RENON POWER
Renon is looking for a Technical Support Specialist (FAE) with a background in electrical, electrical installation, or maintenance to join our pre‑sales technical team. As a Technical Support Specialist, you will provide technical support to customers via the website, email, and phone, particularly related to the installation, setup, and maintenance of residential or C&I energy storage battery systems. This position serves as a preparatory role for future development as a post‑sales engineer or technical sales specialist.
Responsibilities Product Operation and Maintenance Strictly follow the service agreement and product manual to provide customers with regular inspections, maintenance, and system operation services, ensuring the long‑term stable operation of the products and enhancing the customer experience.
Respond quickly to customer after‑sales requests, accurately diagnose and efficiently resolve technical issues encountered during product use, either remotely or on‑site, ensuring the continuity and stability of customer operations.
Customer Feedback and Requirement Collection Regularly communicate with customers to actively collect feedback on product usage, improvement suggestions, and new feature requests. Analyze the feedback systematically and report clearly and accurately to the R&D and product departments to drive continuous product optimization and iteration.
Handle every after‑sales service with professional skills and a passionate service attitude, manage customer expectations, and continuously improve the overall customer satisfaction with the company’s after‑sales service to ensure a high‑quality customer experience.
Knowledge Base Contribution Organize and archive typical after‑sales cases and problem‑solving solutions, contributing to the internal knowledge base, improving team service efficiency, and enhancing technical proficiency.
Requirements Educational Requirements Bachelor’s degree or higher in Electrical Engineering, Automation, Electronics, or related fields is preferred.
Work Experience At least 3 years of after‑sales service or technical support experience in the energy storage industry. Experience with home energy storage products is preferred.
Technical Skills Familiar with power systems, home energy storage devices, and their operating principles. Possess a solid understanding of electrical principles and troubleshooting abilities, with the ability to quickly diagnose and resolve technical issues.
Travel and On‑Site Support Willingness to travel for on‑site customer issue resolution as required by the job.
Language Skills Fluent in English, with the ability to communicate effectively with both domestic and international clients and teams. Spanish and English bilingual skills are preferred.
Communication Skills Strong customer communication skills, with the ability to clearly explain technical issues and provide solutions. Strong cross‑departmental communication and coordination abilities.
Teamwork Ability to work closely with internal teams and customers, with a strong team spirit. Willingness to share knowledge and help colleagues grow.
Bonus Points
Experience with electrical installation, energy storage systems, or solar power equipment installation and maintenance is a plus.
Experience in technical support or customer service, with the ability to handle complex customer issues.
We Offer
Competitive salary and benefits package.
Extensive career development and training opportunities, supporting your growth into a technical expert or technical sales role.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Renewable Energy Semiconductor Manufacturing
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Responsibilities Product Operation and Maintenance Strictly follow the service agreement and product manual to provide customers with regular inspections, maintenance, and system operation services, ensuring the long‑term stable operation of the products and enhancing the customer experience.
Respond quickly to customer after‑sales requests, accurately diagnose and efficiently resolve technical issues encountered during product use, either remotely or on‑site, ensuring the continuity and stability of customer operations.
Customer Feedback and Requirement Collection Regularly communicate with customers to actively collect feedback on product usage, improvement suggestions, and new feature requests. Analyze the feedback systematically and report clearly and accurately to the R&D and product departments to drive continuous product optimization and iteration.
Handle every after‑sales service with professional skills and a passionate service attitude, manage customer expectations, and continuously improve the overall customer satisfaction with the company’s after‑sales service to ensure a high‑quality customer experience.
Knowledge Base Contribution Organize and archive typical after‑sales cases and problem‑solving solutions, contributing to the internal knowledge base, improving team service efficiency, and enhancing technical proficiency.
Requirements Educational Requirements Bachelor’s degree or higher in Electrical Engineering, Automation, Electronics, or related fields is preferred.
Work Experience At least 3 years of after‑sales service or technical support experience in the energy storage industry. Experience with home energy storage products is preferred.
Technical Skills Familiar with power systems, home energy storage devices, and their operating principles. Possess a solid understanding of electrical principles and troubleshooting abilities, with the ability to quickly diagnose and resolve technical issues.
Travel and On‑Site Support Willingness to travel for on‑site customer issue resolution as required by the job.
Language Skills Fluent in English, with the ability to communicate effectively with both domestic and international clients and teams. Spanish and English bilingual skills are preferred.
Communication Skills Strong customer communication skills, with the ability to clearly explain technical issues and provide solutions. Strong cross‑departmental communication and coordination abilities.
Teamwork Ability to work closely with internal teams and customers, with a strong team spirit. Willingness to share knowledge and help colleagues grow.
Bonus Points
Experience with electrical installation, energy storage systems, or solar power equipment installation and maintenance is a plus.
Experience in technical support or customer service, with the ability to handle complex customer issues.
We Offer
Competitive salary and benefits package.
Extensive career development and training opportunities, supporting your growth into a technical expert or technical sales role.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Sales and Business Development
Industries Renewable Energy Semiconductor Manufacturing
#J-18808-Ljbffr