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Akkodis

ServiceNow Portfolio Manager

Akkodis, Lansing, Michigan, United States

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This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $120,000.00/yr - $135,000.00/yr

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We are looking for a Product Owner or Portfolio Manager with the below experience for a contract to hire role; open to remote candidates if they are within 100 miles from Detroit, MI!

Position Overview We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with a minimum of 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.

Product Ownership

Organize and prioritize the product backlog, refining user stories and acceptance criteria.

Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.

Manage continual improvement around dashboarding and reporting capabilities.

Oversee end-to-end delivery of SPM features, from ideation to deployment.

Ensure documentation matches current state of process and system.

Manage testing plan(s) for SPM for bi-annual upgrades.

Stakeholder Collaboration

Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.

Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.

Technical Oversight

Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.

Collaborate on technical designs and ensure adherence to ServiceNow best practices.

Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.

Qualifications

Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).

Certified ServiceNow Administrator (CSA).

Certified Implementation Specialist - SPM.

Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.

Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.

Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.

Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.

Product Owner Responsibilities (Additional)

Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements.

Defining the vision for the team’s product.

Creating a product road map based on this vision.

Managing the product backlog and prioritizing based on changing requirements.

Overseeing all stages of product creation including design and development.

Monitoring and evaluating product progress at each stage of the process.

Liaising with the product team and end-users to deliver updates.

Participating in Scrum meetings and product sprints.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Product Management, Analyst, and Consulting

Industries

IT Services and IT Consulting and Retail

Benefits

Medical insurance

Vision insurance

401(k)

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