RTX
Enterprise Support Lead ONSITE (Florida)
Join to apply for the
Enterprise Support Lead ONSITE (Florida)
role at
RTX .
Date Posted:
2025-10-21
Location:
West Palm Beach, FL, 33410, USA
Position Type:
Onsite
Citizenship Requirement:
U.S. citizenship required.
Security Clearance:
None/Not Required
Key Responsibilities
Leads and supports the local IT infrastructure teams to align with business needs and achieve service delivery goals.
Serves as the primary liaison with the Business Unit (BU) Site Leader for IT support services and local escalations.
Monitors and analyzes site data metrics and KPIs to proactively address current and future issues.
Acts as the site’s technical SME, supporting ticket escalations, training, and onboarding of new technicians in coordination with our managed service provider.
Coordinates and executes projects and initiatives, ensuring adherence to established SLA goals and standardized processes.
Meets regularly with the Regional Manager, BU Site Leader, and local technicians to review site performance and optimize support services across assigned site(s) and/or region.
Collaborates with other Enterprise Support Leads (ESLs) and BU Site Leaders across the enterprise to share knowledge and best practices.
Identifies and drives continuous improvement initiatives, including self-healing, self-service, and automation solutions.
Ensures IT services are fully operational and available, being on-call as needed in support of urgent outages or critical issues.
Qualifications You Must Have
3–5 years’ experience with a broad end‑user services background within infrastructure technologies focused on desktop technologies including hardware and software.
U.S. citizenship required due to government contractual requirements.
Qualifications We Prefer
Knowledge of and experience in a broader infrastructure technology skillset beyond desktop, including servers and networks.
Demonstrated experience in a service‑focused technical environment.
Strong customer service and people leadership skills.
ITIL Foundations, A+, MCSE, Net+, PMP or other technical and professional certifications.
Experience managing and coordinating/partnering across a managed service.
Experience supporting office and manufacturing shop floor environments.
Work Location This is an onsite role; eligible candidates must reside within commuting distance from West Palm Beach, FL, U.S.
What We Offer We offer a robust total rewards package including compensation, healthcare, wellness, retirement, and work/life benefits. Benefits include parental leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.
Salary range: $82,000 - $164,000 USD.
Equal Opportunity RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Senior Level Mid‑Senior level
Employment type Full‑time
Job function Other
Industry Aviation and Aerospace Component Manufacturing
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Enterprise Support Lead ONSITE (Florida)
role at
RTX .
Date Posted:
2025-10-21
Location:
West Palm Beach, FL, 33410, USA
Position Type:
Onsite
Citizenship Requirement:
U.S. citizenship required.
Security Clearance:
None/Not Required
Key Responsibilities
Leads and supports the local IT infrastructure teams to align with business needs and achieve service delivery goals.
Serves as the primary liaison with the Business Unit (BU) Site Leader for IT support services and local escalations.
Monitors and analyzes site data metrics and KPIs to proactively address current and future issues.
Acts as the site’s technical SME, supporting ticket escalations, training, and onboarding of new technicians in coordination with our managed service provider.
Coordinates and executes projects and initiatives, ensuring adherence to established SLA goals and standardized processes.
Meets regularly with the Regional Manager, BU Site Leader, and local technicians to review site performance and optimize support services across assigned site(s) and/or region.
Collaborates with other Enterprise Support Leads (ESLs) and BU Site Leaders across the enterprise to share knowledge and best practices.
Identifies and drives continuous improvement initiatives, including self-healing, self-service, and automation solutions.
Ensures IT services are fully operational and available, being on-call as needed in support of urgent outages or critical issues.
Qualifications You Must Have
3–5 years’ experience with a broad end‑user services background within infrastructure technologies focused on desktop technologies including hardware and software.
U.S. citizenship required due to government contractual requirements.
Qualifications We Prefer
Knowledge of and experience in a broader infrastructure technology skillset beyond desktop, including servers and networks.
Demonstrated experience in a service‑focused technical environment.
Strong customer service and people leadership skills.
ITIL Foundations, A+, MCSE, Net+, PMP or other technical and professional certifications.
Experience managing and coordinating/partnering across a managed service.
Experience supporting office and manufacturing shop floor environments.
Work Location This is an onsite role; eligible candidates must reside within commuting distance from West Palm Beach, FL, U.S.
What We Offer We offer a robust total rewards package including compensation, healthcare, wellness, retirement, and work/life benefits. Benefits include parental leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.
Salary range: $82,000 - $164,000 USD.
Equal Opportunity RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Senior Level Mid‑Senior level
Employment type Full‑time
Job function Other
Industry Aviation and Aerospace Component Manufacturing
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