Aurelian
Implementation Specialist
Join to apply for the
Implementation Specialist
role at
Aurelian
About Aurelian Aurelian automates non‑emergency calls for 9‑1‑1 centers. We do this through an AI‑powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9‑1‑1 dispatchers focus their
time
and
energy
on actual emergencies. Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have led to call‑taker burnout and attrition, exacerbating the problem even further. Post‑COVID, wait times for 9‑1‑1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute. About 60–80% of the calls 9‑1‑1 operators take aren’t even emergencies – administrative calls such as noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times and freeing up human operators to deal with emergent situations. Aurelian is currently live in centers across the country, answering thousands of non‑emergency calls every day. We are hiring people to help us continue to scale and make a real positive impact on public safety infrastructure in the U.S.
Why Join Us As an
Implementation Specialist , you’ll play a critical role in ensuring our customers have a smooth, successful onboarding experience. You’ll act as the bridge between our engineering team and our customers, managing the setup, configuration, and launch of our product(s).
What You’ll Be Doing
Lead the end‑to‑end implementation process for new customers, from kickoff to go‑live
Gather and analyze client requirements to tailor our platform to their workflows
Configure customer environments, dashboards, and integrations based on best practices
Develop clear project plans, timelines, and milestones, and communicate progress to internal and external stakeholders
Conduct training sessions and knowledge transfer for client teams
Troubleshoot and resolve technical and operational issues during onboarding
Continuously document and refine implementation playbooks, templates, and checklists
Serve as a trusted advisor to clients, ensuring a positive onboarding experience and smooth handoff
Support post‑go‑live ticketing and aid the Customer Success team as needed
Who We’re Looking For
2–4 years experience in an Implementation, Onboarding, Solutions Consultant, or similar customer‑facing role (SaaS experience preferred)
Strong project management skills and ability to juggle multiple customer projects
Excellent communication and interpersonal skills
Technical aptitude—comfortable learning software platforms and understanding complex business logic
Analytical mindset and problem‑solving ability
Experience working cross‑functionally with technical and non‑technical teams
Familiarity with tools such as Google Sheets, project management platforms (Asana, Monday, Jira, etc.), and CRM systems
Bonus: Exposure to Azure, call‑handling equipment, and experience in public safety / 9‑1‑1
If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!
Benefits
Medical, dental & vision insurance coverage
Unlimited PTO
WFH stipend for home office
Relocation stipend
#J-18808-Ljbffr
Implementation Specialist
role at
Aurelian
About Aurelian Aurelian automates non‑emergency calls for 9‑1‑1 centers. We do this through an AI‑powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9‑1‑1 dispatchers focus their
time
and
energy
on actual emergencies. Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have led to call‑taker burnout and attrition, exacerbating the problem even further. Post‑COVID, wait times for 9‑1‑1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute. About 60–80% of the calls 9‑1‑1 operators take aren’t even emergencies – administrative calls such as noise complaints, lost dogs, paying parking tickets, etc. Our conversational AI answers these administrative calls, reducing hold times and freeing up human operators to deal with emergent situations. Aurelian is currently live in centers across the country, answering thousands of non‑emergency calls every day. We are hiring people to help us continue to scale and make a real positive impact on public safety infrastructure in the U.S.
Why Join Us As an
Implementation Specialist , you’ll play a critical role in ensuring our customers have a smooth, successful onboarding experience. You’ll act as the bridge between our engineering team and our customers, managing the setup, configuration, and launch of our product(s).
What You’ll Be Doing
Lead the end‑to‑end implementation process for new customers, from kickoff to go‑live
Gather and analyze client requirements to tailor our platform to their workflows
Configure customer environments, dashboards, and integrations based on best practices
Develop clear project plans, timelines, and milestones, and communicate progress to internal and external stakeholders
Conduct training sessions and knowledge transfer for client teams
Troubleshoot and resolve technical and operational issues during onboarding
Continuously document and refine implementation playbooks, templates, and checklists
Serve as a trusted advisor to clients, ensuring a positive onboarding experience and smooth handoff
Support post‑go‑live ticketing and aid the Customer Success team as needed
Who We’re Looking For
2–4 years experience in an Implementation, Onboarding, Solutions Consultant, or similar customer‑facing role (SaaS experience preferred)
Strong project management skills and ability to juggle multiple customer projects
Excellent communication and interpersonal skills
Technical aptitude—comfortable learning software platforms and understanding complex business logic
Analytical mindset and problem‑solving ability
Experience working cross‑functionally with technical and non‑technical teams
Familiarity with tools such as Google Sheets, project management platforms (Asana, Monday, Jira, etc.), and CRM systems
Bonus: Exposure to Azure, call‑handling equipment, and experience in public safety / 9‑1‑1
If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!
Benefits
Medical, dental & vision insurance coverage
Unlimited PTO
WFH stipend for home office
Relocation stipend
#J-18808-Ljbffr