Ulta Beauty
Assistant Services Manager
Job at Ulta Beauty.
Overview Build authentic community and create a real sense of belonging while supporting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support, ever‑increasing investment, and a healthy dose of personal empowerment and growth opportunity.
General Summary & Scope The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high‑performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon.
PRINCIPAL DUTIES & RESPONSIBILITIES Performance
Perform salon hair services, makeup applications, skincare analysis, and product demonstrations.
Achieve individual productivity goals each week.
Promote a culture of accountability to meet or exceed store goals related to service and merchandise sales, guest loyalty, payroll, omni‑channel, and retail shrink.
Drive company profitability through operational excellence and top‑line sales growth.
Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals.
Review, analyze, and react to Ulta Beauty’s financial and operational reporting regularly.
Address underperforming metrics related to service sales and develop strategies using company programs, tools, and resources.
Stay informed on new industry trends, products, and services and be knowledgeable about ingredients and benefits.
Maintain prompt attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.
People
Support attraction, hiring, and retention of a diverse team of service professionals.
Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration and open communication.
Train, coach, and develop services professionals using company programs, tools, and resources.
Create an inclusive environment that encourages growth and engagement of associates.
Support all aspects of associate professional development, including training and succession planning.
Establish professional partnerships that foster collaborative delivery on sales and service goals.
Promote a culture of service excellence among the leadership team by sharing best practices and priorities.
Process
Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Review and respond to all company communication promptly.
Adhere to and enforce Ulta Beauty’s dress code.
Manage salon supply inventory and ordering process within budget.
Use the company’s task management tool to prioritize and execute store workload.
Protect company assets and minimize loss through adherence to safety, inventory control, and loss prevention.
Support continuous improvement by influencing adoption of company initiatives and technology.
Assist the Experience Manager and General Manager in scheduling service associates to optimize traffic and productivity.
Job Qualifications Education
Cosmetology school graduate.
Cosmetology license and/or cosmetology management license where required by state law.
Experience
2–3+ years relevant, fast‑paced salon management work experience or other relevant experience.
Demonstrated knowledge of state board of cosmetology regulations and hiring requirements.
Financial management: driving top‑line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
Leadership management: attracting, developing, and motivating top talent; adapting to change; and influencing others.
Skills
Proficiency with latest salon techniques for haircutting, coloring, styling, treatments, and makeup.
Proficient with basic technology (e.g., POS, Microsoft Office, Apple devices).
Strong collaboration and interpersonal skills.
Strong organizational skills to manage multiple tasks.
Ability to react under pressure, use good judgment, and adapt to ambiguity.
Special Position Requirements
Work a flexible, full‑time schedule including days, evenings, weekends, and holidays.
Attend corporate business meetings and conferences.
Continuous mobility throughout the store during shift.
Frequent standing, bending, reaching, and twisting during shift.
Continuous lifting and/or moving up to 10 lbs during shift.
Continuous coordination and manipulation of objects during shift.
Frequent use of a computer, telephone devices, and related office supplies.
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine whether a reasonable accommodation will enable the associate to perform the essential functions of the job.
About Ulta Beauty At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well‑established and emerging beauty brands.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Consumer Services
Personal Care Product Manufacturing
Retail
#J-18808-Ljbffr
Overview Build authentic community and create a real sense of belonging while supporting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support, ever‑increasing investment, and a healthy dose of personal empowerment and growth opportunity.
General Summary & Scope The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high‑performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon.
PRINCIPAL DUTIES & RESPONSIBILITIES Performance
Perform salon hair services, makeup applications, skincare analysis, and product demonstrations.
Achieve individual productivity goals each week.
Promote a culture of accountability to meet or exceed store goals related to service and merchandise sales, guest loyalty, payroll, omni‑channel, and retail shrink.
Drive company profitability through operational excellence and top‑line sales growth.
Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals.
Review, analyze, and react to Ulta Beauty’s financial and operational reporting regularly.
Address underperforming metrics related to service sales and develop strategies using company programs, tools, and resources.
Stay informed on new industry trends, products, and services and be knowledgeable about ingredients and benefits.
Maintain prompt attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.
People
Support attraction, hiring, and retention of a diverse team of service professionals.
Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration and open communication.
Train, coach, and develop services professionals using company programs, tools, and resources.
Create an inclusive environment that encourages growth and engagement of associates.
Support all aspects of associate professional development, including training and succession planning.
Establish professional partnerships that foster collaborative delivery on sales and service goals.
Promote a culture of service excellence among the leadership team by sharing best practices and priorities.
Process
Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Review and respond to all company communication promptly.
Adhere to and enforce Ulta Beauty’s dress code.
Manage salon supply inventory and ordering process within budget.
Use the company’s task management tool to prioritize and execute store workload.
Protect company assets and minimize loss through adherence to safety, inventory control, and loss prevention.
Support continuous improvement by influencing adoption of company initiatives and technology.
Assist the Experience Manager and General Manager in scheduling service associates to optimize traffic and productivity.
Job Qualifications Education
Cosmetology school graduate.
Cosmetology license and/or cosmetology management license where required by state law.
Experience
2–3+ years relevant, fast‑paced salon management work experience or other relevant experience.
Demonstrated knowledge of state board of cosmetology regulations and hiring requirements.
Financial management: driving top‑line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
Leadership management: attracting, developing, and motivating top talent; adapting to change; and influencing others.
Skills
Proficiency with latest salon techniques for haircutting, coloring, styling, treatments, and makeup.
Proficient with basic technology (e.g., POS, Microsoft Office, Apple devices).
Strong collaboration and interpersonal skills.
Strong organizational skills to manage multiple tasks.
Ability to react under pressure, use good judgment, and adapt to ambiguity.
Special Position Requirements
Work a flexible, full‑time schedule including days, evenings, weekends, and holidays.
Attend corporate business meetings and conferences.
Continuous mobility throughout the store during shift.
Frequent standing, bending, reaching, and twisting during shift.
Continuous lifting and/or moving up to 10 lbs during shift.
Continuous coordination and manipulation of objects during shift.
Frequent use of a computer, telephone devices, and related office supplies.
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine whether a reasonable accommodation will enable the associate to perform the essential functions of the job.
About Ulta Beauty At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well‑established and emerging beauty brands.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Consumer Services
Personal Care Product Manufacturing
Retail
#J-18808-Ljbffr