Leap Inc
Interim General Manager: Ring Concierge (Century City)
Leap Inc, Los Angeles, California, United States, 90079
About the Brand
Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has grown by leveraging social media to blur the lines between retailer and influencer. The brand has built a bespoke bridal business along with its fine jewelry collection and multiple brick-and-mortar locations in NYC, LA, Houston, and Boca Raton. About the Role
We are seeking a sophisticated, service-driven
Interim
General Manager to lead our boutique powered by the Leap Platform, located in
Century City
for the holiday season. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience. As the Interim General Manager, you will embody the brand’s values and aesthetics—serving as a mentor to your team, a trusted advisor to clients, and a strategic driver of business results. You will lead a high-performing team that delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence. You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach. In addition to managing daily operations and customer experience within your boutique, you may be called upon to support other Leap-powered luxury locations in your region—sharing best practices, supporting new store openings, and mentoring new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth. Position Qualifications
5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals. GIA Certification is preferred but not required Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge. Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals. Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance. Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication. Flexible availability, including evenings, weekends, holidays, and occasional travel as needed. Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs. Must be 18+ years of age Compensation
Annual Base Salary: $85k-$110k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. Interpersonal Skills
Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback. Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences. Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation. Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results. Emotional Intelligence: Demonstrates self-awareness, empathy, and the ability to lead with warmth and professionalism. Detail-Oriented: Ensures operational and brand standards are executed with accuracy and precision. Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience. Key Performance Indicators (KPIs)
Sales & Profitability: Meets and exceeds store sales targets, driving conversion, average order value (AOV), and units per transaction (UPT). Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building. Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence. Team Retention & Development: Builds a loyal, engaged team through coaching, recognition, and growth opportunities. About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. Leap manages 100+ stores nationwide, partnering with brands such as Billy Reed, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and others. For more about Leap, click here. Leap offers a competitive total rewards package, including: Unlimited PTO (blackout periods apply) Commission Eligible Healthcare benefits (medical, dental, vision) Flexible time off (paid company holidays, unlimited PTO, sick leave, parental leave) Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts, referral bonus, telecom reimbursement) Employee Assistance Program Employee discount + wardrobe allotment for participating Leap brands However you identify, Leap celebrates diversity and is committed to maintaining a safe, rewarding, and inclusive environment where Leapers thrive individually and as a team. Leap values age, skin color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, gender identity, and other differences as essential to our culture.
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Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has grown by leveraging social media to blur the lines between retailer and influencer. The brand has built a bespoke bridal business along with its fine jewelry collection and multiple brick-and-mortar locations in NYC, LA, Houston, and Boca Raton. About the Role
We are seeking a sophisticated, service-driven
Interim
General Manager to lead our boutique powered by the Leap Platform, located in
Century City
for the holiday season. This opportunity is ideal for a seasoned retail leader with a deep appreciation for luxury accessories or fine jewelry and a passion for delivering an exceptional, high-touch client experience. As the Interim General Manager, you will embody the brand’s values and aesthetics—serving as a mentor to your team, a trusted advisor to clients, and a strategic driver of business results. You will lead a high-performing team that delivers personalized client experiences and cultivates long-term customer relationships. Your ability to recruit, hire, and nurture talent will be key to sustaining a team that reflects the brand’s professionalism, warmth, and excellence. You will take full ownership of store operations, sales performance, and visual merchandising, ensuring the boutique reflects the highest brand standards at all times. With a deep understanding of the local luxury market, you will identify opportunities to drive growth through community engagement, in-store activations, and tailored outreach. In addition to managing daily operations and customer experience within your boutique, you may be called upon to support other Leap-powered luxury locations in your region—sharing best practices, supporting new store openings, and mentoring new leaders. This is a fast-paced, entrepreneurial role ideal for a leader who thrives in a dynamic environment, values autonomy, and is committed to continual growth. Position Qualifications
5+ years of leadership experience in luxury retail, accessories, or fine jewelry, with a track record of exceeding sales and service goals. GIA Certification is preferred but not required Expertise in personalized clienteling, luxury service delivery, and storytelling through product knowledge. Strong business acumen with the ability to analyze metrics and pivot strategy to meet evolving goals. Operational excellence in scheduling, payroll, inventory, visual merchandising, and policy compliance. Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication. Flexible availability, including evenings, weekends, holidays, and occasional travel as needed. Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs. Must be 18+ years of age Compensation
Annual Base Salary: $85k-$110k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. Interpersonal Skills
Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback. Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences. Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation. Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results. Emotional Intelligence: Demonstrates self-awareness, empathy, and the ability to lead with warmth and professionalism. Detail-Oriented: Ensures operational and brand standards are executed with accuracy and precision. Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience. Key Performance Indicators (KPIs)
Sales & Profitability: Meets and exceeds store sales targets, driving conversion, average order value (AOV), and units per transaction (UPT). Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building. Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence. Team Retention & Development: Builds a loyal, engaged team through coaching, recognition, and growth opportunities. About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. Leap manages 100+ stores nationwide, partnering with brands such as Billy Reed, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and others. For more about Leap, click here. Leap offers a competitive total rewards package, including: Unlimited PTO (blackout periods apply) Commission Eligible Healthcare benefits (medical, dental, vision) Flexible time off (paid company holidays, unlimited PTO, sick leave, parental leave) Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts, referral bonus, telecom reimbursement) Employee Assistance Program Employee discount + wardrobe allotment for participating Leap brands However you identify, Leap celebrates diversity and is committed to maintaining a safe, rewarding, and inclusive environment where Leapers thrive individually and as a team. Leap values age, skin color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, gender identity, and other differences as essential to our culture.
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