowledge
Basic networking
Customer service focused
Workstation troubleshooting
Ticketing – Sysaid
What You Will Be Doing
Provide support of all PC, network, and server hardware and software applications including MS Outlook, MS Office, Virtual Desktop, VPN, Active Directory, MDT imaging for PCs, Cisco network hardware, facility cabling, RF equipment, administration of Sysaid or other IT ticketing systems, and various end‑user applications.
Receive direction for more complex issues from lead administrators or management.
Work in a highly regulated environment, adapt communication style, and stay calm under pressure while escalating issues using advanced oral and written English communication skills.
Strong verbal and written skills, including cross‑cultural communication and drafting effective communications.
Work with people across cultures, countries, and time zones.
Detailed understanding of Windows installation and configuration.
Familiarity with ServiceNow/Sysaid and incident, problem, and change management processes.
Knowledge of modern OS deployment methodologies.
Advanced troubleshooting skills covering Windows 10, O365, browsers, BitLocker, Teams, OneDrive for Business, and intermediate knowledge of supporting infrastructures.
Fundamental understanding of network concepts (DNS, DHCP, firewalls, proxies).
History of managing and configuring desktop security tools and settings.
Understanding of driver and firmware management techniques.
Generalized understanding of Citrix, Azure AD, and Microsoft cloud offerings.
Background in managing both application and machine virtualization products (Hyper‑V, RemoteApp, Citrix, WVD).
Assist with product evaluation, selection, deployment, and use.
Participate in testing and evaluation of new desktop packages and implement prototypes.
Provide setup, deployment, and support of mobile devices.
Monitor on‑site IS systems, including backups, UPS, and server/network equipment.
Provide remote support for facilities and associates.
Maintain, support, and configure warehouse devices (printers, RF units, terminals).
Engage with external vendors for support and services.
Conduct end‑user training and learning sessions.
Assist in technology planning and budgeting, maintain technical documentation, and identify process improvement opportunities.
Maintain inventory of spare parts and electronic waste.
Perform other duties as assigned.
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Contract Duration 6‑Month contract to hire
Required Skills & Experience
Minimum of 2 years experience
ITIL experience
Level 1 or Level 2 Support & will escalate to IT Sr. Engineers
Printer troubleshooting (Zebra printers)
Active Directory
Microsoft 365 knowledge
Basic networking
Customer service focused
Workstation troubleshooting
Ticketing – Sysaid
What You Will Be Doing
Provide support of all PC, network, and server hardware and software applications including MS Outlook, MS Office, Virtual Desktop, VPN, Active Directory, MDT imaging for PCs, Cisco network hardware, facility cabling, RF equipment, administration of Sysaid or other IT ticketing systems, and various end‑user applications.
Receive direction for more complex issues from lead administrators or management.
Work in a highly regulated environment, adapt communication style, and stay calm under pressure while escalating issues using advanced oral and written English communication skills.
Strong verbal and written skills, including cross‑cultural communication and drafting effective communications.
Work with people across cultures, countries, and time zones.
Detailed understanding of Windows installation and configuration.
Familiarity with ServiceNow/Sysaid and incident, problem, and change management processes.
Knowledge of modern OS deployment methodologies.
Advanced troubleshooting skills covering Windows 10, O365, browsers, BitLocker, Teams, OneDrive for Business, and intermediate knowledge of supporting infrastructures.
Fundamental understanding of network concepts (DNS, DHCP, firewalls, proxies).
History of managing and configuring desktop security tools and settings.
Understanding of driver and firmware management techniques.
Generalized understanding of Citrix, Azure AD, and Microsoft cloud offerings.
Background in managing both application and machine virtualization products (Hyper‑V, RemoteApp, Citrix, WVD).
Assist with product evaluation, selection, deployment, and use.
Participate in testing and evaluation of new desktop packages and implement prototypes.
Provide setup, deployment, and support of mobile devices.
Monitor on‑site IS systems, including backups, UPS, and server/network equipment.
Provide remote support for facilities and associates.
Maintain, support, and configure warehouse devices (printers, RF units, terminals).
Engage with external vendors for support and services.
Conduct end‑user training and learning sessions.
Assist in technology planning and budgeting, maintain technical documentation, and identify process improvement opportunities.
Maintain inventory of spare parts and electronic waste.
Perform other duties as assigned.
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