Boston Medical Center (BMC)
Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.
Position Medical Assistant
Department Otolaryngology
Schedule Full Time
Position Summary Performs clinic support in both the clinical and administrative areas. In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care.
Essential Responsibilities / Duties Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include:
Clinical Support:
Collaborates with the licensed Nurse/clinic manager as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, and communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication.
Monitors patient flow including waiting room activity and communicates wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients.
Conducts pre‑visit chart review and preparations for upcoming visits, including:
Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer‑lift).
Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.
Greets patient in waiting room and escorts to exam room.
Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.
Intake Process:
Assists with intake process in the following areas as determined by departmental needs: checks two patients identifiers; accurately collects and documents in the medical records vital signs, chief complaint/reason for visit, and medical/family/social history; enters allergies and smoking status; documents current medications and prescriptions that need to be renewed; obtains immunization records/history, and enters findings into patient medical record; instructs patient on how to prepare for the provider (assisting as necessary); anticipates/sets up special equipment and/or supplies needed for visit; administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record; arranges refills information for provider approval; downloads glucometer and other device data for provider review; alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature); complies with department documentation standards to ensure a complete and accurate patient record; updates patient pharmacy information; collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions; identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role; under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to cast/splint care, guaiac, glucose finger stick, application of external monitors, routine EKGs, POCT, visual acuity, vital signs, oxygen saturation, specimen collection, phlebotomy, wound care, and various sterile procedures.
Performs other duties as needed.
Advanced Clinical Activities The list below is not an all‑inclusive list, but illustrates the nature and scope of some tasks/procedures that a Practice Assistant in a Specialty clinic may assist with or perform. These procedures may require specific training (typically provided by a BMC staff member or vendor training) and may require special certification.
Assist With:
Chronic wound treatment (e.g. assist in wound graft)
MOHS surgery
Excisional surgery
Laser treatment
Cool/Sculpting treatment
Other Cosmetic Procedures (e.g. peels, fillers)
Urodynamic studies
Flow rate/voiding trials
Low‑dy taping
Phototherapy and PUVA
Perform:
Suture removals
Phlebotomy
Clerical Support Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co‑payments.
Gathers and/or assists patients with registration information at every visit; ensures accurate data entry and updates data into the computer system.
Verifies third‑party insurance coverage for patients, obtains prior approval for services when necessary, and enters approvals into the hospital billing system.
Collects payment (deposits, co‑payments) at time of service following internal collection and cash control policies.
Directs patients with financial concerns to staff who can assist with completing application forms.
Creates and/or obtains medical records for patients and distributes copies to the appropriate person.
Assigns medical record numbers to new patients and collaborates with Medical Records for suspected duplicate records.
Maintains clinic files and patient records; screens patient’s chart prior to appointment, checks for lab work, x‑ray, and other pertinent results, and verifies information as required.
Uses computer terminal for access/input of patient information, lab results, x‑ray and other automated requests and communicates findings to appropriate healthcare team members.
Stamps and dates charts as required; prepares files and other clinic‑specific forms; mails out clinic‑specific notices and letters as required; handles clinic mail and delivers to the appropriate person.
Creates cross‑booking activities for linked appointments (social services, nutrition, interpreters, etc.) and reschedules patients from canceled or bumped clinic sessions.
Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate.
Tracks and arranges for return of borrowed/rented equipment and maintains appropriate equipment logs and records.
General Duties
Demonstrates knowledge and skills necessary to provide age‑appropriate care to the groups of patients regularly served.
Orientation of new staff; serves as a resource to float pool staff.
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, to provide the best possible customer service and patient care.
Utilizes hospital’s cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital’s mission and goals.
Advanced Administrative Duties
Schedule urgent patients into provider schedule for immediate evaluation.
Completion of billing batch for advanced clinical activity (e.g. photo and PUVA, suture removal, dressing change batch).
Creates and maintains special procedure and sub‑specialty patient list for reference.
Maintains special procedure and sub‑specialty areas: cleaning and audit, inventory and inspection of special equipment and instruments, stocking and ordering of special items, maintain vendor logs/relationship and informs nurse manager or designee of equipment needing service.
Other duties as assigned.
Work Rules, Standards, And Competency Compliance
Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant.
Adapts to changing patient and practice unit needs including but not limited to offering assistance to other team members, floating, adjusting assignments, etc.
Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit’s activities.
Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations.
Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed.
Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations.
Participates in staff meetings/initiatives including appropriate quality improvement and education activities; if unable to attend non‑mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed.
Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities and maintains required certificates.
Job requirements
Work requires a HS diploma or GED plus at least one of the following: successful completion of a medical assistant program or successful completion of the second medical‑surgical clinical rotation.
Equivalent combination of education and healthcare‑related work experience.
Requires at least two years of previous work experience; experience in clinical setting is preferred.
Must pass clinical competency testing; ability to speak, read, and write English; basic math and quantitative measurements; excellent customer service skills; strong communication; organizational skills; basic computer proficiency; ability to maintain strict protocols of confidential or sensitive information.
Seniority level Entry level
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
Equal Opportunity Employer/Disabled/Veterans.
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Referrals increase your chances of interviewing at Boston Medical Center (BMC) by 2x.
#J-18808-Ljbffr
Position Medical Assistant
Department Otolaryngology
Schedule Full Time
Position Summary Performs clinic support in both the clinical and administrative areas. In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance with hospital policies, procedures, protocols, and standards of practice participates in the delivery of patient care.
Essential Responsibilities / Duties Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients. Duties include:
Clinical Support:
Collaborates with the licensed Nurse/clinic manager as a member of the interdisciplinary team throughout the shift to determine appropriate work assignment and priorities, and communicates status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication.
