Calix
Resident Support Engineer - Ashburn, Virginia
Calix, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Telecommunications
Why consider this job opportunity:
Salary up to $172,500
Potential for bonus eligibility as part of the total compensation package
Opportunity for career advancement and growth within the organization
Engage in large-scale complex projects with diverse network technologies
Collaborative work environment with cross-functional teams
Chance to make a significant impact on customer satisfaction and technical support initiatives
Responsibilities
Act as the primary technical point of contact for customer success support within a strategic account
Ensure effective communication between the customer and internal teams
Maintain action item registers for major initiatives and operational issues
Provide troubleshooting and support as the subject matter expert in telecommunications technologies
Collaborate with stakeholders to facilitate design and integration planning sessions
Qualifications
BS/MS in Electrical Engineering, Computer Engineering, or equivalent
Minimum of 8 years of experience in technical customer service or consulting environments
CCNP/JNCIA/NRS II certification desirable
Experience with configuration and troubleshooting of routers and L2/L3 protocols
Strong written and verbal communication skills, with the ability to engage at all levels
Preferred Qualifications
Familiarity with the employer's product portfolio or similar telecom technologies
Proven history of excellent follow-through skills and problem-solving abilities
Experience working with large tier 1 and tier 2 telecommunications service providers
Self-managing with a detail-oriented and organized approach
Technical knowledge of the employer's products and platform features
#Telecommunications #CustomerSupport #CareerOpportunity #CompetitivePay #TechnicalExpertise
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $172,500
Potential for bonus eligibility as part of the total compensation package
Opportunity for career advancement and growth within the organization
Engage in large-scale complex projects with diverse network technologies
Collaborative work environment with cross-functional teams
Chance to make a significant impact on customer satisfaction and technical support initiatives
Responsibilities
Act as the primary technical point of contact for customer success support within a strategic account
Ensure effective communication between the customer and internal teams
Maintain action item registers for major initiatives and operational issues
Provide troubleshooting and support as the subject matter expert in telecommunications technologies
Collaborate with stakeholders to facilitate design and integration planning sessions
Qualifications
BS/MS in Electrical Engineering, Computer Engineering, or equivalent
Minimum of 8 years of experience in technical customer service or consulting environments
CCNP/JNCIA/NRS II certification desirable
Experience with configuration and troubleshooting of routers and L2/L3 protocols
Strong written and verbal communication skills, with the ability to engage at all levels
Preferred Qualifications
Familiarity with the employer's product portfolio or similar telecom technologies
Proven history of excellent follow-through skills and problem-solving abilities
Experience working with large tier 1 and tier 2 telecommunications service providers
Self-managing with a detail-oriented and organized approach
Technical knowledge of the employer's products and platform features
#Telecommunications #CustomerSupport #CareerOpportunity #CompetitivePay #TechnicalExpertise
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr