SPR
Join to apply for the Field Clinical Specialist role at SPR.
Full‑time
Description The Field Clinical Specialist assists the Sales team, in an assigned territory, by providing technical, clinical and educational/training support. Responsibilities include new patient/customer product demonstration/training, patient follow-up and support, assisting ASR’s and RSM’s with sales lead generation and follow-up, and partnering with the sales team to maintain and enhance strong client relationships. This position reports to an Area Sales Manager and receives day‑to‑day instruction from sales representatives.
Responsibilities
Serves as the primary resource for clinical support in patient selection, basic troubleshooting, device utilization, and patient follow‑up for company products.
Attends patient device implants and performs follow‑up to assure success of implantation experience.
Provides external staff education on bandage changes and other product related specifications.
Provides timely product follow‑up and support to patients and physicians and other staff as needed.
Responds to customer needs and product complaints by developing creative and feasible solutions or collaborating with SPR team members.
Supports sales representatives by meeting with existing and potential clients to identify their clinical needs, goals and constraints related to patient care and to discuss and demonstrate how company products can help them achieve their goals.
Ensures facilities have clinical literature and other marketing collateral.
Provides support for industry conferences/exhibits/labs as directed.
Maintains a working knowledge of SPR products, competitive devices, and new or competitive techniques used in neuromodulation.
Maintains open, effective communication with all personnel, customers, and other SPR employees.
Demonstrates an ability to establish relationships with all pertinent account players, including patients, physicians, nurses, administrators, and the sales representatives and other internal team members supporting these accounts.
May collaborate with internal partners to formally educate and train physicians and hospital/clinic personnel on technical matters relating to SPR products through conducting and coordinating in‑person and remote training to include:
One‑on‑one in‑services
Staff in‑service educational programs
Seminars and/or workshops for healthcare facilities
Manages administrative tasks to include timely patient documentation and data collection in Salesforce.
Remains current in all third‑party accreditation requirements to ensure full access to each account.
Complies with all aspects of the Corporate Compliance Program.
Provides positive and constructive peer to peer guidance.
May be expected to occasionally assist with cases outside of assigned geographic territories.
Performs other related duties as assigned.
Requirements
College degree preferred in a clinical or related field.
Must have experience working with patients preferably in a clinical environment.
Prefer 3‑5 years of related clinical support experience.
Proven record of achievement in a high‑energy, fast‑paced environment.
High level of professionalism.
Must have a valid driver’s license, good driving record and active vehicle insurance policy.
Excellent interpersonal skills including both written and verbal communication skills.
Ability to accept feedback and suggestions for continuous improvement.
Must be flexible for work outside of normal business hours.
Beneficial Skills and Experience
Prior experience in an Operating Room setting strongly preferred.
Experience working with pain patients.
Neuromodulation experience.
Working Conditions
Ability to get the job done in a “we‑can‑do” environment, allowing for flexible hours, depending on the project and/or customer needs.
Field based position.
Significant travel within assigned territory – 75%. Occasional travel outside of assigned territory.
Why Join Our Team?
Voted Top Workplace
Competitive salary with company‑paid medical, dental, and vision benefits
High growth company with game‑changing technology
Benefits
Medical, dental, vision, short‑ and long‑term disability insurances, life insurance, 401(k) matching, paid time off, holiday pay, and wellness activities.
Salary: $60,000 – $100,000
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Health Care Provider
Industry
Medical Equipment Manufacturing
#J-18808-Ljbffr
Full‑time
Description The Field Clinical Specialist assists the Sales team, in an assigned territory, by providing technical, clinical and educational/training support. Responsibilities include new patient/customer product demonstration/training, patient follow-up and support, assisting ASR’s and RSM’s with sales lead generation and follow-up, and partnering with the sales team to maintain and enhance strong client relationships. This position reports to an Area Sales Manager and receives day‑to‑day instruction from sales representatives.
Responsibilities
Serves as the primary resource for clinical support in patient selection, basic troubleshooting, device utilization, and patient follow‑up for company products.
Attends patient device implants and performs follow‑up to assure success of implantation experience.
Provides external staff education on bandage changes and other product related specifications.
Provides timely product follow‑up and support to patients and physicians and other staff as needed.
Responds to customer needs and product complaints by developing creative and feasible solutions or collaborating with SPR team members.
Supports sales representatives by meeting with existing and potential clients to identify their clinical needs, goals and constraints related to patient care and to discuss and demonstrate how company products can help them achieve their goals.
Ensures facilities have clinical literature and other marketing collateral.
Provides support for industry conferences/exhibits/labs as directed.
Maintains a working knowledge of SPR products, competitive devices, and new or competitive techniques used in neuromodulation.
Maintains open, effective communication with all personnel, customers, and other SPR employees.
Demonstrates an ability to establish relationships with all pertinent account players, including patients, physicians, nurses, administrators, and the sales representatives and other internal team members supporting these accounts.
May collaborate with internal partners to formally educate and train physicians and hospital/clinic personnel on technical matters relating to SPR products through conducting and coordinating in‑person and remote training to include:
One‑on‑one in‑services
Staff in‑service educational programs
Seminars and/or workshops for healthcare facilities
Manages administrative tasks to include timely patient documentation and data collection in Salesforce.
Remains current in all third‑party accreditation requirements to ensure full access to each account.
Complies with all aspects of the Corporate Compliance Program.
Provides positive and constructive peer to peer guidance.
May be expected to occasionally assist with cases outside of assigned geographic territories.
Performs other related duties as assigned.
Requirements
College degree preferred in a clinical or related field.
Must have experience working with patients preferably in a clinical environment.
Prefer 3‑5 years of related clinical support experience.
Proven record of achievement in a high‑energy, fast‑paced environment.
High level of professionalism.
Must have a valid driver’s license, good driving record and active vehicle insurance policy.
Excellent interpersonal skills including both written and verbal communication skills.
Ability to accept feedback and suggestions for continuous improvement.
Must be flexible for work outside of normal business hours.
Beneficial Skills and Experience
Prior experience in an Operating Room setting strongly preferred.
Experience working with pain patients.
Neuromodulation experience.
Working Conditions
Ability to get the job done in a “we‑can‑do” environment, allowing for flexible hours, depending on the project and/or customer needs.
Field based position.
Significant travel within assigned territory – 75%. Occasional travel outside of assigned territory.
Why Join Our Team?
Voted Top Workplace
Competitive salary with company‑paid medical, dental, and vision benefits
High growth company with game‑changing technology
Benefits
Medical, dental, vision, short‑ and long‑term disability insurances, life insurance, 401(k) matching, paid time off, holiday pay, and wellness activities.
Salary: $60,000 – $100,000
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Health Care Provider
Industry
Medical Equipment Manufacturing
#J-18808-Ljbffr