Monitors patient flow including waiting room activity and communicates wait time updates to patients. Informs nursing staff, technical staff and/or supervisor of arrival of patients.
Conducts pre‑visit chart review and preparations for upcoming visits, including:
Identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer‑lift).
Enters order for labs and tests to be completed at upcoming visit per clinic guidelines and protocols.
Greets patient in waiting room and escorts to exam room.
Uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.
Intake Process:
Assists with intake process in the following areas as determined by departmental needs: checks two patients identifiers; accurately collects and documents in the medical records vital signs, chief complaint/reason for visit, and medical/family/social history; enters allergies and smoking status; documents current medications and prescriptions that need to be renewed; obtains immunization records/history, and enters findings into patient medical record; instructs patient on how to prepare for the provider (assisting as necessary); anticipates/sets up special equipment and/or supplies needed for visit; administers preventative/population health management screens and questionnaires (e.g. PHQ2 and other behavioral health screens) and records in medical record; arranges refills information for provider approval; downloads glucometer and other device data for provider review; alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature); complies with department documentation standards to ensure a complete and accurate patient record; updates patient pharmacy information; collects, labels, sends and may deliver specimens with appropriate laboratory slips and or requisitions; identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role; under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to cast/splint care, guaiac, glucose finger stick, application of external monitors, routine EKGs, POCT, visual acuity, vital signs, oxygen saturation, specimen collection, phlebotomy, wound care, and various sterile procedures.
Performs other duties as needed.
Advanced Clinical Activities The list below is not an all‑inclusive list, but illustrates the nature and scope of some tasks/procedures that a Practice Assistant in a Specialty clinic may assist with or perform. These procedures may require specific training (typically provided by a BMC staff member or vendor training) and may require special certification.
Assist With:
Chronic wound treatment (e.g. assist in wound graft)
MOHS surgery
Excisional surgery
Laser treatment
Cool/Sculpting treatment
Other Cosmetic Procedures (e.g. peels, fillers)
Urodynamic studies
Flow rate/voiding trials
Low‑dy taping
Phototherapy and PUVA
Perform:
Suture removals
Phlebotomy
Clerical Support Performs all duties associated with an Ambulatory Services Representative, including but not limited to registration, scheduling, and collecting co‑payments.
Gathers and/or assists patients with registration information at every visit; ensures accurate data entry and updates data into the computer system.
Verifies third‑party insurance coverage for patients, obtains prior approval for services when necessary, and enters approvals into the hospital billing system.
Collects payment (deposits, co‑payments) at time of service following internal collection and cash control policies.
Directs patients with financial concerns to staff who can assist with completing application forms.
Creates and/or obtains medical records for patients and distributes copies to the appropriate person.
Assigns medical record numbers to new patients and collaborates with Medical Records for suspected duplicate records.
Maintains clinic files and patient records; screens patient’s chart prior to appointment, checks for lab work, x‑ray, and other pertinent results, and verifies information as required.
Uses computer terminal for access/input of patient information, lab results, x‑ray and other automated requests and communicates findings to appropriate healthcare team members.
Stamps and dates charts as required; prepares files and other clinic‑specific forms; mails out clinic‑specific notices and letters as required; handles clinic mail and delivers to the appropriate person.
Creates cross‑booking activities for linked appointments (social services, nutrition, interpreters, etc.) and reschedules patients from canceled or bumped clinic sessions.
Enters charge code and updates diagnosis codes into the patient account system, as directed and as appropriate.
Tracks and arranges for return of borrowed/rented equipment and maintains appropriate equipment logs and records.
General Duties
Demonstrates knowledge and skills necessary to provide age‑appropriate care to the groups of patients regularly served.
Orientation of new staff; serves as a resource to float pool staff.
Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, to provide the best possible customer service and patient care.
Utilizes hospital’s cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital’s mission and goals.
Advanced Administrative Duties
Schedule urgent patients into provider schedule for immediate evaluation.
Completion of billing batch for advanced clinical activity (e.g. photo and PUVA, suture removal, dressing change batch).
Creates and maintains special procedure and sub‑specialty patient list for reference.
Maintains special procedure and sub‑specialty areas: cleaning and audit, inventory and inspection of special equipment and instruments, stocking and ordering of special items, maintain vendor logs/relationship and informs nurse manager or designee of equipment needing service.
Other duties as assigned.
Work Rules, Standards, And Competency Compliance
Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant.
Adapts to changing patient and practice unit needs including but not limited to offering assistance to other team members, floating, adjusting assignments, etc.
Collaborates with the nurse manager/clinic supervisor to coordinate break periods with the practice unit’s activities.
Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations.
Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed.
Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations.
Participates in staff meetings/initiatives including appropriate quality improvement and education activities; if unable to attend non‑mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed.
Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities and maintains required certificates.
Job requirements
Work requires a HS diploma or GED plus at least one of the following: successful completion of a medical assistant program or successful completion of the second medical‑surgical clinical rotation.
Equivalent combination of education and healthcare‑related work experience.
Requires at least two years of previous work experience; experience in clinical setting is preferred.
Must pass clinical competency testing; ability to speak, read, and write English; basic math and quantitative measurements; excellent customer service skills; strong communication; organizational skills; basic computer proficiency; ability to maintain strict protocols of confidential or sensitive information.
Seniority level Entry level
Employment type Full‑time
Job function Health Care Provider
Industries Hospitals and Health Care
Equal Opportunity Employer/Disabled/Veterans.
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Referrals increase your chances of interviewing at Boston Medical Center (BMC) by 2x.
#J-18808-Ljbffr