Seattle Art Museum
About the Role
Responsible for managing the daily environmental, office, and event support operations for the interior and exterior of facilities across all sites. Oversee the Office Services, Environmental Services, and Event Support teams, provide leadership and mentoring to three direct reports: Facilities Operations Assistant Manager, Facilities Operations Lead, and Facilities Operations Associate.
Responsibilities
Responsible for the implementation of Office Services, Environmental Services, and Event Support work across all sites
Oversee a 24/7 operation that works in three shifts, 1st (Day Shift), 2nd, and 3rd (Overnight Shift)
Plan, organize, and communicate staff work schedules and projects
Evaluate progress of work for completeness, accuracy, and conformance to standards and specifications with ongoing review and shift audits
Perform annual performance dialogues as well as coaching, training, and opportunities for growth
Collaborate with internal and external stakeholders towards the successful completion of projects and delivery of day-to-day needs
Work with Director of Facilities to determine priorities for maintenance and service activities
Perform periodic site visits with Director of Facilities
Supervise Office Services and Environmental Services and Event Support staff across all sites and shifts
Schedule and oversee contracted services for office services, building maintenance, and environmental services, including pest control, paint contractors, and exterior upkeep third‑party vendors
Inspect contracted maintenance work for conformance with plan agreements and resolve disputes between the department and contractors
As needed, personally performing any of the Facilities, Office Services, and Environmental Services duties
Partner with supervisor on office space planning needs
Inspect appearance and cleanliness of areas after job completion
Repair and maintain Facilities FF&E, custodial equipment, and maintain stock of parts
Develop cleaning equipment service requirements and plans
Contribute to the establishment of service and operations standards with a focus on consistent superior performance and cross‑functional collaboration
Work with colleagues to make effective business decisions to achieve goals and maximize efficacy
Implement and monitor policies and procedures
Provide technical assistance and training to staff
Budgeting
Participate in annual operating and capital budget processes, including five‑year projections
Prepare and administer the department budget in assigned area of responsibility
Workforce planning and annual staff requirements
Other Duties
Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time
Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work
FSLA STATUS : Full Time, Exempt
REPORTS TO : Director of Facilities
COMPENSATION : $94,000
Benefits Benefits include a fully employer‑paid HMP medical plan or an employee‑contribution PPO plan, dental, vision, and basic life insurance/LTD/AD&D, Flexible Spending Account, Short‑Term Disability, Supplemental Dental Insurance, and participation in SAM’s 403(b) retirement plan.
Following 1 year of service and 1,000 hours worked, SAM makes a discretionary 3% employer contribution regardless of participation and provides an employer match program. Historically, this contribution has been made annually.
Additional benefits include paid time off for vacation, PSST, bereavement leave, and jury duty, 11 scheduled holidays, 1 paid floating holiday, a subsidized unlimited Orca card, onsite fitness facility, and an EAP. FT Staff also receive a Patron level membership to SAM, a Tier III membership to the American Alliance of Museums and discounts to museum shop and programming.
About SAM Seattle Art Museum’s vision is to be the museum for all of Seattle—a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. To create a welcoming community where people find inspiration and discover our common humanity through exceptional art and dynamic, engaging programs. Art is always at the start and heart of what we do. Collecting, conserving, and displaying extraordinary works of art is the governing motivation of our museum. So too is fostering a vigorous exchange of ideas while cultivating connection with the broad array of communities we serve. As the leading visual arts institution in the Pacific Northwest, SAM shares its global connections, powerful exhibitions, and dynamic programs to engage, educate, and inspire. SAM is a vibrant, three‑site organization that is supported by 365 employees, 10 executive leaders, and more than 200 volunteers.
We Are Looking For Required Qualifications
Post‑secondary education or training, or the equivalent combination of education and experience
Five to Seven years’ relevant experience in facilities operations and environmental services, including a minimum of three years in a people‑management capacity
Strong management and supervisory skills; ability to motivate teams and simultaneously manage several projects
Demonstrated ability to establish and maintain effective relationships with executives, management, employees, and the public
Proactive, strategic, and professional verbal and written communication, with an ability to tailor communications according to audience
Successfully assess priorities and work well with deadlines, exceptional time management, problem solving, and analytical skills
Orientation toward customer service
Highly organized, adept at self‑initiation and working with autonomy
Experience planning, organizing and managing proactive, reactive, and preventative maintenance programs in a large commercial or institutional setting
Exercise discretion in maintaining confidentiality of sensitive information
Ability to maintain and operate environmental services equipment
Environmental services and housekeeping skills
Working knowledge of cleaning and maintaining finishes and furnishings, including chemical treatment
Experience in managing planning and decision‑making processes
Be proficient in, or willing to train in, First Aid, AED and CPR
Ability to write clear and understandable maintenance task procedures
Experience in managing vendors and outsourced relationships
Ability to exercise sound judgment and common sense in handling emergencies
Strong project management skills related to complex facilities operations
Excellent planning, financial management, and organizational skills
Strong track record in exercising sound, timely judgment
Proficiency in Microsoft Office Suite, Zoom, Asana, Slack and internet‑based research
Ability to pass and maintain security background check clearance
Preferred Qualifications
Bachelors (BA) or Associate’s degree (AA) or other advanced educational credentials
Seven plus (7+) years as an experienced people manager and mentor overseeing a large and highly diverse workforce
Experience in a cultural institution or museum
Knowledge of minor electrical, mechanical, and plumbing repair work
Work Conditions Exposure: Work areas are primarily inside, in a climate‑controlled environment with moderate background noise. Workspaces may include outdoor areas. Position involves working with hazardous chemicals and cleaning agents.
Stationary Work: Approximately 60% of time is spent stationary while working at a desk. Balance of time (approximately 40%) is spent moving around the work area. Occasional extended periods of standing may be required when assisting at museum events.
Communication: Clear and effective verbal and written communication in English with trustees, the public, and co‑workers is necessary.
Vision: Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
Office Work: Ability to effectively and regularly operate a computer, keyboard, telephone, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary.
Lifting/Carrying/Pushing/Pulling: Ability to transport up to twenty‑five (25) pounds of equipment and supplies.
Accommodation If you need assistance applying for a role due to a disability or additional need, please let us know at
hr@seattleartmuseum.org .
The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org. For candidates, we ask that, if possible, you wait until you’re invited to a screen, online technical assessment or interview before requesting an accommodation.
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Responsibilities
Responsible for the implementation of Office Services, Environmental Services, and Event Support work across all sites
Oversee a 24/7 operation that works in three shifts, 1st (Day Shift), 2nd, and 3rd (Overnight Shift)
Plan, organize, and communicate staff work schedules and projects
Evaluate progress of work for completeness, accuracy, and conformance to standards and specifications with ongoing review and shift audits
Perform annual performance dialogues as well as coaching, training, and opportunities for growth
Collaborate with internal and external stakeholders towards the successful completion of projects and delivery of day-to-day needs
Work with Director of Facilities to determine priorities for maintenance and service activities
Perform periodic site visits with Director of Facilities
Supervise Office Services and Environmental Services and Event Support staff across all sites and shifts
Schedule and oversee contracted services for office services, building maintenance, and environmental services, including pest control, paint contractors, and exterior upkeep third‑party vendors
Inspect contracted maintenance work for conformance with plan agreements and resolve disputes between the department and contractors
As needed, personally performing any of the Facilities, Office Services, and Environmental Services duties
Partner with supervisor on office space planning needs
Inspect appearance and cleanliness of areas after job completion
Repair and maintain Facilities FF&E, custodial equipment, and maintain stock of parts
Develop cleaning equipment service requirements and plans
Contribute to the establishment of service and operations standards with a focus on consistent superior performance and cross‑functional collaboration
Work with colleagues to make effective business decisions to achieve goals and maximize efficacy
Implement and monitor policies and procedures
Provide technical assistance and training to staff
Budgeting
Participate in annual operating and capital budget processes, including five‑year projections
Prepare and administer the department budget in assigned area of responsibility
Workforce planning and annual staff requirements
Other Duties
Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time
Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work
FSLA STATUS : Full Time, Exempt
REPORTS TO : Director of Facilities
COMPENSATION : $94,000
Benefits Benefits include a fully employer‑paid HMP medical plan or an employee‑contribution PPO plan, dental, vision, and basic life insurance/LTD/AD&D, Flexible Spending Account, Short‑Term Disability, Supplemental Dental Insurance, and participation in SAM’s 403(b) retirement plan.
