Nuvance Health
Concierge Program Coordinator (Per Diem)
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Concierge Program Coordinator Per Diem
role at
Nuvance Health .
Description Assists donors in navigating Nuvance Health’s care delivery system, nurtures relationships with donors and their families, and establishes strong communication channels between the Foundation and clinical departments. Serves as the primary resource for donors utilizing Nuvance Health and its affiliates for their health care needs, including weeknights, weekends, and holidays, based on a Concierge Team call schedule to provide consistent services to donors enrolled in the Concierge Program.
Responsibilities
Serves as the primary source of contact for donors accessing care at Nuvance Health, providing on‑call coverage weeknights and weekends as a member of the on‑call Concierge program team.
Develops trusting relationships and provides support regarding access to services, referrals, assistance with medical appointments, billing concerns, and other matters associated with donor care experience at Nuvance Health.
Contacts donors following receipt of services to gauge perception and promote donor retention and loyalty.
Cultivates relationships within clinical departments and care areas, both inpatient and outpatient, to facilitate donor care needs and identify new opportunities to improve the care experience for donors and all patients.
Tracks and records HIPAA‑appropriate information in the Foundation’s database relative to the donor’s care experience, notifying and coordinating visits by hospital leadership to further nurture the donor’s relationship with Nuvance Health.
Prepares Concierge membership materials, carefully capturing information on donor records and media tab, and updating coding on the RE & patient database.
Visits ED patients/families as appropriate to maximize the patient/family experience.
Fulfills all compliance responsibilities related to the position.
Performs other duties as required.
Education and Qualifications Associate’s Degree required.
Minimum experience: three years.
Required skills: listening, multitasking, quick thinking, resourcefulness, clear communication, confidentiality, and compassion.
Preferred: customer service and hospitality experience.
Working Conditions Manual: significant manual skills/motor coordination & finger dexterity.
Occupational: little or no potential for occupational risk.
Physical effort: medium to heavy effort; may exert up to 35 lbs. force.
Physical environment: generally pleasant working conditions.
Company: Danbury & New Milford Found.
Org Unit: 625.
Department: DHNMH FDN General & Admin.
Exempt: No.
Salary range: $20.86 - $38.73 hourly.
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Concierge Program Coordinator Per Diem
role at
Nuvance Health .
Description Assists donors in navigating Nuvance Health’s care delivery system, nurtures relationships with donors and their families, and establishes strong communication channels between the Foundation and clinical departments. Serves as the primary resource for donors utilizing Nuvance Health and its affiliates for their health care needs, including weeknights, weekends, and holidays, based on a Concierge Team call schedule to provide consistent services to donors enrolled in the Concierge Program.
Responsibilities
Serves as the primary source of contact for donors accessing care at Nuvance Health, providing on‑call coverage weeknights and weekends as a member of the on‑call Concierge program team.
Develops trusting relationships and provides support regarding access to services, referrals, assistance with medical appointments, billing concerns, and other matters associated with donor care experience at Nuvance Health.
Contacts donors following receipt of services to gauge perception and promote donor retention and loyalty.
Cultivates relationships within clinical departments and care areas, both inpatient and outpatient, to facilitate donor care needs and identify new opportunities to improve the care experience for donors and all patients.
Tracks and records HIPAA‑appropriate information in the Foundation’s database relative to the donor’s care experience, notifying and coordinating visits by hospital leadership to further nurture the donor’s relationship with Nuvance Health.
Prepares Concierge membership materials, carefully capturing information on donor records and media tab, and updating coding on the RE & patient database.
Visits ED patients/families as appropriate to maximize the patient/family experience.
Fulfills all compliance responsibilities related to the position.
Performs other duties as required.
Education and Qualifications Associate’s Degree required.
Minimum experience: three years.
Required skills: listening, multitasking, quick thinking, resourcefulness, clear communication, confidentiality, and compassion.
Preferred: customer service and hospitality experience.
Working Conditions Manual: significant manual skills/motor coordination & finger dexterity.
Occupational: little or no potential for occupational risk.
Physical effort: medium to heavy effort; may exert up to 35 lbs. force.
Physical environment: generally pleasant working conditions.
Company: Danbury & New Milford Found.
Org Unit: 625.
Department: DHNMH FDN General & Admin.
Exempt: No.
Salary range: $20.86 - $38.73 hourly.
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