Boston Medical Center (BMC)
Senior Employee & Labor Relations Coordinator
Boston Medical Center (BMC), Boston, Massachusetts, us, 02298
Senior Employee & Labor Relations Coordinator
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Senior Employee & Labor Relations Coordinator
role at
Boston Medical Center (BMC)
Position Summary The Senior Employee & Labor Relations Coordinator is responsible for providing support in the area of employee and labor relations. This position performs a variety of activities that support the Employee & Labor Relations department’s efforts for facilitating and managing the fair resolution of employment and union concerns. The role provides general office support including preparation of correspondence, spreadsheets, charts, memorandums, managing calendars, scheduling meetings, note‑taking in meetings, responding to inquiries, triaging and routing calls, maintaining and updating employee database, processing personnel action forms, and other personnel related items. The coordinator also assists with planning, coordination, and implementation of all departmental program‑related activities and events.
Essential Responsibilities / Duties
Develop and maintain a robust filing system, focusing on paperless transactions that encompass all office activities: grievances, disciplinary action, MCAD, EEOC, NLRB activities.
Manage communication efforts for disciplinary actions and union grievances and serve as point of contact with Union officials in the routing of documents and agreements.
Assist in the investigation of policy violations and/or labor relations issues.
Gather pertinent data for appropriate response to administrative agencies and liaise with appropriate departmental employees in the compilation of data and records.
Oversee payment of invoices for outside legal services and liaise with in‑house insurance carrier for payment.
Manage departmental tracking systems for EEO complaints, disciplinary actions, and union grievances; analyse data and develop reports to communicate information regularly.
Receive, review, and catalogue all grievances, EEO complaints, and disciplinary actions submitted to Labor Relations.
Assist with Step 2 and 3 grievances, including corresponding with union officials, scheduling hearings, and communicating findings and resolutions.
Coordinate accurate and timely responses to all union and legal requests for information and employee requests for personnel files.
Respond to inquiries related to the department and union contract implementation, directing email/questions/inquiry to the appropriate person for response and ensuring follow‑up.
Conduct research and information gathering for grievances and ensure compliance with collective bargaining agreements and hospital policies. Provide analysis, reference documents, and statistical data concerning labor legislation, prevailing union and management practices, established business processes and operational benchmarking.
Manage highly confidential information; use discretion when handling confidential matters and secure information overnight.
Provide administrative support to assigned department(s), including scheduling appointments, meetings, taking notes, following up on meeting‑generated tasks, and preparing documents, spreadsheets, and presentation slides.
Prepare initial drafts of settlement agreements, letters, and memoranda of agreement; process severance and settlement agreement paperwork and checks.
Oversee/coordinate specific projects; provide leadership in project management; gather deliverables from required constituents; track, analyse, and make recommendations or raise concerns on status reports, issue resolution, and programme performance against project charter, budget, and plan.
Serve as the department administrative expert with regard to compliance policies and departmental procedures.
Other
Adhere to department and hospital standards, including:
Adapt to changes in departmental needs, such as offering assistance to other team members, adjusting assignments, etc.
Conform to hospital standards of performance and conduct, including those pertaining to patient rights.
Utilise hospital’s behavioural standards as the basis for decision making and to support the department and hospital’s mission and goals.
Follow established hospital infection control and safety procedures.
Other duties as needed.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
Education and Job Requirements
HS/GED plus 7+ years relevant experience.
Associate’s degree plus 5+ years relevant experience.
Bachelor’s degree with at least 3 years relevant experience.
Certificates, Licences, Registrations Required
Paralegal certificate is preferred.
Knowledge and Skills
Requires strong computer proficiency with Microsoft Office applications—Word, Access, Excel, PowerPoint; e‑mail; web/internet. Ability and willingness to become proficient with Co‑Path and other applications.
Excellent verbal and written skills.
Excellent interpersonal skills.
Self‑motivated; excellent problem‑solving skills; takes initiative to anticipate problems; seeks solutions proactively.
Ability to manage multiple projects simultaneously.
Ability to work well with all levels of internal management and staff, as well as outside clients.
