Center for Digital Governmtent
Customer Service Assistant (Office Support Assistant II - Represented)
Center for Digital Governmtent, Annapolis, Maryland, United States, 21403
Customer Service Assistant (Office Support Assistant II - Represented)
Join to apply for the
Customer Service Assistant (Office Support Assistant II - Represented)
role at Center for Digital Government. The position is full-time, permanent, and represented within the Customer Service Section of Waste Management Services in the Department of Public Works.
Position Overview An employee in this class performs various difficult office support tasks in support of the assigned office or program area. The work is distinguished from Office Support Assistant I by the complexity of work and independent judgment required in completing assignments. Work is performed in an office setting using a variety of office automation equipment and software applications to produce forms, documents, and correspondence in a variety of formats. Employees meet deadlines, maintain accuracy, and handle confidential records.
Key Responsibilities
Provide administrative support for the Cart Maintenance Program; monitor and create cart requests in Cass Works, communicate with customers for scheduling instructions, assist the Recycling Specialist with reports, and enter relative cart data in Cass Works.
Enter scheduled collection into Cass Works and coordinate between customer and bulk truck crew.
Receive complaints from customers and enter them into Cass Works.
Communicate information to inspectors and/or contractors for investigation, and receive follow-up information.
Communicate with customers, contractors, supervisors, inspectors, and database accurately; available to perform duties as scheduled.
Review, code, enter, and update data in manual and/or automated systems to maintain current records and initiate corrective actions as necessary.
Receive visitors, answer telephones, and supply information to the general public and other county employees, making referrals as appropriate.
Knowledge, Skills, and Abilities
Considerable knowledge of modern office practices, procedures, and equipment.
Considerable knowledge of business English, spelling, and arithmetic.
Considerable knowledge of departmental rules, regulations, procedures, and functions.
Ability to establish and maintain effective working relationships with other employees and the public.
Ability to process office forms, claims, bills, requests, and applications.
Ability to prepare statements and notices, computing applicable charges based on records and regulations.
Ability to meet time-sensitive deadlines and handle confidential records.
Minimum Qualifications
High school graduation.
Two (2) or more years of experience in general office support duties.
Supplemental Qualifications
Strong customer service skills.
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and/or G‑Suite (Google Docs, Sheets, Slides).
Experience screening customer calls and greeting walk‑in customers.
Experience in Waste Management such as curbside collection with recycling, trash, or yard waste.
Medical/Health Insurance Plans – Open Access Aetna Select HMO‑EPO, Aetna Open Choice PPO.
Dental Insurance – CIGNA Dental PPO (Buy‑Up), CIGNA Dental PPO (CORE), CIGNA Dental HMO (DHMO).
Vision Insurance – EyeMed.
Employee Life Insurance – Term insurance of $20,000 for employees at no cost; supplemental & dependent life insurance available.
Disability Income Insurance.
Pension Plan – Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
Deferred Compensation Section 457 Plan.
Direct Deposit.
Credit Union.
Holidays – Twelve days per calendar year, thirteen in a general election year.
Annual Leave – 13 days (less than 5 years), 15 days (5‑10 years), 20 days (10‑20 years), 26 days (20+ years).
Disability Leave – Accrual at a rate of 15 days a year.
Personal Leave Day – Five per calendar year.
Leave Sharing.
Employee Assistance Program – free, confidential counseling for employees and family members; assistance with childcare, elder care, legal and financial issues.
Flexible Spending Accounts.
Dependent Care Reimbursement.
Health Care Reimbursement.
Voluntary Benefits.
Universal Life Insurance with Long Term Care Rider.
United Legal Benefits.
Additional paid annual leave in lieu of holidays and personal leave for some positions.
Supplemental Questions (Application)
Read and understand the supplemental statement and select "Yes".
Select the highest level of education.
State if you have two or more years of general office support experience.
Provide a description of your experience, education, knowledge, and training for each supplemental question.
Indicate levels of experience with Microsoft PowerPoint, Excel, Word, and Google Docs, Sheets, Slides.
Confirm experience in Waste Management such as curbside collection.
Provide referral information if applicable.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other – Government Administration
To increase your chances of being interviewed, referrals can double your likelihood of being shortlisted.
Future Openings (Related Roles)
Customer Service Representative – State Farm Agent Team Member (Chester, MD)
Customer Service Representative – State Farm Agent Team Member (Capitol Heights, MD)
Customer Service Representative – State Farm Agent Team Member (Suitland, MD)
Operations Customer Service Representative
Upper Marlboro, MD – Customer Service Representative (various years ago)
Front Desk Coordinator – Annapolis (Part Time/Hourly)
Work From Home – Hotel Reservations – Customer Service (Maryland)
Customer Service Representative – LHI Operations
Office Coordinator / Front Desk Associate – Community Services
Contact Sign in to set job alerts for "Customer Service Assistant" roles.
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Customer Service Assistant (Office Support Assistant II - Represented)
role at Center for Digital Government. The position is full-time, permanent, and represented within the Customer Service Section of Waste Management Services in the Department of Public Works.
Position Overview An employee in this class performs various difficult office support tasks in support of the assigned office or program area. The work is distinguished from Office Support Assistant I by the complexity of work and independent judgment required in completing assignments. Work is performed in an office setting using a variety of office automation equipment and software applications to produce forms, documents, and correspondence in a variety of formats. Employees meet deadlines, maintain accuracy, and handle confidential records.
Key Responsibilities
Provide administrative support for the Cart Maintenance Program; monitor and create cart requests in Cass Works, communicate with customers for scheduling instructions, assist the Recycling Specialist with reports, and enter relative cart data in Cass Works.
Enter scheduled collection into Cass Works and coordinate between customer and bulk truck crew.
Receive complaints from customers and enter them into Cass Works.
Communicate information to inspectors and/or contractors for investigation, and receive follow-up information.
Communicate with customers, contractors, supervisors, inspectors, and database accurately; available to perform duties as scheduled.
Review, code, enter, and update data in manual and/or automated systems to maintain current records and initiate corrective actions as necessary.
Receive visitors, answer telephones, and supply information to the general public and other county employees, making referrals as appropriate.
Knowledge, Skills, and Abilities
Considerable knowledge of modern office practices, procedures, and equipment.
Considerable knowledge of business English, spelling, and arithmetic.
Considerable knowledge of departmental rules, regulations, procedures, and functions.
Ability to establish and maintain effective working relationships with other employees and the public.
Ability to process office forms, claims, bills, requests, and applications.
Ability to prepare statements and notices, computing applicable charges based on records and regulations.
Ability to meet time-sensitive deadlines and handle confidential records.
Minimum Qualifications
High school graduation.
Two (2) or more years of experience in general office support duties.
Supplemental Qualifications
Strong customer service skills.
Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and/or G‑Suite (Google Docs, Sheets, Slides).
Experience screening customer calls and greeting walk‑in customers.
Experience in Waste Management such as curbside collection with recycling, trash, or yard waste.
Medical/Health Insurance Plans – Open Access Aetna Select HMO‑EPO, Aetna Open Choice PPO.
Dental Insurance – CIGNA Dental PPO (Buy‑Up), CIGNA Dental PPO (CORE), CIGNA Dental HMO (DHMO).
Vision Insurance – EyeMed.
Employee Life Insurance – Term insurance of $20,000 for employees at no cost; supplemental & dependent life insurance available.
Disability Income Insurance.
Pension Plan – Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
Deferred Compensation Section 457 Plan.
Direct Deposit.
Credit Union.
Holidays – Twelve days per calendar year, thirteen in a general election year.
Annual Leave – 13 days (less than 5 years), 15 days (5‑10 years), 20 days (10‑20 years), 26 days (20+ years).
Disability Leave – Accrual at a rate of 15 days a year.
Personal Leave Day – Five per calendar year.
Leave Sharing.
Employee Assistance Program – free, confidential counseling for employees and family members; assistance with childcare, elder care, legal and financial issues.
Flexible Spending Accounts.
Dependent Care Reimbursement.
Health Care Reimbursement.
Voluntary Benefits.
Universal Life Insurance with Long Term Care Rider.
United Legal Benefits.
Additional paid annual leave in lieu of holidays and personal leave for some positions.
Supplemental Questions (Application)
Read and understand the supplemental statement and select "Yes".
Select the highest level of education.
State if you have two or more years of general office support experience.
Provide a description of your experience, education, knowledge, and training for each supplemental question.
Indicate levels of experience with Microsoft PowerPoint, Excel, Word, and Google Docs, Sheets, Slides.
Confirm experience in Waste Management such as curbside collection.
Provide referral information if applicable.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other – Government Administration
To increase your chances of being interviewed, referrals can double your likelihood of being shortlisted.
Future Openings (Related Roles)
Customer Service Representative – State Farm Agent Team Member (Chester, MD)
Customer Service Representative – State Farm Agent Team Member (Capitol Heights, MD)
Customer Service Representative – State Farm Agent Team Member (Suitland, MD)
Operations Customer Service Representative
Upper Marlboro, MD – Customer Service Representative (various years ago)
Front Desk Coordinator – Annapolis (Part Time/Hourly)
Work From Home – Hotel Reservations – Customer Service (Maryland)
Customer Service Representative – LHI Operations
Office Coordinator / Front Desk Associate – Community Services
Contact Sign in to set job alerts for "Customer Service Assistant" roles.
#J-18808-Ljbffr