Following 1 year of service and 1,000 hours worked, SAM makes a discretionary 3% employer contribution regardless of participation and provides an employer match program. Historically, this contribution has been made annually.
Additional benefits include paid time off for vacation, PSST, bereavement leave, and jury duty, 11 scheduled holidays, 1 paid floating holiday, a subsidized unlimited Orca card, onsite fitness facility, and an EAP. FT Staff also receive a Patron level membership to SAM, a Tier III membership to the American Alliance of Museums and discounts to museum shop and programming.
About SAM Seattle Art Museum’s vision is to be the museum for all of Seattle—a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. To create a welcoming community where people find inspiration and discover our common humanity through exceptional art and dynamic, engaging programs. Art is always at the start and heart of what we do. Collecting, conserving, and displaying extraordinary works of art is the governing motivation of our museum. So too is fostering a vigorous exchange of ideas while cultivating connection with the broad array of communities we serve. As the leading visual arts institution in the Pacific Northwest, SAM shares its global connections, powerful exhibitions, and dynamic programs to engage, educate, and inspire. SAM is a vibrant, three‑site organization that is supported by 365 employees, 10 executive leaders, and more than 200 volunteers.
We Are Looking For Required Qualifications
Post‑secondary education or training, or the equivalent combination of education and experience
Five to Seven years’ relevant experience in facilities operations and environmental services, including a minimum of three years in a people‑management capacity
Strong management and supervisory skills; ability to motivate teams and simultaneously manage several projects
Demonstrated ability to establish and maintain effective relationships with executives, management, employees, and the public
Proactive, strategic, and professional verbal and written communication, with an ability to tailor communications according to audience
Successfully assess priorities and work well with deadlines, exceptional time management, problem solving, and analytical skills
Orientation toward customer service
Highly organized, adept at self‑initiation and working with autonomy
Experience planning, organizing and managing proactive, reactive, and preventative maintenance programs in a large commercial or institutional setting
Exercise discretion in maintaining confidentiality of sensitive information
Ability to maintain and operate environmental services equipment
Environmental services and housekeeping skills
Working knowledge of cleaning and maintaining finishes and furnishings, including chemical treatment
Experience in managing planning and decision‑making processes
Be proficient in, or willing to train in, First Aid, AED and CPR
Ability to write clear and understandable maintenance task procedures
Experience in managing vendors and outsourced relationships
Ability to exercise sound judgment and common sense in handling emergencies
Strong project management skills related to complex facilities operations
Excellent planning, financial management, and organizational skills
Strong track record in exercising sound, timely judgment
Proficiency in Microsoft Office Suite, Zoom, Asana, Slack and internet‑based research
Ability to pass and maintain security background check clearance
Preferred Qualifications
Bachelors (BA) or Associate’s degree (AA) or other advanced educational credentials
Seven plus (7+) years as an experienced people manager and mentor overseeing a large and highly diverse workforce
Experience in a cultural institution or museum
Knowledge of minor electrical, mechanical, and plumbing repair work
Work Conditions Exposure: Work areas are primarily inside, in a climate‑controlled environment with moderate background noise. Workspaces may include outdoor areas. Position involves working with hazardous chemicals and cleaning agents.
Stationary Work: Approximately 60% of time is spent stationary while working at a desk. Balance of time (approximately 40%) is spent moving around the work area. Occasional extended periods of standing may be required when assisting at museum events.
Communication: Clear and effective verbal and written communication in English with trustees, the public, and co‑workers is necessary.
Vision: Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
Office Work: Ability to effectively and regularly operate a computer, keyboard, telephone, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary.
Lifting/Carrying/Pushing/Pulling: Ability to transport up to twenty‑five (25) pounds of equipment and supplies.
Accommodation If you need assistance applying for a role due to a disability or additional need, please let us know at
hr@seattleartmuseum.org .
The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process, please contact hr@seattleartmuseum.org. For candidates, we ask that, if possible, you wait until you’re invited to a screen, online technical assessment or interview before requesting an accommodation.
#J-18808-Ljbffr