Proven ability to work with confidential information.
Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
#J-18808-Ljbffr
Senior Employee & Labor Relations Coordinator
role at
Boston Medical Center (BMC)
Position Summary The Senior Employee & Labor Relations Coordinator is responsible for providing support in the area of employee and labor relations. This position performs a variety of activities that support the Employee & Labor Relations department’s efforts for facilitating and managing the fair resolution of employment and union concerns. The role provides general office support including preparation of correspondence, spreadsheets, charts, memorandums, managing calendars, scheduling meetings, note‑taking in meetings, responding to inquiries, triaging and routing calls, maintaining and updating employee database, processing personnel action forms, and other personnel related items. The coordinator also assists with planning, coordination, and implementation of all departmental program‑related activities and events.
Essential Responsibilities / Duties
Develop and maintain a robust filing system, focusing on paperless transactions that encompass all office activities: grievances, disciplinary action, MCAD, EEOC, NLRB activities.
Manage communication efforts for disciplinary actions and union grievances and serve as point of contact with Union officials in the routing of documents and agreements.
Assist in the investigation of policy violations and/or labor relations issues.
Gather pertinent data for appropriate response to administrative agencies and liaise with appropriate departmental employees in the compilation of data and records.
Oversee payment of invoices for outside legal services and liaise with in‑house insurance carrier for payment.
Manage departmental tracking systems for EEO complaints, disciplinary actions, and union grievances; analyse data and develop reports to communicate information regularly.
Receive, review, and catalogue all grievances, EEO complaints, and disciplinary actions submitted to Labor Relations.
Assist with Step 2 and 3 grievances, including corresponding with union officials, scheduling hearings, and communicating findings and resolutions.
Coordinate accurate and timely responses to all union and legal requests for information and employee requests for personnel files.
Respond to inquiries related to the department and union contract implementation, directing email/questions/inquiry to the appropriate person for response and ensuring follow‑up.
Conduct research and information gathering for grievances and ensure compliance with collective bargaining agreements and hospital policies. Provide analysis, reference documents, and statistical data concerning labor legislation, prevailing union and management practices, established business processes and operational benchmarking.
Manage highly confidential information; use discretion when handling confidential matters and secure information overnight.
Provide administrative support to assigned department(s), including scheduling appointments, meetings, taking notes, following up on meeting‑generated tasks, and preparing documents, spreadsheets, and presentation slides.
Prepare initial drafts of settlement agreements, letters, and memoranda of agreement; process severance and settlement agreement paperwork and checks.
Oversee/coordinate specific projects; provide leadership in project management; gather deliverables from required constituents; track, analyse, and make recommendations or raise concerns on status reports, issue resolution, and programme performance against project charter, budget, and plan.
Serve as the department administrative expert with regard to compliance policies and departmental procedures.
Other
Adhere to department and hospital standards, including:
Adapt to changes in departmental needs, such as offering assistance to other team members, adjusting assignments, etc.
Conform to hospital standards of performance and conduct, including those pertaining to patient rights.
Utilise hospital’s behavioural standards as the basis for decision making and to support the department and hospital’s mission and goals.
Follow established hospital infection control and safety procedures.
Other duties as needed.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
Education and Job Requirements
HS/GED plus 7+ years relevant experience.
Associate’s degree plus 5+ years relevant experience.
Bachelor’s degree with at least 3 years relevant experience.
Certificates, Licences, Registrations Required
Paralegal certificate is preferred.
Knowledge and Skills
Requires strong computer proficiency with Microsoft Office applications—Word, Access, Excel, PowerPoint; e‑mail; web/internet. Ability and willingness to become proficient with Co‑Path and other applications.
Excellent verbal and written skills.
Excellent interpersonal skills.
Self‑motivated; excellent problem‑solving skills; takes initiative to anticipate problems; seeks solutions proactively.
Ability to manage multiple projects simultaneously.
Ability to work well with all levels of internal management and staff, as well as outside clients.
Proven ability to work with confidential information.
Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
#J-18808-Ljbffr