RLDatix
Overview
Employer Industry: Healthcare Technology Why consider this job opportunity: Opportunity for career advancement and growth within the organization Comprehensive benefits package including health, dental, vision, life, and disability insurance 401K plan and paid time off, including paid holidays Flexibility in work arrangements to support employee wellness Chance to contribute to improving patient care through innovative healthcare solutions Responsibilities
Provide advanced technical support for web-based applications to troubleshoot, configure, and maintain client environments Serve as a point of escalation to customers’ IT departments and internal teams for high-level technical support Engage with customers over the phone, through incident cases, and virtual meetings Support authentication setups including Active Directory, LDAP, SSO, and federated authentication Configure and troubleshoot IIS, application pools, batch jobs, and XML-based files to deliver tailored support solutions Qualifications
Experience in customer-facing technical/application support roles, ideally within healthcare IT or enterprise software Proven success in utilizing strong problem-solving skills to diagnose and resolve complex customer escalations Knowledge of SQL Server, Windows Server environments, and web technologies (.NET, ASP.NET, XML, HL7) Exceptional communication skills with a customer-first mindset Ability to work independently while remaining collaborative in a remote, high-accountability environment Preferred Qualifications
Sincere interest in healthcare technology and solving real-world system issues that impact care delivery Experience working in fast-paced support teams #HealthcareTechnology #CustomerSupport #CareerOpportunity #RemoteWork #EmployeeWellness We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Healthcare Technology Why consider this job opportunity: Opportunity for career advancement and growth within the organization Comprehensive benefits package including health, dental, vision, life, and disability insurance 401K plan and paid time off, including paid holidays Flexibility in work arrangements to support employee wellness Chance to contribute to improving patient care through innovative healthcare solutions Responsibilities
Provide advanced technical support for web-based applications to troubleshoot, configure, and maintain client environments Serve as a point of escalation to customers’ IT departments and internal teams for high-level technical support Engage with customers over the phone, through incident cases, and virtual meetings Support authentication setups including Active Directory, LDAP, SSO, and federated authentication Configure and troubleshoot IIS, application pools, batch jobs, and XML-based files to deliver tailored support solutions Qualifications
Experience in customer-facing technical/application support roles, ideally within healthcare IT or enterprise software Proven success in utilizing strong problem-solving skills to diagnose and resolve complex customer escalations Knowledge of SQL Server, Windows Server environments, and web technologies (.NET, ASP.NET, XML, HL7) Exceptional communication skills with a customer-first mindset Ability to work independently while remaining collaborative in a remote, high-accountability environment Preferred Qualifications
Sincere interest in healthcare technology and solving real-world system issues that impact care delivery Experience working in fast-paced support teams #HealthcareTechnology #CustomerSupport #CareerOpportunity #RemoteWork #EmployeeWellness We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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