Cynosure, LLC.
Field Service Engineer - Los Angeles, CA
Cynosure, LLC., Los Angeles, California, United States, 90079
Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose‑driven business that improves patients’ lives and practitioners’ livelihoods.
Cynosure is a global leader in science‑based technology that elevates the standard of care for consumers. We are relentlessly focused on addressing the growing demand for cosmetic treatments across all demographics and on building a strong global footprint with employees in five continents and partners serving over 130 countries.
Our Values and Mission
We drive a healthy and growing medical aesthetics industry with leading‑edge marketing that inspires consumers.
We lead in science‑based technology that improves patient outcomes.
We focus on innovation to meet consumer demand.
We invest in people, believing personal development drives business development.
We provide cut‑edge technology, service, marketing support, and clinical education to improve patient outcomes and lifeways.
Job Summary Responsible for performing customer support activities for equipment, systems and sub‑systems at customer offices or service centers.
Essential Duties And Responsibilities
Repair, test, calibrate and install laser systems, sub‑systems and sub‑assemblies.
Report potential issues to supervisor or senior technician that could impact timely completion of tasks.
Maintain complete and accurate service records.
Interact with customers and monitor accounts.
Provide on‑site technical support to customers as required.
Provide on‑site support for workshops and/or shows.
Provide remote technical support and business guidance through a call center on non‑scheduled service days, if applicable.
Complete physical inventory when asked.
Maintain and manage remote service center, if applicable.
Maintain company‑assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
Adhere to safety procedures and company guidelines.
Develop positive relations within sales and service team.
Develop company and product knowledge.
Maintain excellent customer relations skills.
Follow company policies and accounting procedures for purchases, ordering of spare parts, van stock, and RMA returns.
Perform product alignment and certification to specification.
Maintain a minimum of service recalls.
Complete other tasks as assigned by management.
Embody and deliver the “Exceptional Everyday” mindset.
Qualifications Education ☒ Bachelor’s degree or equivalent of three (3) years of experience.
Specific Area of Study: Electronics or related field.
Experience ☒ 2 to 5 years of relevant experience.
Specific Related Experience: Field service experience troubleshooting medical electronics equipment in the medical device industry.
Skills
Technically oriented with hands‑on laser technical experience preferred.
Familiarity with computers, DOS, Word and Excel.
Working knowledge of customer needs in a medical environment.
Ability to work independently.
Physical Demands
☒ Sit; use hands to finger, handle or feel objects, tools, or controls.
☒ Stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl.
☒ Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds.
☒ Other: Overnight travel up to 50% (if applicable); international travel may be required (if applicable).
Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran.
#J-18808-Ljbffr
Cynosure is a global leader in science‑based technology that elevates the standard of care for consumers. We are relentlessly focused on addressing the growing demand for cosmetic treatments across all demographics and on building a strong global footprint with employees in five continents and partners serving over 130 countries.
Our Values and Mission
We drive a healthy and growing medical aesthetics industry with leading‑edge marketing that inspires consumers.
We lead in science‑based technology that improves patient outcomes.
We focus on innovation to meet consumer demand.
We invest in people, believing personal development drives business development.
We provide cut‑edge technology, service, marketing support, and clinical education to improve patient outcomes and lifeways.
Job Summary Responsible for performing customer support activities for equipment, systems and sub‑systems at customer offices or service centers.
Essential Duties And Responsibilities
Repair, test, calibrate and install laser systems, sub‑systems and sub‑assemblies.
Report potential issues to supervisor or senior technician that could impact timely completion of tasks.
Maintain complete and accurate service records.
Interact with customers and monitor accounts.
Provide on‑site technical support to customers as required.
Provide on‑site support for workshops and/or shows.
Provide remote technical support and business guidance through a call center on non‑scheduled service days, if applicable.
Complete physical inventory when asked.
Maintain and manage remote service center, if applicable.
Maintain company‑assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
Adhere to safety procedures and company guidelines.
Develop positive relations within sales and service team.
Develop company and product knowledge.
Maintain excellent customer relations skills.
Follow company policies and accounting procedures for purchases, ordering of spare parts, van stock, and RMA returns.
Perform product alignment and certification to specification.
Maintain a minimum of service recalls.
Complete other tasks as assigned by management.
Embody and deliver the “Exceptional Everyday” mindset.
Qualifications Education ☒ Bachelor’s degree or equivalent of three (3) years of experience.
Specific Area of Study: Electronics or related field.
Experience ☒ 2 to 5 years of relevant experience.
Specific Related Experience: Field service experience troubleshooting medical electronics equipment in the medical device industry.
Skills
Technically oriented with hands‑on laser technical experience preferred.
Familiarity with computers, DOS, Word and Excel.
Working knowledge of customer needs in a medical environment.
Ability to work independently.
Physical Demands
☒ Sit; use hands to finger, handle or feel objects, tools, or controls.
☒ Stand; walk; reach with hands and arms; stoop, kneel, crouch, or crawl.
☒ Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds.
☒ Other: Overnight travel up to 50% (if applicable); international travel may be required (if applicable).
Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran.
#J-18808-Ljbffr